Laptop not responding and heating up

[Sizwe]

I took my laptop for repair and they told me that it was a faulty hard drive. They replaced it for me and installed windows on it but now it’s just stuck on the desktop and I can’t do anything. The taskbar is black and I can’t open edge. I can’t open the startup menu and I can’t even search for apps. The laptop is heating up and the fan is spinning very fast. This is what it looks like. Please help 

[sgteaglefort]

Does it respond to keyboard input?

ctrl+alt+del?

ctrl+shft+esc? 

[Sizwe]

1 minute ago, sgteaglefort said:

Does it respond to keyboard input?

ctrl+alt+del?

ctrl+shft+esc? 

No, it doesn’t respond to anything. The only thing that seems to work is the pointer, and I can’t even click on anything, it just moves around 

[sgteaglefort]

1 minute ago, Sizwe said:

No, it doesn’t respond to anything. The only thing that seems to work is the pointer, and I can’t even click on anything, it just moves around 

How long has it been in that state?

first time boot after it was repaired?

laptop make and model?

[Sizwe]

10 minutes ago, sgteaglefort said:

How long has it been in that state?

first time boot after it was repaired?

laptop make and model?

It’s not the first time I turn it on, I restarted it multiple times after getting repaired and I still got the same problem. It has been like this for around 3 hours now. It’s an Asus vivobook S15. I don’t have the model number but it’s a 2018 model with an 8th gen core i7

[manikyath]

36 minutes ago, Sizwe said:

They replaced it for me and installed windows on it but now it’s just stuck on the desktop and I can’t do anything

go back, and tell them it's still broken.