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Having a weird issue with my SSD

Dwin
By Dwin
in Storage Devices
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Go to solution Solved by Dwin,

I was able to update the SSD firmware here (https://www.gigabyte.com/ph/Solid-State-Drive/AORUS-NVMe-Gen4-SSD-1TB/support#support-dl-utility) and it seems to have fix the issue, SSD is now working again but not sure what caused the issue in the fist place, hopefully it wont reoccur.

Posted

I bought an AORUS NVMe Gen4 SSD 1TB last Dec.12, 2020 and it was working fine up until this morning when I tried to download a game on steam got the error Disk Write Error.

 

I tried restarting my PC and I was able to download the game but when I tried to download another game it did the same thing, I also tried to reseed the M.2 but still getting the same problem.

 

restarting my PC seems to make the SSD work for a while but it will suddenly run into the same problem, I also tried formatting it but still getting the same issue. 

 

I got Crystaldiskinfo and the SSD toolbox to record what's happening not sure what to do now 😞

 

any help or advice would be appreciated. 

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Posted

If even formatting didn't help the drive is probably failing, would try it in another machine and if it's doing the same there hopefully you still have a warranty...

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Posted
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29 minutes ago, Kilrah said:

If even formatting didn't help the drive is probably failing, would try it in another machine and if it's doing the same there hopefully you still have a warranty...

Thank you for the advice sadly aside from my PC don't have any other device that I can test it with, I guess the only option I have is to get in touch with the store I bought it from regarding the warranty since the item is still covered for 2 Years Local Supplier Warranty

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Posted

that 0f SMART parameter is the key. But it won't help identifying the problem
"Error Information Log is an internal function the firmware uses to log errors it has reported back to the host OS. Protocol errors, transmission failures, temperature throttle warnings, even informational stuff the firmware writes out; That sort of thing. It is not important (it's informational) and not considered by the drive to be indicative of any fault or failure condition."

So SSD is aware of the problems, but it's not certain it is the problem source, it could be the PCI-e problem (you didn't OC the PCI-e bus right?)

   
 
 
 
Spoiler
CPU : Intel 14gen i7-14700K
COOLER :  Thermalright Peerless Assassin 120 White + thermaltake toughfan 12 white + Thermal Grizzly - CPU Contact Frame Intel 13./14. +  Coollaboratory Liquid Ultra
GPU : MSI RTX 2070 Armor @GPU 2050MHz Mem 8200MHz -> USB C 10Gb/s cable 2m -> Unitek 4x USB HUB 10 Gb/s (Y-HB08003)
MOBO : MSI MEG Z690 UNIFY
RAM :  Corsair VENGEANCE DDR5 RAM 64 GB (2 x 32 GB) 6400 MHz CL32 (CMK64GX5M2B6400C32)
SSD : Intel Optane 905P 960GB U.2 (OS) + 2 x WD SN850X 4TB + 2 x PNY CS3140 2TB + ASM2824 PCIe switch -> 4 x Plextor M8PeG 1TB + flexiDOCK MB014SP-B -> Crucial MX500 2TB + GoodRam Iridium PRO 960GB + Samsung 850 Pro 512GB
HDD : WD White 18TB WD180EDFZ + SATA port multiplier adp6st0-j05 (JMB575) ->  WD Gold 8TB WD8002FRYZ + WD Gold 4TB WD4002FYYZ + WD Red PRO 4TB WD4001FFSX + WD Green 2TB WD20EARS
EXTERNAL
HDD/SSD :  		XT-XINTE LM906 (JMS583) -> Plextor M8PeG 1TB + WD My Passport slim 1TB + LaCie Porsche Design Mobile Drive 1TB USB-C + Zalman ZM-VE350 -> Goodram IRDM PRO 240GB
PSU :  Super Flower leadex platinum 750 W biały -> Bitfenix alchemy extensions białe/białe + AsiaHorse 16AWG White 
UPS :  CyberPower CP1500EPFCLCD -> Brennenstuhl primera-line 8 -> Brennenstuhl primera-line 10
LCD :  LG 32UD59-B + LG flatron IPS236 -> Silverstone SST-ARM11BC
CASE :  Fractal R5 Biały + Lian Li BZ-H06A srebrny + 6 x Thermaltake toughfan 14 white + Thermalright TL-B8W
SPEAKERS :  Aune S6 Pro -> Topping PA3-B -> Polk S20e black -> Monoprice stand 16250
HEADPHONES :  TOSLINK 2m -> Aune S6 Pro -> 2 x Monoprice Premier 1.8m 16AWG 3-pin XLR -> Monoprice Monolith THX AAA 887 -> 4-pin XLR na 2 x 3.5mm 16 cores OCC 2m Cable -> HiFiMAN Edition XS -> sheepskin pads + 4-pin XLR na 2 x 2.5mm ABLET silver 2m  Cable -> Monoprice Monolith M1060 + Brainwavz HM100 -> Brainwavz sheepskin oval pads + Wooden double Ɪ Stand + Audio-Technica ATH-MSR7BK -> sheepskin pads + Multibrackets MB1893 + Sennheiser Momentum 3 +  Philips Fidelio X2HR/00 + JBL J88 White
MIC :  Tonor TC30 -> Mozos SB38
KEYBOARD : Corsair STRAFE RGB Cherry MX Silent (EU) + Glorious PC Gaming Race Stealth Slim - Full Size Black + PQI MyLockey
MOUSE :  Logitech MX ERGO + 2 x Logitech MX Performance + Logitech G Pro wireless + Logitech G Pro Gaming -> Hotline Games 2.0 Plus + Corsair MM500 3xl + Corsair MM300 Extended + Razer goliathus control
CONTROLLERS :  Microsoft xbox series x controller pc (1VA-00002) -> brainwavz audio Controller Holder UGC2 + Microsoft xbox 360 wireless black + Ravcore Javelin
NET :  Intel x520-DA2 -> 2 x FTLX8571D3BCV-IT + 2 x ASUS ZenWiFi Pro XT12
NAS :  Qnap TS-932X-2G -> Noctua NF-P14s redux 1200 PWM -> Kingston 16GB 2400Mhz CL14 (HX424S14IB/16) -> 9 x Crucial MX500 2TB ->  2 x FTLX8571D3BCV-IT -> 2 x Digitus (DK-HD2533-05/3)
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Posted
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On 12/5/2021 at 7:21 AM, kokosnh said:

that 0f SMART parameter is the key. But it won't help identifying the problem
"Error Information Log is an internal function the firmware uses to log errors it has reported back to the host OS. Protocol errors, transmission failures, temperature throttle warnings, even informational stuff the firmware writes out; That sort of thing. It is not important (it's informational) and not considered by the drive to be indicative of any fault or failure condition."

So SSD is aware of the problems, but it's not certain it is the problem source, it could be the PCI-e problem (you didn't OC the PCI-e bus right?)

no I haven't touched the PCI-e settings they were always on their default settings (Auto).
 

262773605_904508466840440_5263757219377310984_n.jpg

261673317_268951031770510_4994327525822022753_n.jpg

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  • 3 weeks later...
Posted

did the 0f SMART parameter value increased after the update?  Are you monitoring it?

   
 
 
 
Spoiler
CPU : Intel 14gen i7-14700K
COOLER :  Thermalright Peerless Assassin 120 White + thermaltake toughfan 12 white + Thermal Grizzly - CPU Contact Frame Intel 13./14. +  Coollaboratory Liquid Ultra
GPU : MSI RTX 2070 Armor @GPU 2050MHz Mem 8200MHz -> USB C 10Gb/s cable 2m -> Unitek 4x USB HUB 10 Gb/s (Y-HB08003)
MOBO : MSI MEG Z690 UNIFY
RAM :  Corsair VENGEANCE DDR5 RAM 64 GB (2 x 32 GB) 6400 MHz CL32 (CMK64GX5M2B6400C32)
SSD : Intel Optane 905P 960GB U.2 (OS) + 2 x WD SN850X 4TB + 2 x PNY CS3140 2TB + ASM2824 PCIe switch -> 4 x Plextor M8PeG 1TB + flexiDOCK MB014SP-B -> Crucial MX500 2TB + GoodRam Iridium PRO 960GB + Samsung 850 Pro 512GB
HDD : WD White 18TB WD180EDFZ + SATA port multiplier adp6st0-j05 (JMB575) ->  WD Gold 8TB WD8002FRYZ + WD Gold 4TB WD4002FYYZ + WD Red PRO 4TB WD4001FFSX + WD Green 2TB WD20EARS
EXTERNAL
HDD/SSD :  		XT-XINTE LM906 (JMS583) -> Plextor M8PeG 1TB + WD My Passport slim 1TB + LaCie Porsche Design Mobile Drive 1TB USB-C + Zalman ZM-VE350 -> Goodram IRDM PRO 240GB
PSU :  Super Flower leadex platinum 750 W biały -> Bitfenix alchemy extensions białe/białe + AsiaHorse 16AWG White 
UPS :  CyberPower CP1500EPFCLCD -> Brennenstuhl primera-line 8 -> Brennenstuhl primera-line 10
LCD :  LG 32UD59-B + LG flatron IPS236 -> Silverstone SST-ARM11BC
CASE :  Fractal R5 Biały + Lian Li BZ-H06A srebrny + 6 x Thermaltake toughfan 14 white + Thermalright TL-B8W
SPEAKERS :  Aune S6 Pro -> Topping PA3-B -> Polk S20e black -> Monoprice stand 16250
HEADPHONES :  TOSLINK 2m -> Aune S6 Pro -> 2 x Monoprice Premier 1.8m 16AWG 3-pin XLR -> Monoprice Monolith THX AAA 887 -> 4-pin XLR na 2 x 3.5mm 16 cores OCC 2m Cable -> HiFiMAN Edition XS -> sheepskin pads + 4-pin XLR na 2 x 2.5mm ABLET silver 2m  Cable -> Monoprice Monolith M1060 + Brainwavz HM100 -> Brainwavz sheepskin oval pads + Wooden double Ɪ Stand + Audio-Technica ATH-MSR7BK -> sheepskin pads + Multibrackets MB1893 + Sennheiser Momentum 3 +  Philips Fidelio X2HR/00 + JBL J88 White
MIC :  Tonor TC30 -> Mozos SB38
KEYBOARD : Corsair STRAFE RGB Cherry MX Silent (EU) + Glorious PC Gaming Race Stealth Slim - Full Size Black + PQI MyLockey
MOUSE :  Logitech MX ERGO + 2 x Logitech MX Performance + Logitech G Pro wireless + Logitech G Pro Gaming -> Hotline Games 2.0 Plus + Corsair MM500 3xl + Corsair MM300 Extended + Razer goliathus control
CONTROLLERS :  Microsoft xbox series x controller pc (1VA-00002) -> brainwavz audio Controller Holder UGC2 + Microsoft xbox 360 wireless black + Ravcore Javelin
NET :  Intel x520-DA2 -> 2 x FTLX8571D3BCV-IT + 2 x ASUS ZenWiFi Pro XT12
NAS :  Qnap TS-932X-2G -> Noctua NF-P14s redux 1200 PWM -> Kingston 16GB 2400Mhz CL14 (HX424S14IB/16) -> 9 x Crucial MX500 2TB ->  2 x FTLX8571D3BCV-IT -> 2 x Digitus (DK-HD2533-05/3)
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  • 2 weeks later...
Posted
  • Author
On 12/29/2021 at 3:02 AM, kokosnh said:

did the 0f SMART parameter value increased after the update?  Are you monitoring it?

not sure if it increased after the update but here is my current Crystaldiskinfo and the SSD toolbox stats.

 

Haven't experienced the issue again so I hope it stays that way

ssd toolbox.png

crystal disk + ssd toolbox.png

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