m.2 NVMe SSD not working

[edwin1314]

Hey I recently built a new computer and this is the first time I bought a m.2 NVMe SSD and my computer doesn't seem to be recognizing it my motherboard is an x570 gigabyte aorus ultra and the ssd is a samsung 970. I have it plugged into the top slot not sure if that matters. 

[Skiiwee29]

Have you gone into disc management and formatted the drive? If its going to be used for extra storage space, you need to format it first before it will be useable. 

[edwin1314]

3 minutes ago, Skiiwee29 said:

Have you gone into disc management and formatted the drive? If its going to be used for extra storage space, you need to format it first before it will be useable. 

only 2 drives appear in my disk manager 1 being my ssd and the other my hdd nothing else

[Skiiwee29]

3 minutes ago, edwin1314 said:

only 2 drives appear in my disk manager 1 being my ssd and the other my hdd nothing else

Can you post a full screenshot of your disc management please

[edwin1314]

1 minute ago, Skiiwee29 said:

Can you post a full screenshot of your disc management please

 

[Skiiwee29]

Just now, edwin1314 said:

 

on the bottom under disk 1, there looks to be another entry. Scroll down and I bet you will find a black blob that will be your m.2 that needs formatting. 

[edwin1314]

1 minute ago, Skiiwee29 said:

on the bottom under disk 1, there looks to be another entry. Scroll down and I bet you will find a black blob that will be your m.2 that needs formatting. 

 

[Skiiwee29]

1 minute ago, edwin1314 said:

 

ok, I stand corrected. Does it show the drive in your BIOS?

[edwin1314]

12 minutes ago, Skiiwee29 said:

ok, I stand corrected. Does it show the drive in your BIOS?

under the m.2 tab none of the 3 m.2s say they are detecting anything

 

[Skiiwee29]

9 minutes ago, edwin1314 said:

under the m.2 tab none of the 3 m.2s say they are detecting anything

 

Have you tried any of the other 2 m.2 slots or just the top?

[edwin1314]

i have not I was planning on it but i am currently downloading and setting up my computer so didnt want to turn it off I will try that tomorrow after work

11 minutes ago, Skiiwee29 said:

Have you tried any of the other 2 m.2 slots or just the top?

 

[Skiiwee29]

Just now, edwin1314 said:

i have not I was planning on it but i am currently downloading and setting up my computer so didnt want to turn it off I will try that tomorrow after work

 

mmmk, that would be the next logical step to see if either you got a DOA drive or have a bad motherboard slot. 

[edwin1314]

Just now, Skiiwee29 said:

mmmk, that would be the next logical step to see if either you got a DOA drive or have a bad motherboard slot. 

thanks i will let you know asap

 

[edwin1314]

11 hours ago, Skiiwee29 said:

mmmk, that would be the next logical step to see if either you got a DOA drive or have a bad motherboard slot. 

yeah i put it into the 3rd slot and it worked not sure if this is a bad motherboard thing or just how the board is designed

 

[Skiiwee29]

1 hour ago, edwin1314 said:

yeah i put it into the 3rd slot and it worked not sure if this is a bad motherboard thing or just how the board is designed

 

Top one should be wired directly into your CPU, but you can confirm this with your Motherboard manual. If it is, I would try placing it back in there again as sometimes a re-seat can fix it. if still nothing, I would RMA your board for a dead m.2 slot. 

[edwin1314]

36 minutes ago, Skiiwee29 said:

Top one should be wired directly into your CPU, but you can confirm this with your Motherboard manual. If it is, I would try placing it back in there again as sometimes a re-seat can fix it. if still nothing, I would RMA your board for a dead m.2 slot. 

okay i will look into that for now it is working

[edwin1314]

just is running at half the speeds