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Windows installer crashes while booting

sHad3s-67
By sHad3s-67
in Troubleshooting
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Posted

Posted this in the wrong forum first, sorry about that...

 

So this is a weird one...

Been through as many forums I can imagine and haven't found any solution for this yet.

 

Brand new mini-ITX build in Fractal Design Core 500 case.

MB: Asus ROG Strix B450-i Gaming

CPU: Ryzen 5 3400G (APU, built in graphics)

RAM: 2x8GB Corsair Vengence LPX3200 CL16 DDR4

GPU: Asus RTX2060 6GB DUAL mini OC

PSU: Cooler Master Reactor 550W 80+ Gold

Storage: Kingston A2000 1TB NVME

Ad storage: Seagate Barracuda 2TB HDD

Cooler: Noctua NH-D9L

Also an old optic DVD drive I had lying around.

OS: Windows 10 Home, retail.

 

Memory set to 3200MHz, automatic optimization settings from UEFI BIOS.

 

First of all, computer worked perfectly fine at first. These issues started after moving it to a new location. New display, new keyboard, new mouse.

Started crashing randomly after a few days and eventually windows would not boot at all.

Managed to reinstall windows but the crashes continued and back to square one.

 

Tried different PSU and RAM as well as trying to boot from another Sata SSD with preinstalled windows, no changes.

Managed to replace MB and CPU which at first seamed to resolve the issues, everything worked like a charm for one day. First crashes gave Stop Code: KERNAL SECURITY CHECK FAIL

 

The computer now crashes/freezes while trying to boot up windows installer. Only things connected are MB(new), CPU(new), RAM and PSU. NO SSD/HDD connected.

No RAM issues according to MemTest86.

All troubleshooting has been done with GPU disconnected.

 

Theories so far:

Keyboard and/or mouse is defective and causes the system to crash?

PSU is defective and burns out MB/CPU over time causing permanent damage?

Broken software burned out CPU? Both times issues began after installing Photoshop (unknown source as I wasn't the one to install it)

 

Would be thankfull for any theories that could help explain this.

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Can you source another CPU to try? Sounds like it's the one that's faulty.

F@H
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Asus Zenbook UM325UA, Ryzen 7 5700u, 16GB, 1TB, OLED

 

GPD Win 2

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10 minutes ago, sHad3s-67 said:

Memory set to 3200MHz, automatic optimization settings from UEFI BIOS.

Disable DOCP and try again.

Main System (Byarlant): Ryzen 9 5950X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 32GB G.Skill DDR4 3600MT/s CL16 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 990 EVO Plus 4TB | Corsair RM750X | StarTech 4× USB 3.0 Card | Realtek RTL8127 10G NIC | Hyte Y60 Case | Dell U3415W Monitor | Keychron K12 Blue (RGB backlight)

 

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Network:

Spoiler 
                       ┌─────────────── Office/Rack ───────────────────────────────────────────────┐
Google Fiber Webpass ── Cloud Gateway Max ══╦═ Pro XG 8 ══╦═ Flex 2.5-8 ══╦═ Doven Wolf
                      La Vie en Rose (DNS) ═╬═ Narrative  ╠═ Veda-NAS     ╠═ La Vie en Rose (vmbr)
                                Veda (DNS) ─┘             ╠═ Veda (vmbr)  ├─ Ptolemy (vmbr)
╔═════════════════════════════════════════════════════════╩═ Ptolemy-NAS  ├─ Veda (Mgmt)
║   ┌ Closet ┐      ┌───────── Bedroom ─────────┐                         └─ Veda (IPMI)
╚═══ Flex XG ══╦╤═══ Flex XG ══╤╦═ Byarlant
       (PoE)   ║│              │╠═ Narrative 
Kitchen Jack ══╣└─ Dual PoE ┐  │╚═ Jesta Cannon*
   (Testing)   ║┌─ Injector ┘  └── Work Laptop
     Bedroom ══╝│        ┌─────── Media Center ────────────────────────────┐
     Jack #2    └──────── Switch 8 ────────────┬─ nanoHD Access Point (PoE)
Notes:                                         ├─ Sony PlayStation 4 
─── is Gigabit / ═══ is Multi-Gigabit          ├─ Pioneer VSX-S520
* = cable passed from Bedroom to Media Center  └─ Sony XR65A80K (Google TV)
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Just now, Kilrah said:

Can you source another CPU to try? Sounds like it's the one that's faulty.

That was my original thought, was down to CPU or MB. Went back to the store to see if they could put the things in a test-rig, guy at the store was awesome, all of their test-rigs was busy (apparently lots of GPU's suddenly start to break when NVidia releases new ones) so he just agreed to let me replace both of them. So right now I'm sitting with more or less the same issue as before despite having both MB and CPU replaced.

Weird thing is it worked for one day after the replacement before it started crashing again.

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2 minutes ago, sHad3s-67 said:

That was my original thought, was down to CPU or MB. Went back to the store to see if they could put the things in a test-rig, guy at the store was awesome, all of their test-rigs was busy (apparently lots of GPU's suddenly start to break when NVidia releases new ones) so he just agreed to let me replace both of them. So right now I'm sitting with more or less the same issue as before despite having both MB and CPU replaced.

Weird thing is it worked for one day after the replacement before it started crashing again.

This new location that you mentioned, is it in the same building? or have you moved house?

Either way, try a:

  1. new outlet...NOT the same outlet, but different socket.
  2. new surge protector
  3. without surge protector

To see if there's any difference. 

 

Also as mentioned above, disable DOCP, for testing a fault you should always run without OC and minimal hardware where possible.

Please quote my post, or put @paddy-stone if you want me to respond to you.

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Yep trying installing with a different CPU and Mobo, and I recommend you never enable XMP or DOCP until after you have installed everything. But other people have already said this so ¯\_(ツ)_/¯

Fuck you scalpers, fuck you scammers, fuck all of you jerks that charge way too much to tech-illiterate people. 

Unless I say I am speaking from experience or can confirm my expertise, assume it is an educated guess.

Current setup: Ryzen 5 3600, MSI MPG B550, 2x8GB DDR4-3200, RX 5600 XT (+120 core, +320 Mem), 1TB WD SN550, 1TB Team MP33, 2TB Seagate Barracuda Compute, 500GB Samsung 860 Evo, Corsair 4000D Airflow, 650W 80+ Gold. Razer peripherals. 

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Thanks everyone! 

To clarify a few things.

Have done a Clear CMOS (or CLRTC as it's called on this MoBo) several times and pretty much after every time I replaced any hardware.

New location means I delivered the computer to my sister who is the actual owner.

I went back and brought my own media-rig for testing, unfortunately Intel based so limited testing capabilities but could use my RAM and PSU along with my SSD at least.

This is how we ended up with assuming it had to be either MoBo or CPU, and we managed to replace both. Computer started immediately, repaired windows, rebooted, everything was fine. Updated BIOS, set it for automatic optimization (or whatever it was called in BIOS) which set it for 10%OC and locked RAM at 3200MHz as that's what the sticks are specified for. I got back in my car and drove the 5 hours back home...

Afternoon the day after....windows BSOD with stop code KERNAL SECURITY CHECK FAIL and now we can't even open the windows installer even without the SSD in the system.

And yes, all BIOS settings have been restored to defaults.

So currently, original RAM (OK according to MemTest86), original PSU, NEW MoBo, NEW CPU.

 

Is it possible that the PSU is frying either the MoBo or the CPU? I have considered trying to run the CPU on only 4pin power instead of 8pin if that would do any difference?

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