question My M.2 nvme ssd won't show up B450M Steel legend bios

[RayFai]

So i bought this Asrock B450M Steel legend mobo back on october 2020, and it's been working fine for me since.

until today when i tried to install a new nvme ssd it just won't detect it (i was using a sata ssd before and it worked just fine), it won't detect it on the bios and nothing on windows too.

i already confirmed that the ssd works fine, i tried it on a Gigabyte A320M board and it works fine, detected on bios and windows etc.

i tried both upgrading and downgrading my bios and still no luck

can anyone help me figure it out or should i just RMA my board.

[TrigrH]

use the other M.2 slot, one slot is SATA only.

 

Quote

- 1 x Ultra M.2 Socket (M2_1), supports M Key type 2242/2260/2280 M.2 PCI Express module up to Gen3 x4 (32 Gb/s) 

- 1 x M.2 Socket (M2_2), supports M Key type 2230/2242/2260/2280 M.2 SATA3 6.0 Gb/s module

Also:

M2_2 and SATA3_3 share lanes. If either one of them is in use, the other one will be disabled.

[RayFai]

i unplug all of my storage device exept my nvme on socket M2_1 but still nothing

[TrigrH]

Just now, RayFai said:

i unplug all of my storage device exept my nvme on socket M2_1 but still nothing

So you are using the TOP m.2 slot? (the one above the graphics card) and its not showing in the bios?

 

What CPU are you using?

[RayFai]

4 minutes ago, TrigrH said:

So you are using the TOP m.2 slot? (the one above the graphics card) and its not showing in the bios?

 

What CPU are you using?

Yes i did use the top slot.

im using Ryzen 3 3200G

[TrigrH]

1 minute ago, RayFai said:

Yes i did use the top slot.

im using Ryzen 3 3200G

Then 3.60 (NOT 3.60P unless your mobo is pink) is the recommended bios.

 

If M.2_2 is empty you can connect all other storage. Remember you will need to go to disk management to see any new drives.

[RayFai]

3 minutes ago, TrigrH said:

Then 3.60 (NOT 3.60P unless your mobo is pink) is the recommended bios.

 

If M.2_2 is empty you can connect all other storage. Remember you will need to go to disk management to see any new drives.

im currently using the latest bios (3.60) still not detected

is the mobo doesnt support the ssd or its just broken?

[TrigrH]

2 minutes ago, RayFai said:

im currently using the latest bios (3.60) still not detected

is the mobo doesnt support the ssd or its just broken?

What ssd is it? it may need a firmware update? 

[RayFai]

7 minutes ago, TrigrH said:

What ssd is it? it may need a firmware update? 

Samsung 970EVO plus.

If there’s a firmware update do i need to update it through a diffrent pc. If so whre could i find the firmware?

[TrigrH]

samsung magician software

[RayFai]

12 minutes ago, TrigrH said:

samsung magician software

It said im currently using the latest firmware 

[TrigrH]

2 minutes ago, RayFai said:

It said im currently using the latest firmware 

is there any data or partition on the SSD?

[RayFai]

1 minute ago, TrigrH said:

is there any data or partition on the SSD?

I installed windows on it with the other machine

[TrigrH]

Just now, RayFai said:

I installed windows on it with the other machine

disable CSM in the boot options of the steel legend

[RayFai]

6 minutes ago, TrigrH said:

disable CSM in the boot options of the steel legend

already did that before i downgrade and upgrade my bios and still nothing, i guess maybe my m.2 port is just dead, thanks for your time helping me anyways i really appreciate it

[RayFai]

28 minutes ago, RayFai said:

already did that before i downgrade and upgrade my bios and still nothing, i guess maybe my m.2 port is just dead, thanks for your time helping me anyways i really appreciate it

 ssd is warm to the touch when i boot the pc up tho

[putOpotatO]

I have the same problem and we have almost the same hardware

 

 

ryzen 2700x

b450m steel legend

samsung 970 evo plus 500gb

gskill trident z neo

 

tried upgrade and downgrading bios no luck

tried the nvme with my old ab350m board and it shows up.

 

I really don’t know whats lacking now please help

[RayFai]

2 hours ago, putOpotatO said:

I have the same problem and we have almost the same hardware

 

 

ryzen 2700x

b450m steel legend

samsung 970 evo plus 500gb

gskill trident z neo

 

tried upgrade and downgrading bios no luck

tried the nvme with my old ab350m board and it shows up.

 

I really don’t know whats lacking now please help

i ended up needing to claim my guarantee to service center and they replaced my motheboard and it now works fine

[putOpotatO]

31 minutes ago, RayFai said:

i ended up needing to claim my guarantee to service center and they replaced my motheboard and it now works fine

Since I badly needed my pc right now doing a warranty service is not an option for me at this moment. I feel like there is really something that I need to troubleshoot for that nvme to show up but I cannot figure it out.

[putOpotatO]

any solution about this one? this is very confusing problem for me, I thought I can use my nvme easily but this thing came up.

[RayFai]

9 hours ago, putOpotatO said:

any solution about this one? this is very confusing problem for me, I thought I can use my nvme easily but this thing came up.

They said mine has a factory defect, it has missing transistor behind the motherboard, other than that they didn’t tell me any further

[RayFai]

Just now, RayFai said:

They said mine has a factory defect, it has missing transistor behind the motherboard, other than that they didn’t tell me any further

And i have other problems too like I can’t get my ram past 3200mhz before they replace my motherboard, on this new one I could get my ram to 3400mhz without any problems at all

[putOpotatO]

On 3/24/2021 at 8:59 PM, RayFai said:

They said mine has a factory defect, it has missing transistor behind the motherboard, other than that they didn’t tell me any further

Thank you for sending this I already contacted the store and I will be returning my board tonight! I did not expect this to happen after 2 months..

[Bagman1972]

I had the same dilema. You actually don't need the board to see the drive in bios. If your drive has the boot sector on it, just hit F-11 key and it shows up there. It will from it then and from then on. Mine has.