HELP! What's killing my Graphics?

[Anmol Gupta]

 

My PC crashed while gaming and rebooted several times. After the reboot , the following issues came up:

 

1. Jagged horizontal lines are being displayed on screen during boot, during windows interface and even in safe mode. These lines disappear is BIOS and if the monitor is directly connected to the MoBo. Also, when taking a screenshot, the lines are not visible.
2. NVIDIA settings/ control panel is not detected
3. Windows device manager detects graphic card but is displaying 'Error Code 43'

 

I have already tried the following troubleshooting steps :

 

1. Physically removed and reseated the GPU after removing any dust.
2. Reconnected and replaced all cables from GPU to PSU or Monitor
3. Updated Windows
4. Uninstalled drivers through DDU app
5. Updated / Rollback Drivers
6. Updated BIOS
7. Re-Installed Windows

 

After going through the above troubleshooting steps, the problem still persisted.

 

SO assuming this was a hardware issue, I sent in my GPU for RMA with Asus.
I was provided with a replacement card through Asus, BUT THE PROBLEM STILL PERSISTS !

 

Im lost at this point. Can anyone help?

 

My Specs:

Motherboard - ASUS ROG Maximus XI Hero (Wifi AC) (Black)

GPU (Graphics Card) - NVIDIA GeForce RTX 2080 - ASUS Dual OC

CPU - Intel Core i9-9900k 8-Core 3.6GHz

CPU Cooling - NZXT Kraken X62

Power Supply - NZXT E850 Gold Digital PSU

RAM - G.SKILL TridentZ RGB 32GB (2 x 16GB) 3200MHz

SSD - Intel 660p 1TB

 

[Minicoop]

Looks like you got another lemon of a graphics card in place of the one they replaced.

[Anmol Gupta]

I want to rule out any other possibilities before going in for RMA again. Like software issues or maybe PSU or PCIE slot related.

[Moonzy]

it's most likely a GPU issue, and likely they did not replace your unit, check the serial number if you have a receipt of the original purchase, it should have a S/N, and cross check with your current card to see if they changed it

[Anmol Gupta]

They did replace the card, Replaced card although 'used' has a different serial number from my original card.

[GuruMeditationError]

One of my GPU's did that just before it died. It does look like a GPU issue. Maybe they mixed up the cards and sent you another faulty one.

Have you tried another card to test the slot?

[miagisan]

Try another cable too.   Quick and easy test.  

[Anmol Gupta]

As it turns out, i did receive yet another lemon of a graphics card from Asus. I Tried a different GPU on my system that worked perfectly, confirming that all other components in my PC are running correctly. To confirm this i also tested the faulty GPU on a friends system and the same issue was observed.

 

I have now gone in for my second RMA, hoping for the best.

[Moonzy]

Remember to quote or mention the person you're replying to so they'll see the reply

Quote with the arrow below their post or highlighting, mention by @Moonzy