Rx580 BSOD Nightmare - Help Requested

[yadbor]

Hi,

I am getting BSOD when using RX580. clean install of windows, latest AMD drivers as of Jan 3rd 2021.

Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

 Gigabyte BaseBoard Product Z97-D3H-CF

BIOS Version/Date American Megatrends Inc. F9, 9/18/2015

Windows 10 pro, 16GB Corsair Ram

 

It happens mostly when gaming, but sometimes on start up.

 

I have installed all Gigabyte apps, updated lasted drivers. Seems the bios is the correct one. I have done memory tests, cpu tests all came back good.

Any help would be greatly appreciated.

This is the log file

 

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd6010208f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

Page 1b6f47 not present in the dump file. Type ".hh dbgerr004" for details
Page 1b6f47 not present in the dump file. Type ".hh dbgerr004" for details

KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec
Value: 3

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-9Q96PPN

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 3

Key : Analysis.Memory.CommitPeak.Mb
Value: 66

Key : Analysis.System
Value: CreateObject

BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffd6010208f028

BUGCHECK_P3: be000000

BUGCHECK_P4: 800400

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

PROCESS_NAME: FortniteClient-Win64-Shipping.exe

STACK_TEXT:
fffff805`572998e8 fffff805`522b37ba : 00000000`00000124 00000000`00000000 ffffd601`0208f028 00000000`be000000 : nt!KeBugCheckEx
fffff805`572998f0 fffff805`500015b0 : 00000000`00000000 ffffd601`0208f028 ffffd601`0210a430 ffffd601`0208f028 : nt!HalBugCheckSystem+0xca
fffff805`57299930 fffff805`523b532e : 00000000`00000000 fffff805`572999d9 ffffd601`0208f028 ffffd601`0210a430 : PSHED!PshedBugCheckSystem+0x10
fffff805`57299960 fffff805`522b50e1 : ffffd601`0263abe0 ffffd601`0263abe0 ffffd601`0210a480 ffffd601`0210a430 : nt!WheaReportHwError+0x46e
fffff805`57299a40 fffff805`522b5453 : 00000000`00000000 ffffd601`0210a480 ffffd601`0210a430 00000000`00000000 : nt!HalpMcaReportError+0xb1
fffff805`57299bb0 fffff805`522b5330 : ffffd601`002aac00 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandlerCore+0xef
fffff805`57299c00 fffff805`522b5581 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandler+0xe0
fffff805`57299c40 fffff805`522b47eb : 00000000`00000000 00000000`00000000 fffff805`57299ed0 00000000`00000000 : nt!HalpMceHandlerWithRendezvous+0xc9
fffff805`57299c70 fffff805`522b7035 : ffffd601`002aac00 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0x5f
fffff805`57299ca0 fffff805`5230c769 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35
fffff805`57299cd0 fffff805`522048fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9
fffff805`57299d00 fffff805`522045b7 : 00000000`00000000 00000000`00000000 00000178`e9bc3490 00000000`00000000 : nt!KxMcheckAbort+0x7a
fffff805`57299e40 00007ff8`3511cd20 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277
0000001a`be0df690 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`3511cd20

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}

Followup: MachineOwner
---------

[Mark Kaine]

3 minutes ago, yadbor said:

I have installed all Gigabyte apps

But. Why? 

 

I'd uninstall them all, DDU your drivers and pray that fixes it. 

 

Also BIOS and chipset are up to date? 

[Rex Hite]

The internet says it is often hardware related, then heat, then drivers.

-Check behaviour in safe mode.

-Remove fully and re-seat everything you can.

-check all cooling.

-remove any overclocking in software and reset BIOS to default

-confirm memory is good. (memtest)

That's the easy stuff.