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cant get security gateway to stay connected

xdeathshot20
By xdeathshot20
in Networking
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So I just upgraded my self to a ubiquity system.  It consists of a security gateway, cloud key gen 1 and 2 ac nano ap's.  I got the wifi aspect of it working but for some reason, the security gateway just keeps disconnecting and not allowing me to access it thru the gui.  I have removed it from my account, restarted the device and updated firmware to the current version.  I am running out of ideas and I am not a internet expert by any means necessary.  Anyone got any ideas on how to fix this? 

Current Rig=  AMD Ryzen 9 5900x, Asus Crosshair Hero VIII, EVGA RTX 3070 FTW3 ultra, 32gb Corsair Vengence Pro RGB 3000hz White, EVGA 750 P2 PSU, 1TB Samsung 980 Pro, 500gb samsung 860 evo, 250GB Samsung 850 evo, 2TB Samsung 970 Evo Plus, 2TB seagate firecuda sshd,  LianLi PC 011 Dynamic XL ROG edition, Corsair h150i elite capelix

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8 minutes ago, xdeathshot20 said:

So I just upgraded my self to a ubiquity system.  It consists of a security gateway, cloud key gen 1 and 2 ac nano ap's.  I got the wifi aspect of it working but for some reason, the security gateway just keeps disconnecting and not allowing me to access it thru the gui.  I have removed it from my account, restarted the device and updated firmware to the current version.  I am running out of ideas and I am not a internet expert by any means necessary.  Anyone got any ideas on how to fix this? 

What does your network topology look like?

Main System (Byarlant): Ryzen 7 5800X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 16GB G.Skill DDR4 3200MT/s CAS-14 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 960 PRO 512GB / 4× Crucial MX500 2TB (RAID-0) | Corsair RM750X | a 10G NIC (pending) | Inateck USB 3.0 Card | Hyte Y60 Case | Dell U3415W Monitor | Keychron K4 Brown (white backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB RAM (soldered) | Vega 6 Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi (all-around awesome machine)

 

Proxmox Server (Veda): Ryzen 7 3800XT | AsRock Rack X470D4U | Corsair H80i v2 | 64GB Micron DDR4 ECC 3200MT/s | 4x 10TB WD Whites / 4x 14TB Seagate Exos / 2× Samsung PM963a 960GB SSD | Seasonic Prime Fanless 500W | Intel X540-T2 10G NIC | LSI 9207-8i HBA | Fractal Design Node 804 Case (side panels swapped to show off drives) | VMs: TrueNAS Scale; Ubuntu Server (PiHole/PiVPN/NGINX?); Windows 10 Pro; Ubuntu Server (Apache/MySQL)


Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s CAS-22 | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB / TEAMGROUP MS30 1TB | Corsair CX450M | Viewcast Osprey 260e Video Capture | Mellanox ConnectX-2 10G NIC | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

Camera: Sony ɑ7II w/ Meike Grip | Sony SEL24240 | Samyang 35mm ƒ/2.8 | Sony SEL50F18F | Sony SEL2870 (kit lens) | PNY Elite Perfomance 512GB SDXC card

 

Network:

Spoiler 
                           ┌─────────────── Office/Rack ────────────────────────────────────────────────────────────────────────────┐
Google Fiber Webpass ────── UniFi Security Gateway ─── UniFi Switch 8-60W ─┬─ UniFi Switch Flex XG ═╦═ Veda (Proxmox Virtual Switch)
(500Mbps↑/500Mbps↓)                             UniFi CloudKey Gen2 (PoE) ─┴─ Veda (IPMI)           ╠═ Veda-NAS (HW Passthrough NIC)
╔═══════════════════════════════════════════════════════════════════════════════════════════════════╩═ Narrative (Asus USB 2.5G NIC)
║ ┌────── Closet ──────┐   ┌─────────────── Bedroom ──────────────────────────────────────────────────────┐
╚═ UniFi Switch Flex XG ═╤═ UniFi Switch Flex XG ═╦═ Byarlant
   (PoE)                 │                        ╠═ Narrative (Cable Matters USB-PD 2.5G Ethernet Dongle)
                         │                        ╚═ Jesta Cannon*
                         │ ┌─────────────── Media Center ──────────────────────────────────┐
Notes:                   └─ UniFi Switch 8 ─────────┬─ UniFi Access Point nanoHD (PoE)
═══ is Multi-Gigabit                                ├─ Sony Playstation 4 
─── is Gigabit                                      ├─ Pioneer VSX-S520
* = cable passed to Bedroom from Media Center       ├─ Sony XR65A80K (Google TV)
** = cable passed from Media Center to Bedroom      └─ Work Laptop** (Startech USB-PD Dock)

Retired/Other:

Spoiler

Laptop (Rozen-Zulu): Sony VAIO VPCF13WFX | Core i7-740QM | 8GB Patriot DDR3 | GT 425M | Samsung 850EVO 250GB SSD | Blu-ray Drive | Intel 7260 Wifi (lived a good life, retired with honor)

Testbed/Old Desktop (Kshatriya): Xeon X5470 @ 4.0GHz | ZALMAN CNPS9500 | Gigabyte EP45-UD3L | 8GB Nanya DDR2 400MHz | XFX HD6870 DD | OCZ Vertex 3 Max-IOPS 120GB | Corsair CX430M | HooToo USB 3.0 PCIe Card | Osprey 230 Video Capture | NZXT H230 Case

TrueNAS Server (La Vie en Rose): Xeon E3-1241v3 | Supermicro X10SLL-F | Corsair H60 | 32GB Micron DDR3L ECC 1600MHz | 1x Kingston 16GB SSD / Crucial MX500 500GB

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1 minute ago, AbydosOne said:

What does your network topology look like?

modem to gateway, gateway to switch, switch to one AP.  Cloud key somewhere havent gotten that to work yet.  Another network switch on top floor connected to the other AP

Current Rig=  AMD Ryzen 9 5900x, Asus Crosshair Hero VIII, EVGA RTX 3070 FTW3 ultra, 32gb Corsair Vengence Pro RGB 3000hz White, EVGA 750 P2 PSU, 1TB Samsung 980 Pro, 500gb samsung 860 evo, 250GB Samsung 850 evo, 2TB Samsung 970 Evo Plus, 2TB seagate firecuda sshd,  LianLi PC 011 Dynamic XL ROG edition, Corsair h150i elite capelix

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3 hours ago, xdeathshot20 said:

Cloud key somewhere havent gotten that to work yet.

So how are you running the UniFi Controller?

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3 hours ago, Falcon1986 said:

So how are you running the UniFi Controller?

i had it connected directly into my switch but I have since been able to get the cloud key and everything else to work mostly.  The only issue that i am having now is that my internet decides to go down randomly and one of my access points dosent always stay connected to the others.

Current Rig=  AMD Ryzen 9 5900x, Asus Crosshair Hero VIII, EVGA RTX 3070 FTW3 ultra, 32gb Corsair Vengence Pro RGB 3000hz White, EVGA 750 P2 PSU, 1TB Samsung 980 Pro, 500gb samsung 860 evo, 250GB Samsung 850 evo, 2TB Samsung 970 Evo Plus, 2TB seagate firecuda sshd,  LianLi PC 011 Dynamic XL ROG edition, Corsair h150i elite capelix

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10 hours ago, xdeathshot20 said:

i had it connected directly into my switch but I have since been able to get the cloud key and everything else to work mostly.  The only issue that i am having now is that my internet decides to go down randomly and one of my access points dosent always stay connected to the others.

  1. What kind of internet connection do you have?
  2. Are you using a simple modem or an internet gateway device (combo modem, router, switch) from the ISP? What is it's make/model?
  3. How are you powering the nanoHDs?
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