Computer won't boot in dual channel. Works fine in single channel.

[hazy21]

Every time I try to boot, I get no keyboard lights, no mouse lights, no display, and my fans just spin for approximately 1 minute until they power down in a cycle. I have two ram sticks they both work fine individually. Once I take one of the two rams out my pc boots fine. I enabled ram fast boot which allows me to post-boot and see that cpu-z detects my 16GB ram with all the correct information and it appears that one stick is dual channel while the other is single channel. System information still indicates 8GB ram. I wanted to try out modded bios to force enable xmp since I've read that enabling xmp somehow made dual channel work.

 

Befre You Ask:

No there are no bent cpu pins, yes I tried the ram slots individually as well with both stick of ram individually and together, yes I cleared cmos(with both rams inserted), yes I have the latest bios, yes I did memtest86 on both ram sticks individually no errors at all, and yes I tried to RMA but they argued that I had a single channel ram which in 99% of cases isn't a problem.

 

Specs:

- 2x8GB Team group elite ddr4 2666MHz ram

- i3-8100

- H310M DS2 Rev 1.0

- GTX 1060 3GB

- Thermaltake TR2 S 600W

- 1TB Seagate 7200RPM HDD SATA

- 120GB Gigabyte SSD SATA

- Windows 10 Pro 64-bit

- Bios Version F16

[Slayerking92]

What are the part numbers for the RAM?

[hazy21]

11 minutes ago, Slayerking92 said:

What are the part numbers for the RAM?

TPD48G2666HC19BK