Having performance issues, crashes, issues loading programs/games, black screens etc? Please answer these questions in the thread you open.

[191x7]

Please answer as many of these questions as you can:

• What is your full PC configuration (CPU, MBO, RAM, Cooler, PSU, GPU, Case, ...)?
• What windows version are you using and are they updated?
• How are your CPU, MBO and GPU temperatures in idle and under load?
• Using the latest Motherboard Bios?
• Latest chipset drivers downloaded from AMD / Intel?
• Disk drive health OK?
• Latest SSD firmwares on the SSD-s?
• Latest GPU drivers?
• Latest GPU vBIOS / firmware?
• RAM running XMP (DOCP)? Tried XMP off?
• Tested the RAM with Memtest86?
• Does the same happen with a benchmark tool like 3DMark?
• How about Cinebench R23, Unigine heaven?
• Stress test applications work OK (OCCT, Prime95, ...)?
• Have you done any tweaks like disabling MultiPlane Overlay MPO?
• Does the Windows Reliability Monitor tool show issues?
• Do you know the steps to reproduce the issue or what you changed before the issue appeared?
• Do your 3DMark Firestrike and Timespy score differ a lot from other comparable systems?
• Have you tried replacing any hardware?
• Tried some of the hardware in another system?
• Tried running sfc /scannow in command prompt / powershell / Termional?
• Any other troubleshooting steps you've tried?

 

**CPU - processor, MBO - motherboard, RAM - memory, HDD/SSD - storage or disk drives, PSU - power supply

 

Tools you can find info about your system with or answers to some of the questions:

• CPU-Z (info on the CPU, MBO, Bios, RAM)
• GPU-Z (info on the GPU, GPU drivers, vBios)
• Hard Disk Sentinel (info on the drives and drive health)
• CrystalDiskInfo (info on the Smart status of the hard drives and ssd-s)
• Speccy (general PC info)
•  OpenHardwarwMonitor (temperatures)
• HWMonitor (temperatures)
• PassMark RamMon (info about the RAM, advanced)
• HWInfo64 (system info)
• Aida64 (system info, advanced)
• SSD-Z (SSD info, outdated)
• HDtune (HDD and SSD health and performance testing)
• BlueScreenView (BSOD diagnosis)
• WhoCrashed (BSOD diagnosis)
• Windows Reliability Monitor (to check if there are app crashes or such)
• Event Viewer (to check for issues other than Event 41 Kernel Power or the Event 6008)
• 3Dmark (Firestike, Timespy - general performance benchmarks).

 

I will try to keep this post/thread updated, add additional questions or software if I remember something. 

[TylerD321]

Ooh, there are small improvements which could be had here I believe. Maybe add a brief description for what each tool is used for.

 

Some of the questions could be hard to answer for the less experienced crowd. Might be helpful to have links to topics or webpages explaining how to find the answer to some of these. I am thinking along the lines of the mobo bios, gpu vbios/firmware, ssd firmware, or xmp stuff.

 

Great idea for a post, I am sure many will find this useful!

 

Edit: Usage percentages and temperatures may be good to add as well!

Edited March 2, 2023 by TylerD321
Extra info

[191x7]

9 minutes ago, TylerD321 said:

Ooh, there are small improvements which could be had here I believe. Maybe add a brief description for what each tool is used for.

 

Some of the questions could be hard to answer for the less experienced crowd. Might be helpful to have links to topics or webpages explaining how to find the answer to some of these. I am thinking along the lines of the mobo bios, gpu vbios/firmware, ssd firmware, or xmp stuff.

 

Great idea for a post, I am sure many will find this useful!

 

Edit: Usage percentages and temperatures may be good to add as well!

Thanks, already added some of the recommendations you recommended.

[ShigRig]

Alright, I'll reply in a bit when I have the info you're asking for.

[emothxughts]

I'd like to add to the post: After a crash & restart, go to the Event Viewer (easiest way to access: click the Windows logo in the bottom left then type "Event Viewer"). Then look for errors that happened around the time it crashed. But not the Event 41 Kernel Power or the related Event 6008, those merely mean that your system was not shut down properly. Instead look for the other errors that happen at the same time as them, like for example BugCheck or WHEA-Logger.

[silencer12]

Have this thread "stickied".

[191x7]

2 hours ago, emothxughts said:

I'd like to add to the post: After a crash & restart, go to the Event Viewer (easiest way to access: click the Windows logo in the bottom left then type "Event Viewer"). Then look for errors that happened around the time it crashed. But not the Event 41 Kernel Power or the related Event 6008, those merely mean that your system was not shut down properly. Instead look for the other errors that happen at the same time as them, like for example BugCheck or WHEA-Logger.

Added Event Viewer to the main post. Thanks.

 

1 hour ago, silencer12 said:

Have this thread "stickied".

Yes, that would be nice. Thanks.

[191x7]

Did a small update, added 3DMark.

[191x7]

Updated the post with bullet lists.

[191x7]

Updated with new options.

[Jacobsmelcer]

i7 9700K

EVGA RTX 3080

Gigabyte Z390

32GB Corsair DDR4

Thermaltake 650 W 80+ Gold

NZXT Kraken X53 CPU Cooler

Windows 10 updated

Drives seem to be fine WDSN850, 970EVO, 860 QVO

Drivers are up to date

 

at Idel CPU 35 degrees, GPU 40 Degrees. when gaming CPU up to 45, GPU gets up to 75. 

[191x7]

1 minute ago, Jacobsmelcer said:

i7 9700K

EVGA RTX 3080

Gigabyte Z390

32GB Corsair DDR4

Thermaltake 650 W 80+ Gold

NZXT Kraken X53 CPU Cooler

Windows 10 updated

Drives seem to be fine WDSN850, 970EVO, 860 QVO

Drivers are up to date

 

at Idel CPU 35 degrees, GPU 40 Degrees. when gaming CPU up to 45, GPU gets up to 75. 

Please use your own thread. This list is just for helping with the diagnosis and issue detection.