Computer Hardware Lemon Laws

[GamerTrem]

I need some help here. I'm dealing with a warranty issue where they are refusing to refund a purchase after multiple replacements. The lemon laws I'm seeing are in regards to them having to provide replacement parts, repairs, etc. But I can't find anything that specifically talks about refunding a product.

The warranty from this manufacturer states that a product can only be returned for a refund within 14 days. However this product will work great for a couple months, then fail. Replacement comes in, and the same thing happens. Since it doesn't fail until a couple months in the 14 day refund window has long since closed. If anyone can help guide me to lemon laws that refer to refunds I'd be really appreciative!

[Shimejii]

Its why you generally are recommended to go through someone else since they will try everything in their power to blame the user for any damage, failure to work and such. This is why warranties generally are essentially meaningless, especially with known bad vendors like Gigabyte. This tends to be a massive issue when you have to send your items overseas for warrranty fixing or replacement, because they know most people wont want to wait 1-3 months for a proper response. 

[Spotty]

Check your countries local consumer protection laws. As long as you're in a country with even halfway decent consumer protection laws you should be covered, and if the manufacturer/retailer isn't cooperating there will likely be an ombudsman you can go to for mediation. 

 

It would help to know what product you purchased, who the manufacturer is, who the retailer is, and the nature of the fault.

Generally if you purchased from a retailer and are trying to get a refund from the manufacturer then that isn't their responsibility - they can't refund your purchase if they never took your money. They'll only provide a repair or replacement. You should go through the retailer you purchased from if you want a refund. 

[GamerTrem]

Its an EVGA Keyboard. They are offering to replace it (again), but I can't keep having a keyboard replaced just to fail after a couple months again. The keyboard freezes and shuts itself off. Its wired in, but something about it is causing it to die while in use. A few other issues with it as well, but basically the keyboard is unreliable and I can't have it fail when I'm in the middle of something.

[dizmo]

How can we help if you don't even list your country?

If they replace it, sell the replacement and buy something else. Problem solved.

[GamerTrem]

2 minutes ago, dizmo said:

How can we help if you don't even list your country?

If they replace it, sell the replacement and buy something else. Problem solved.

I'm in the US, and I'm not just going to take a product that keeps failing and resell it to someone else. I have a little more decency than that.

[Spotty]

4 minutes ago, GamerTrem said:

Its an EVGA Keyboard. They are offering to replace it (again), but I can't keep having a keyboard replaced just to fail after a couple months again. The keyboard freezes and shuts itself off. Its wired in, but something about it is causing it to die while in use. A few other issues with it as well, but basically the keyboard is unreliable and I can't have it fail when I'm in the middle of something.

Did you buy directly from evga.com or from a retailer like Amazon, newegg, best buy, etc?

 

If you're having issues with that model you could always request the replacement be a different but equivalent model they sell, something else similarly priced. Though, EVGA doesn't have a huge range of keyboards so unless you have an older discontinued model and they have a newer model that replaced it that probably wouldn't work out. 

[Donut417]

15 minutes ago, GamerTrem said:

I'm in the US, and I'm not just going to take a product that keeps failing and resell it to someone else. I have a little more decency than that.

You can check consumer protection laws at FTC.Gov. However I dont think there really is anything they will do. Your state could have laws of their own, but keep in mind if EVGA doesn't have a physical presence in the state, then its hard for the state to enforce those laws. 

 

This kinda sounds like the issue I had with the Samsung Movement smart phone back in the day. Sprint kept replacing them but the GPS and other things never worked. So I never bought another Samsung phone ever again and I switched over the T Mobile after a few years. 

[GamerTrem]

18 minutes ago, Spotty said:

Did you buy directly from evga.com or from a retailer like Amazon, newegg, best buy, etc?

 

If you're having issues with that model you could always request the replacement be a different but equivalent model they sell, something else similarly priced. Though, EVGA doesn't have a huge range of keyboards so unless you have an older discontinued model and they have a newer model that replaced it that probably wouldn't work out. 

Direct from EVGA. Their keyboard selection is very limited. Its hard to want to risk a different model if the model I had was having so many issues. I've already bought a replacement keyboard, but I'm trying to get my money back at least.

[GamerTrem]

9 minutes ago, Donut417 said:

You can check consumer protection laws at FTC.Gov. However I dont think there really is anything they will do. Your state could have laws of their own, but keep in mind if EVGA doesn't have a physical presence in the state, then its hard for the state to enforce those laws. 

 

This kinda sounds like the issue I had with the Samsung Movement smart phone back in the day. Sprint kept replacing them but the GPS and other things never worked. So I never bought another Samsung phone ever again and I switched over the T Mobile after a few years. 

Honestly, this is probably going down that route as well. EVGA has always been a great company, even with their recent falling out with Nvidia. Just really disappointed in the quality of the keyboard. I'll check out the FTC site and see if there's any help there.

[LogicalDrm]

I can say that our consumer laws don't have some ultimate "money-back" thing after multiple replacements. Money-back is only within return period (14-32 days usually, 30 days for online orders) and there product must be in good condition to be able to resell etc. After its over that timeframe, you only have warranty which is 6 monhts up, usually 1-2 years. Warranty is either repair or replace with equivalent product. There's no money-back, and usually if you end up with shitty product with shitty company (for me this was recently Sony), you will just have to eat it up and go with some other brand next.

[Erioch]

If it's EVGA, call them or post on their forums.  They usually answer.

[GamerTrem]

On 10/2/2022 at 2:09 PM, Erioch said:

If it's EVGA, call them or post on their forums.  They usually answer.

I've spoken to them, but after multiple keyboards failing I don't want to continue the replacement process. Really disappointed overall.