External Drive error code 38, Sandisk Extreme 2tb

[Cloveh]

I received my SSD last Friday from amazon, and have had this stupid annoying issue ever since. I get an error code 38 on the drive (check screen shot) and have to hard restart my computer to get it to reconnect. Running a Surface Book 2, the majority of the time the drive is connected to my surface dock. I never had this problem before on any of my other external drives and I was wondering if there is a way to resolve this before I return the drive. I don't know anywhere else to go to troubleshoot this :(

[da na]

Are you using some sort of USB to SATA adapter, or is this a dedicated external drive? 

[Cloveh]

Just now, Mel0nMan said:

Are you using some sort of USB to SATA adapter, or is this a dedicated external drive? 

Dedicated external drive. 

https://www.amazon.com/SanDisk-2TB-Extreme-Portable-SDSSDE61-2T00-G25/dp/B08HN37XC1/ref=sr_1_3?crid=3JBMDD0VG75EQ&keywords=SanDisk%2B2TB%2BExtreme%2BPortable%2B%3F]&qid=1644253381&s=electronics&sprefix=sandisk%2B2tb%2Bextreme%2Bportable%2B%2Celectronics%2C94&sr=1-3&th=1

[da na]

Just now, Cloveh said:

Dedicated external drive. 

https://www.amazon.com/SanDisk-2TB-Extreme-Portable-SDSSDE61-2T00-G25/dp/B08HN37XC1/ref=sr_1_3?crid=3JBMDD0VG75EQ&keywords=SanDisk%2B2TB%2BExtreme%2BPortable%2B%3F]&qid=1644253381&s=electronics&sprefix=sandisk%2B2tb%2Bextreme%2Bportable%2B%2Celectronics%2C94&sr=1-3&th=1

Definitely seems like an issue with the drive, if you are able to get a replacement I would recommend.