Computer Seizes up Please HALP

[Alasdair42069]

Hello all, I have an issue that I just can't figure out what is wrong. I have tried many troubleshooting tips and nothing has worked. So the issue just started recently, I can't say exactly when it started but my computer will randomly play the device disconnect/connect sound and than freeze up.

 

It won't freeze up completely but it will freeze for 5 sec and than you can hear sound and freeze again. The computer is completely unresponsive during this time. The only thing I can do is hard reset my computer which I know isn't very good for it.

This issue only seems to happen when I'm playing a game, I can leave my computer running idly or browse the internet and it never freezes. This led me to think it was my new SN550 that I just installed about 20 days ago " If I was to guess i'd say the issue started a week ago" I have the SN550 connected to my second M.2 drive on my board with my SN750 occupying the first.

 

I removed the SN550, started up a game and started playing. Nothing happened for about an hour and them bam, same noise played and computer froze. I tried SFC /scannow which did find some issues but fixed them. I started up a game again and played for almost 4 hours so thinking the issue was fixed I reinstalled the SN550 and went to bed. Started up my pc this morning, loaded up a game and within 30 minutes of playing it froze again after playing the sound.

 

I am at a loss as to what could be causing this issue, I have done many tests through my BIOS to check RAM health and SSD health. Both are good. It's just strange that all of a sudden it would start doing this.

 

I have tried looking in event viewer but haven't seen anything that jumps out, the most recent occurrence happened at 8:26AM see attached photo.

 

Components are as follows

 

PCPartPicker Part List: https://pcpartpicker.com/list/Wcr7ZZ

CPU: AMD Ryzen 5 5600X 3.7 GHz 6-Core Processor  ($299.00) 
CPU Cooler: be quiet! Dark Rock 4 CPU Cooler  (Purchased For $65.00) 
Motherboard: MSI MPG B550 GAMING PLUS ATX AM4 Motherboard  (Purchased For $149.99) 
Memory: G.Skill Trident Z Neo 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory  (Purchased For $89.99) 
Storage: Western Digital SN750 500 GB M.2-2280 NVME Solid State Drive  (Purchased For $59.99) 
Video Card: MSI GeForce RTX 3060 Ti 8 GB GAMING X TRIO Video Card  ($499.00) 
Case: Phanteks Eclipse P400 ATX Mid Tower Case  (Purchased For $69.99) 
Power Supply: SeaSonic FOCUS Plus Gold 650 W 80+ Gold Certified Fully Modular ATX Power Supply  (Purchased For $90.00) 
Case Fan: Deepcool CF 56.5 CFM 120 mm Fans 3-Pack  (Purchased For $39.99) 
Custom: GIGABYTE G27QC 27" 165Hz 1440P Curved Gaming Monitor, 2560 x 1440 VA 1500R Display, 1ms (MPRT) Response Time, 92% DCI-P3, HDR Ready, FreeSync Premium, G-Sync Compatible Ready, 2X HDMI 2.0, 1x  (Purchased For $349.00) 
 

[Middcore]

The device disconnect sound seems like it would point to a problem with a USB device connected to the system.

 

[Alasdair42069]

That's what I thought as well so I unplugged everything except the keyboard and it still does it.

[Levent]

3 minutes ago, Alasdair42069 said:

I have tried looking in event viewer but haven't seen anything that jumps out, the most recent occurrence happened at 8:26AM see attached photo.

 

That error has nothing to do with anything you said here. Most Ryzen systems have issues with USB devices disconnecting randomly and to surprise nobody, AMD hasnt been able to fix it completely.

[CommanderAlex]

Welcome to the forums!!!

 

There was an issue awhile back with B550 and X570 motherboards where USB dropout would occur and was patched with a BIOS update. Have you tried updating the BIOS yet? 

 

https://www.pcmag.com/news/amd-locates-root-cause-of-usb-issues-on-b550-x570-motherboards

[Alasdair42069]

I looked in event viewer because I've tried disconnecting everything except keyboard but to no avail. I've even tried other keyboards. Also that doesn't explain the freezing issue. Why would my computer completely freeze up upon a USB device disconnecting and reconnecting. Also I don't get any notifications as to a device being disconnected. 

[Alasdair42069]

2 minutes ago, SpiderMan said:

Welcome to the forums!!!

 

There was an issue awhile back with B550 and X570 motherboards where USB dropout would occur and was patched with a BIOS update. Have you tried updating the BIOS yet? 

 

https://www.pcmag.com/news/amd-locates-root-cause-of-usb-issues-on-b550-x570-motherboards

I have but perhaps I should rollback and redo it. May not have installed correctly. I'll update you on that. 

[CommanderAlex]

Just now, Alasdair42069 said:

I have but perhaps I should rollback and redo it. May not have installed correctly. I'll update you on that. 

You can do that, but I wouldn't recommend rolling it back for stability. I'd update with the latest non-Beta BIOS and report back. 

[Alasdair42069]

3 minutes ago, SpiderMan said:

You can do that, but I wouldn't recommend rolling it back for stability. I'd update with the latest non-Beta BIOS and report back. 

ok, I'll do that instead. 

[Alasdair42069]

1 hour ago, SpiderMan said:

You can do that, but I wouldn't recommend rolling it back for stability. I'd update with the latest non-Beta BIOS and report back. 

Well I updated to the latest non-beta BIOS and everything seems to be fine, was able to play a game without my computer freezing up. If it acts up sometime I'll be sure to report back but for now it appears to be fixed. 

Thanks for the help and the info

[CommanderAlex]

48 minutes ago, Alasdair42069 said:

Well I updated to the latest non-beta BIOS and everything seems to be fine, was able to play a game without my computer freezing up. If it acts up sometime I'll be sure to report back but for now it appears to be fixed. 

Thanks for the help and the info

No problem! 

[Alasdair42069]

On 8/8/2021 at 12:23 PM, SpiderMan said:

No problem! 

Well, two days later and it happened again. Guess this is going to be an ongoing issue with AMD huh. I've been reading more on it and they don't seem to have a fix for it even though it's been going on for over a year. I hate forcing my computer to shutdown every time it happens because I know it puts a strain on your system. 

[CommanderAlex]

21 minutes ago, Alasdair42069 said:

Well, two days later and it happened again. Guess this is going to be an ongoing issue with AMD huh. I've been reading more on it and they don't seem to have a fix for it even though it's been going on for over a year. I hate forcing my computer to shutdown every time it happens because I know it puts a strain on your system. 

Yeah, I've heard that there isn't a completely solid fix yet for this USB connectivity issue. 

[Alasdair42069]

1 minute ago, SpiderMan said:

Yeah, I've heard that there isn't a completely solid fix yet for this USB connectivity issue. 

That sucks, makes me kinda regret going with AMD

[CommanderAlex]

1 minute ago, Alasdair42069 said:

That sucks, makes me kinda regret going with AMD

Yeah, great performance compared to Intel but stability is just not the likes of the stable Intel platform that has been out on the market for a long time (Intel Core series). You have the latest chipset drivers installed? Download them from the AMD Drivers Download page. 

[Alasdair42069]

Just now, SpiderMan said:

Yeah, great performance compared to Intel but stability is just not the likes of the stable Intel platform that has been out on the market for a long time (Intel Core series). You have the latest chipset drivers installed? Download them from the AMD Drivers Download page. 

Yep, I made sure everything was up to date when I did the BIOS

[CommanderAlex]

1 minute ago, Alasdair42069 said:

Yep, I made sure everything was up to date when I did the BIOS

Hmm, it was worth a shot just to see if the chipset drivers were. 

[Mark Kaine]

Return the board and get a completely different one (different brand etc), ultimately this is a motherboard issue, you might be more lucky with another one… imo!

i know it sucks but what else do you want to do… it should honestly just work, especially with the troubleshooting you did.

[Alasdair42069]

Just now, Mark Kaine said:

Return the board and get a completely different one (different brand etc), ultimately this is a motherboard issue, you might be more lucky with another one… imo!

i know it sucks but what else do you want to do… it should honestly just work, especially with the troubleshooting you did.

Well I contacted MSI today to see what could be done. More than likely I'll have to RMA it. 

[Mark Kaine]

3 minutes ago, Alasdair42069 said:

Well I contacted MSI today to see what could be done. More than likely I'll have to RMA it. 

not ideal, but if its your only option?

 

when and where did you buy it?

 

i mean i would be really surprised if msi can "fix" this… more likely they'll just send you the same board - and then any options to return the item are probably expired.

[Alasdair42069]

4 minutes ago, Mark Kaine said:

not ideal, but if its your only option?

 

when and where did you buy it?

 

i mean i would be really surprised if msi can "fix" this… more likely they'll just send you the same board - and then any options to return the item are probably expired.

bought it last year so it's definitely out of the return window. RMA would be my only option besides just buying a new board outright. 

[Mark Kaine]

5 minutes ago, Alasdair42069 said:

bought it last year so it's definitely out of the return window. RMA would be my only option besides just buying a new board outright. 

oh i see i thought its new. well then rma is probably best (in germany we have something called warranty, you just send it back to the seller and get a new item, well ideally, technically they can also initiate an rma instead)