Apartment complex networking, but they dont know how to network?

[Phantomshade]

Okay so my complex installed new AP'S throughout the building.  They installed one that worked as wifi but the ethernet ports were not working.  Today they installed a new one and again the ethernet ports arent working.  The model is a cisco air ap1815w-b-k9, it does Its bootup flashing green when plugged into the cat 5 coming from the wall, then if i plug something into the lan 1, it will flash green 4 times, then flash red/amber/red, then non stop flash red.  The non stop red code means that ethernet ports are not working, the red/amber/red means there is a flash file system error.  Wtf is a flash file system error and what do i tell my technologically incompetent apartment complex?

[Electronics Wizardy]

there is a good chance they disabled the ethernet ports.

 

Did you contact their IT for support?

[Phantomshade]

Hahah they said they have them enabled, but the people installing them know legit nothing about technology.  They are literally just plugging them in and leaving...

[Electronics Wizardy]

7 minutes ago, Phantomshade said:

Hahah they said they have them enabled, but the people installing them know legit nothing about technology.  They are literally just plugging them in and leaving...

So have their support help you connect a device to the ethernet and have it connect. 

 

WIth IT managed systems you really can't go around it, you gotta work with their support. If the support sucks, ask for a discount on the rent or similar until its fixed.

[Sakkura]

Maybe they should start with apartment simple networking?

[Phantomshade]

1 minute ago, Electronics Wizardy said:

So have their support help you connect a device to the ethernet and have it connect. 

 

WIth IT managed systems you really can't go around it, you gotta work with their support. If the support sucks, ask for a discount on the rent or similar until its fixed.

Alrighty thank you, but do you know anything about that error code?

[Phantomshade]

Just now, Sakkura said:

Maybe they should start with apartment simple networking?

Bro the wifi is such garbage the amount of random drops it has is nuts, even before they installed the aps.

[Electronics Wizardy]

Just now, Phantomshade said:

Alrighty thank you, but do you know anything about that error code?

Do you even know thats the correct error code? You can't the the logs the devices is making which are much more useful, really IT is your best option here. 

[-rascal-]

4 minutes ago, Phantomshade said:

Hahah they said they have them enabled, but the people installing them know legit nothing about technology.  They are literally just plugging them in and leaving...

 

You're going to need to go over the user manual...

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/1815/quick/guide/ap1815wgetstart.html

https://content.etilize.com/User-Manual/1039570473.pdf

 

But... the LED blink patterns you described...

 

Blinking Green -- Boot loading status sequencing, initializing, etc

Flashing Red/Amber -- Flash file system failure (?) .... double check this

Flashing red -- Ethernet link is not operational

[Phantomshade]

2 minutes ago, -rascal- said:

 

You're going to need to go over the user manual...

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/1815/quick/guide/ap1815wgetstart.html

https://content.etilize.com/User-Manual/1039570473.pdf

 

But... the LED blink patterns you described...

 

Blinking Green -- Boot loading status sequencing, initializing, etc

Flashing Red/Amber -- Flash file system failure (?) .... double check this

Flashing red -- Ethernet link is not operational

Yeah i went right off of the manual and i dont know enough about networking to know whay the flash file system error is

[-rascal-]

5 minutes ago, Phantomshade said:

Yeah i went right off of the manual and i dont know enough about networking to know whay the flash file system error is

 

Either they did not do the 'Preparing the AP for Installation' and/or 'Configuring and Deploying the Access Point step(s) correctly, or there needs to be extra steps to enable the Ethernet ports.

 

Because...

Quote

The Cisco® Aironet® 1815w Access Point (Figure 1) offers a compact, wall plate–mountable access point, ideal for hospitality, cruise ships, residential halls, or other multiple-dwelling-unit deployments.

 

If some rando "hacker" plugs their laptop into one of the Ethernet ports, if no protections are in place, everything connected to the network could be F#%ked.

[Phantomshade]

1 minute ago, -rascal- said:

 

Either they did not do the 'Preparing the AP for Installation' and/or 'Configuring and Deploying the Access Point step(s) correctly, or there needs to be extra steps to enable the Ethernet ports.

 

Because...

 

... if some rando "hacker" plugs their laptop into one of the Ethernet ports, if no protections are in place, everyone / everything connected to the network could be F#%ked.

Alrighty thanks alot ill see if i cant get in touch with the it people here