What to do when Mediaworld (Mediamarkt) doesn't ship?

[Lii]

So both in italy and Germany it has a shitty reputation

I wouldn't order from them if I didn't had a Coupon

 

But the thing is that they receive the order but never ship it, contacting the support it seems that they do a worth of mouth between a department that doesn't do a shit, and most of the peoples in call centers are dull, nor do they know of what they are talking about

 

if you cancel the order they after a while can refund you the money, but the problem is that the money are in form of coupon, and that Coupon has a date of expiration

 

So the problem is that I have a Coupon that they won't let me to use because they will never ship a damm item

[pythonmegapixel]

I'm no expert, but does a store coupon even count as a refund in the EU? I suspect not, unless you made your original purchase using a coupon.

 

What you need to do is push for a full refund in cash (or back to your original payment card). Phone and email them every day. If needs be, threaten legal action (checking the appropriate laws first). In my experience, if you complain to them enough then they will back down (though I haven't personally had any experience with Mediamarkt)

 

Then, once you get your refund, order from a different supplier.

[Lii]

1 hour ago, pythonmegapixel said:

I'm no expert, but does a store coupon even count as a refund in the EU? I suspect not, unless you made your original purchase using a coupon.

 

What you need to do is push for a full refund in cash (or back to your original payment card). Phone and email them every day. If needs be, threaten legal action (checking the appropriate laws first). In my experience, if you complain to them enough then they will back down (though I haven't personally had any experience with Mediamarkt)

 

Then, once you get your refund, order from a different supplier.

I think that it does count

Since amazon and many other store do this practice

[LogicalDrm]

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