Asus X415JA laptop RAM problem

[EspinalAndres]

Greetings,

I am a little confused, windows shows this:

 

but CPU-Z this:

 

 

It shows 1064 Mhz, instead of 1600Mhz, so, I have a some questions:

 

1- Which is real? cpu-z or windows?

1- Windows is saying is using 2 out of 2 ram slots, but CPUZ is saying slot 2 is empty. whats real?

3- I cannot see any BIOS option to change anything for the ram, is it possible? the bios is kind of old (blue and gray bios).

 

Looking forward for some help.

Asus laptop X415JA

8 GB ram

i3 1005g1

 

 

 

[mariushm]

Ram is configured to run at 1064 Mhz , and since it's DDR, you multiply that by 2  and you get 2128 MT/s  which is close enough to 2133 MT/s , a standard speed grade.

 

The stick itself is capable of working at 1600 Mhz or 2 x 1600 = 3200 MT/s   or other frequencies in between (check the SPD tab, there you will see all presets stored in the ram stick) 

m471A5244cb0-cwe code tells you it's a 3200 rated samsung stick, 1R x 16, 4 GB and you can double check it here : https://semiconductor.samsung.com/dram/module/sodimm/m471a5244cb0-cwe/

 

So the stick is capable of working up to 3200, but it's currently configured at 2133. It's possible that 2133 is just the default in BIOS and you could go in BIOS and enable XMP or select 3200 from a menu,  or you may be able to select something between 2133 and 3200 - 2400 should be possible for sure, 2666 most likely. 3000 and higher are not guaranteed on laptops. 

It also depends on chipset and processor used. Some Intel processors are artificially limited to maximum 2666, so even if you use better sticks, they will be capped at 2666. 

 

Your laptop seems to have 4 GB of memory soldered on the motherboard , and a slot available to upgrade to more memory. So I would guess there's 4 GB DDR4 soldered on the motherboard and you have an extra 4 GB in the only SO-DIMM available. 

In this case, the maximum frequency of your second stick will also be limited to the maximum capabilities of the ram soldered onto the motherboard. For example, if that RAM can only do 2133 , then your stick will also be capped at 2133. 

But 2133 is kinda low, the soldered memory should be at least 2400 or 2666 capable, so use AIDA64 or other more thorough software to determine what capabilities the onboard memory has.

 

The number of ram slots listed in CPU-Z is reported by the BIOS, and the BIOS may be reporting an extra slot that can never be used... could be for various reasons, like for example maybe they use the same bios for the version of motherboard with two SO-DIMM slots instead of one slot and 4 GB soldered to motherboard so they just didn't add code to hide that 2nd slot from showing up in programs. 

 

[jaslion]

Id check it in the bios here too.

 

Most likelt just windows misreporting as cpuz is saying its running at default 2133mhz speed of ddr4

[EspinalAndres]

7 hours ago, mariushm said:

So the stick is capable of working up to 3200, but it's currently configured at 2133. It's possible that 2133 is just the default in BIOS and you could go in BIOS and enable XMP or select 3200 from a menu,  or you may be able to select something between 2133 and 3200 - 2400 should be possible for sure, 2666 most likely. 3000 and higher are not guaranteed on laptops. 

It also depends on chipset and processor used. Some Intel processors are artificially limited to maximum 2666, so even if you use better sticks, they will be capped at 2666. 

 

 

 

Can i change it on the bios? My laptop bios has no RAM settings at all, and is a "legacy bios" as Asus call it: https://www.asus.com/es/support/FAQ/1008859/

 

5 hours ago, jaslion said:

Id check it in the bios here too.

 

Most likelt just windows misreporting as cpuz is saying its running at default 2133mhz speed of ddr4

Looking forward to your reply.

[mariushm]

I don't know if you can change it in the BIOS. How about you find out, you have the laptop after all. 

 

Go press F2 or F10 or DEL when you turn on the PC , or  from Windows follow the instructions here:  https://www.onmsft.com/how-to/enter-into-bios-in-windows-10-or-windows-11

 

Look for any option that would allow you to change the ram frequency.  

 

Or read the laptop manual, maybe it says something there.

[jaslion]

49 minutes ago, EspinalAndres said:

Can i change it on the bios? My laptop bios has no RAM settings at all, and is a "legacy bios" as Asus call it: https://www.asus.com/es/support/FAQ/1008859/

 

Looking forward to your reply.

Usually in system info there should be a bit about what speed the ram is running at

[EspinalAndres]

2 hours ago, mariushm said:

I don't know if you can change it in the BIOS. How about you find out, you have the laptop after all. 

 

Go press F2 or F10 or DEL when you turn on the PC , or  from Windows follow the instructions here:  https://www.onmsft.com/how-to/enter-into-bios-in-windows-10-or-windows-11

 

Look for any option that would allow you to change the ram frequency.  

 

Or read the laptop manual, maybe it says something there.

no luck, I updated the bios to the latest, but no option is shown to manage anything for the RAM.

 

Is there any way to change that "legacy" bios to the regular bios, which allows to change the RAM speed?

[jaslion]

3 hours ago, EspinalAndres said:

no luck, I updated the bios to the latest, but no option is shown to manage anything for the RAM.

 

Is there any way to change that "legacy" bios to the regular bios, which allows to change the RAM speed?

The laptop doesnt allow changing ram speeds. It was only meant to retrieve information.