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Windows will not recognize webcam, Zoom crashes when video is turned on

13CA350
By 13CA350
in Troubleshooting
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I have a personal PC that I built a few years ago and also a Razer Blade that I use for school. I have been using the Blade for school with my monitors and desktop perhipherals/ webcam for a while now.

 

Next semester I was really hoping to switch over to my desktop, since it is more powerful than my Blade. I often have Zoom, Word, OBS, Excel, BlueBeam, and Revit all open and my Blade really gets bogged down and bluescreens occassionally.

 

My webcam works perfectly on my laptop, but for some reason my desktop will not recognize it. When I plug it in and open Zoom, it freezes and crashes the second I open it. The same thing happens with Skype. Even the Logitech Camera software will not open. I have uninstalled, reinstalled, restarted the PC, and updated all software and none of this has fixed it.

 

Does anyone know what the issue may be? I have attached screenshots of what software version I am running as well. I really don't want to reinstall Windows or anything like that.

specs.png

zoom specs.png

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For what its worth, that screenshot of the system properties doesn't really give us much.

However i dont think your hardware specs are super relevant at this point either so dont worry about it for now.

Normally we would ask that you type out your specs with model numbers so we can look up data on them.

 

However for now, lets check out device manager.

Right click on start, choose device manager, and show us what you have.

You should have something like the screenshot below.

We are specifically looking to see if anything has a yellow mark on it indicating a problem.

 

This device manager screenshot shows no issues. Its fairly obvious when there is a problem by the yellow mark that will show up.

image.png.77968a1e793dfdcae791535c7902b43b.png

Daily driver (looking to upgrade mobo and cpu spring of 2021)   --- The only time I sort by price from high to low is when I am shopping for CPU's and GPU's (looking for a cheap i7-7700k though)
Mobo: ASRock Z170 Extreme7+  CPU: i7-6700K @ 4.6MHz OC  Cooling: Corsair H115i Hydro  Memory: TridentZ 32GB @ 3600MHz  GPU: EVGA 2070 FTW3 ULTRA+ (OC'd 50/300)  
PSU: Corsair HX850i   Storage: 980 Pro 1TB, 950 PRO 512Mb, (2)ADATA SU800 1TB  Keyboard: Logitech G910  Mouse: Logitech G502   Headset: Logitech G930 UPS: APC Pro 1500 S

Unraid box providing network routing, home automation services, and media services ( I love unraid!)

USB Key: SanDisk 16GB Ultra Fit  Mobo: Intel DX79SR Extreme+  CPU: i7-3820  Memory: 16Gb Kingston HyperX Predator  Storage: (cache)480gb Micron SSD (1)8TB HDD (1) 4TB HDD  
GPU: MSI GTX 1650 4GT LP OC (passed through to Emby)  NIC: Intel I350-T4 4-port Gb (passed through to PFSense)  UPS: APC PRO 1000
Docker Containers: Emby and Home-Assistant-Core  Virtual machines: PFsense ( I love PFSense!)

Family machines
Mobo: Asus Prime H310M-E  CPU: Intel Core i3-9100F  Cooling: Deepcool Gammaxx 400  Memory: Teamgroup Elite Plus DDR4 16GB  Storage: Silicon Power 1TB NVMe M.2  
GPU: Asus GTX 1660 Super 6GB or EVGA 1070 FTW 8GB  PSU: Thermaltake Smart 500W 80+  UPS: APC XS 1300


As well as a number of other machines, a ton of parts, miles of cables, and who knows what else!
Private message me for quicker assistance. I also build and ship custom machines at a really fair price.

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On 12/3/2020 at 1:40 PM, cr8tor said:

For what its worth, that screenshot of the system properties doesn't really give us much.

However i dont think your hardware specs are super relevant at this point either so dont worry about it for now.

Normally we would ask that you type out your specs with model numbers so we can look up data on them.

 

However for now, lets check out device manager.

Right click on start, choose device manager, and show us what you have.

You should have something like the screenshot below.

We are specifically looking to see if anything has a yellow mark on it indicating a problem.

 

This device manager screenshot shows no issues. Its fairly obvious when there is a problem by the yellow mark that will show up.

Attached. It doesn't seem to show any issues

device manager.png

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  • 4 months later...
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If anyone searching in the future finds this, my issue ended up being with a USB hub.

 

I have an Aukey USB hub/ switcher that allows me to switch my mouse, keyboard, stream deck, and webcam between my personal PC and laptop. I figured out that the streamdeck and webcam both pull a lot of power (makes sense) and I can use only one or the other on the USB hub, but not both (even though it is powered)

 

So I plugged the webcam directly into my PC since I never use it when I am on my laptop anyway. Works fine now

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