NBN Australia

[microsoftsam]

Hi

 

I was with TPG since I switched from Uniti Wireless because I thought that the NBN would be faster but that turned out not to be the case. With TPG I was constantly experiencing dropouts and slow speed. Switched to Aussie Broadband, the speed is better. Ironically I was on 100 NBN with TPG but now I am on 50 with Aussie Broadband but Aussie is faster with dropouts occurring much less than before. But when they do the speed afterward slows to 0.03 down and 0.54 up. I would complain but nobody cares here in Australia, if the Internet's slow then it's never their problem or fault it's always your problem and fault. Even though you're paying them to give you a reliable service. lol. So I was wondering is it better to go back to Uniti Wireless or to go with another ISP like Telstra or Optus? But thanks to the brilliant wonder of contracts if you have a problem you're stuck with them and have to keep paying too. The icing on the cake delish! I can't go to any other country with decent Internet so I can eat shit as we will always have garbage Internet here. If someone has better Internet than me you're welcome to post screenshots so we can have a bragging contest in the comments section.

[schwellmo92]

If you are getting drop outs on AussieBB it is not on the RSP end. You must have some issue within your house (bad AP, too far from AP and using WiFi, etc) or the physical line in to your house has a fault.

[microsoftsam]

2 minutes ago, schwellmo92 said:

If you are getting drop outs on AussieBB it is not on the RSP end. You must have some issue within your house (bad AP, too far from AP and using WiFi, etc) or the physical line in to your house has a fault.

Brand new router, 5m from router, connected with Ethernet or not same issue. Physical line in my house? I'd have to get started on a construction project because it's nobody's problem but my own apparently.

[Spotty]

What technology are you connected with? FTTP, FTTN, FTTC/B, HFC, Wireless, Satellite?

[microsoftsam]

1 minute ago, Spotty said:

What technology are you connected with? FTTP, FTTN, FTTC/B, HFC, Wireless, Satellite?

HFC

[schwellmo92]

2 hours ago, microsoftsam said:

Brand new router, 5m from router, connected with Ethernet or not same issue. Physical line in my house? I'd have to get started on a construction project because it's nobody's problem but my own apparently.

If you complain enough they will eventually send out a technician. If you're certain it's not something within your control then I would be kicking up a stink until a tech comes out. As long as the issue is frequent enough or replicable that you can show them.

[Jarsky]

 

12 hours ago, microsoftsam said:

So I was wondering is it better to go back to Uniti Wireless or to go with another ISP like Telstra or Optus? But thanks to the brilliant wonder of contracts if you have a problem you're stuck with them and have to keep paying too.

It would be very hard for them to hold you to a contract, if theyre not providing you with a reliable service. You could quiet easily argue it as a ACCC consumer rights issue if they tried to hold you to that. But in saying that, changing RSP's is not going to make any difference. Experiencing frequent drop outs, that continue across RSP's, means your issue is probably a "last mile" physical issue. That is to say, there is either an issue as your local cabinet, or the wiring from there to your premises (include internally at your premises). 

 

They can rule it out being a faulty circuit in the cabinet by moving you to a different port fairly easily....but anything beyond that becomes quite costly to resolve, especially given you're on HFC so the signal turns from Passive Fibre back to an Active Copper (Analog) signal...so its affected by ground. I'm pretty sure HFC is the *cheap* way of putting high speed in, where coax already exists from Foxtel etc...so the cable could be quite old already. So if it isn't a faulty/corroded connection, it could be more complex like a split in the cable.

 

12 hours ago, microsoftsam said:

The icing on the cake delish! I can't go to any other country with decent Internet so I can eat shit as we will always have garbage Internet here. If someone has better Internet than me you're welcome to post screenshots so we can have a bragging contest in the comments section.

Well....you could jump across the ditch to NZ where we have 4Gbit FTTH when it reopens to Aussies.....but it would cost you thousands in managed isolation costs  

 

But yeah, im not sure with HFC where the demarc is in the property in Australia (I assume the media converter inside), but as long as you've checked its not a problem with your equipment....as long as the problem is an NBN one, then just hound them until they escalate it to a manager to sit across the case until it gets resolved......

When I had VDSL2 i was having constant grounding and dropping issues....having worked in this area, I'd already tested my line from the cabinet and re terminated at the property so proved it to outside where I knew some techs had been digging up the cable. Reported it 3x...on the 3rd time asked if they can manage the case, and they gave it to the regional manager who looked after the case to resolution. There's no doubt some sort of process like this with NBN as well.