Help! My wifi is at 9 mb download at the highest

[Freshmeat1]

My home network has been on a steady curve downwards and just today it took my phone 10 minutes to download a file of 65 mb. I have tried reseting the router multipel times whiteout effekt and we are running a mesh network of deco m5. 

 

Please help, Thanks 

[Sir Asvald]

What are your download speeds? is your phone connected to 2.4Ghz or 5Ghz?

[Freshmeat1]

2 minutes ago, Sir Asvald said:

What are your download speeds? is your phone connected to 2.4Ghz or 5Ghz?

5Ghz and i know they are terrible and the worst is that was a rating that i got when no one was home and we are a family of 5

  

[Sir Asvald]

Just now, Freshmeat1 said:

5Ghz and i know they are terrible and the worst is that was a rating that i got when no one was home and we are a family of 5

  

You haven't answered my other question, what is your download speed? https://www.speedtest.net/ use this website.

 

You have to consider that whatever you're downloading the server might have a bandwidth limit itself.

[Freshmeat1]

1 minute ago, Sir Asvald said:

You haven't answered my other question, what is your download speed? https://www.speedtest.net/ use this website.

 

You have to consider that whatever you're downloading the server might have a bandwidth limit itself.

Really sorry the downloads peak was 7 Mbps 

[Arika]

2 minutes ago, Freshmeat1 said:

Really sorry the downloads peak was 7 Mbps 

what are you paying for and what did it used to be at?

[Sir Asvald]

2 minutes ago, Freshmeat1 said:

Really sorry the downloads peak was 7 Mbps 

That's your download speed shown on the website? how are far are you from the router?

[Freshmeat1]

6 minutes ago, Arika S said:

what are you paying for and what did it used to be at?

I believe that we are paying for 30 Mbps, I don´t know exactly as i'm not the one paying it and it was fine until maybe a half year ago the it started to shug a lot. I don't have a reading from before.

[Freshmeat1]

2 minutes ago, Sir Asvald said:

That's your download speed shown on the website? how are far are you from the router?

The site shows 7 Mbps for download and 0.22 for upload and I am maybe 3,5 meter from the router but it is behind a wall

 

[tikker]

1 minute ago, Freshmeat1 said:

but it is behind a wall

That can be a decent problem, moreso with 5 GHz as those frequencies are more easily absorbed by whatever is between you and the router.

[Freshmeat1]

2 minutes ago, tikker said:

That can be a decent problem, moreso with 5 GHz as those frequencies are more easily absorbed by whatever is between you and the router.

But it is not just a problem for me it has gotten worse in the entire house 

[Sir Asvald]

3 minutes ago, Freshmeat1 said:

But it is not just a problem for me it has gotten worse in the entire house 

How old is the router? and is it a router/modem or only a router. You mentioned that you're still having issues with it, best thing to do is call your internet provider and tell them that you're having issues with your internet connection and also tell that you've reset your router multiple times and it still hasn't fixed the issue.

 

[tikker]

3 minutes ago, Freshmeat1 said:

But it is not just a problem for me it has gotten worse in the entire house 

How far away, behind what walls/objects other people are and the radiation pattern of the router will all influence their experience too.

 

What I would try:

1. Connect to your router with an ethernet cable and do the speedtest again. If you get close to the full 30 Mbps, it's more likely to be the WiFi connection
2. Connect to WiFi, but do a speedtest being close to the router. If you get higher speed, or close to max speed then it's the walls/objects in the way that is the problem.

If nothing helps, maybe it's an issue with your ISP (try contacting them) or the router is on its way out maybe.

[Freshmeat1]

1 minute ago, Sir Asvald said:

How old is the router? and is it a router/modem or only a router. You mentioned that you're still having issues with it, best thing to do is call your internet provider and tell them that you're having issues with your internet connection and also tell that you've reset your router multiple times and it still hasn't fixed the issue.

 

The router is probable 10 years old and it is only a router that is the connected to a mesh network. 

[Sir Asvald]

2 minutes ago, Freshmeat1 said:

The router is probable 10 years old and it is only a router that is the connected to a mesh network. 

Well that could explain the poor speeds you're getting, your router is old. What model is it?

[Freshmeat1]

23 minutes ago, tikker said:

How far away, behind what walls/objects other people are and the radiation pattern of the router will all influence their experience too.

 

What I would try:

1. Connect to your router with an ethernet cable and do the speedtest again. If you get close to the full 30 Mbps, it's more likely to be the WiFi connection
2. Connect to WiFi, but do a speedtest being close to the router. If you get higher speed, or close to max speed then it's the walls/objects in the way that is the problem.

If nothing helps, maybe it's an issue with your ISP (try contacting them) or the router is on its way out maybe.

Now I have tried the speed next to the router, connected to the router and in other places in the house but it is the same

[Freshmeat1]

6 minutes ago, Sir Asvald said:

Well that could explain the poor speeds you're getting, your router is old. What model is it?

It is a TG799vac the black one when googled 

[Sir Asvald]

10 minutes ago, Freshmeat1 said:

Now I have tried the speed next to the router, connected to the router and in other places in the house but it is the same

Seems like you have an issue with your internet line. Call up your ISP and tell them you have issues with your connection.

[Freshmeat1]

Ok thanks everyone that has been helping I am going to call my ISP and hear what they say and hopefully get an answer   

[Sir Asvald]

29 minutes ago, Freshmeat1 said:

Ok thanks everyone that has been helping I am going to call my ISP and hear what they say and hopefully get an answer   

Keep us update to day if anything changes!

[Freshmeat1]

Now we have gotten it fixed, and the speed is double what it used to be. The problem was whit the cable coming in to the house. And thanks to everyone that came with suggestions.