help Laptop sudden poweroff in certain circumstances

[dunila28]

Hey all,

I have recently purchased the ASUS ROG STRIX G18 that I have since upgraded with 4tb storage and 32GB ram. Now I run into a weird issue when playing demanding games for example cyberpunk 2077 where the laptop just powers off in certain spots in the game. Essentially when I am running around in the game there is a sudden power off and when I restart and load back in it crashes at the same spot again. I would say running around randomly after about a minute this happens. What I figured was that this is some kind of a thermal issue as I had upgraded the laptop and maybe I messed something up, but when running hwinfo64 on a second monitor the temps seem fine? Another thing I tried was the aida64 system stability benchmark thing and also starting furmark at the same time so that my components would be at 100% and no power off occurred.

 

Soo I am at a loss at the moment, I couldn't find any log files or anything in the windows event viewer that would point to a software issue either, oh also: in hwinfo the power consumption also seemed fine. One possibility I guess is that furmark doesn't really load up the rt cores and is overall not that demanding?

 

When I reached out to support they basically told me to reinstall the system which to be honest I am not too keen on especially because I don't even know if the problem is some kind of software issue or not.

 

Basically I am looking for any and all troubleshooting tips or similar 

Thanks!

[Mojo-Jojo]

You've installed new RAM. Have you run MemTest86+ to see if it's OK?

[dunila28]

2 hours ago, Mojo-Jojo said:

You've installed new RAM. Have you run MemTest86+ to see if it's OK?

Thanks for the idea!

 

I ran it and it got to about 55% of a pass and then this happened:

Everything seems to have just crashed and the time wasn't running anymore and I couldn't get out of the test so I had to do a hard reset... I have also run the Asus bios diagnostic check for RAM (who knows how useful that is) and it didn't report any errors.

[Mojo-Jojo]

The RAM showing up as 2x 2GB is sus. Also the fact that it can't identify brand or model.

 

I actually can't find if memTest86+ can work with DDR5 yet. Maybe you can try PassMark Memtest86 (no +)? The free version has no restrictions.

 

Is the RAM seated correctly? Can you provide more info about the sticks? Brand, make, model etc?

[dunila28]

On 7/25/2023 at 9:07 PM, Mojo-Jojo said:

The RAM showing up as 2x 2GB is sus. Also the fact that it can't identify brand or model.

 

I actually can't find if memTest86+ can work with DDR5 yet. Maybe you can try PassMark Memtest86 (no +)? The free version has no restrictions.

 

Is the RAM seated correctly? Can you provide more info about the sticks? Brand, make, model etc?

First of all thanks for the response.

 

I have ran passmark memtest and it passed. I think the ram should be seated correctly, tho it was my first time installing sodimm. The sticks are Kingston sticks and the part number is KVR48S40BS8K2-32.

 

Should I try to reseat the RAM? Would there be any point to it after the memtest passed?

 

 

[Mojo-Jojo]

19 hours ago, dunila28 said:

First of all thanks for the response.

 

I have ran passmark memtest and it passed. I think the ram should be seated correctly, tho it was my first time installing sodimm. The sticks are Kingston sticks and the part number is KVR48S40BS8K2-32.

 

Should I try to reseat the RAM? Would there be any point to it after the memtest passed?

 

Alright, I think it's pretty safe to say RAM isn't the issue here. Sad to say I don't really have any other pointers