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Bought a new PC, having problems with it!!!

LewisStewart
By LewisStewart
in Troubleshooting
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Someone please help me

 

I bought a new PC about a week or so ago and ever since I booted it up it has frozen on me constantly.

 

I cannot play games or do anything without it freezing on me and I literally only got the pc.

 

Ive put it into high performance mode and it done nothing either.

 

Spec are a Ryzen 5 3600x CPU, 32GB RAM, 2070 SUPER 8GB, Integrator 700w Power supply.

 

Someone please help me because this just isn’t fair on me at all.

 

Thank you!!

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30 minutes ago, Tom_nerd said:

try reseeding the CPU/RAM

What does that mean 

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48 minutes ago, LewisStewart said:

Someone please help me

 

I bought a new PC about a week or so ago and ever since I booted it up it has frozen on me constantly.

 

I cannot play games or do anything without it freezing on me and I literally only got the pc.

 

Ive put it into high performance mode and it done nothing either.

 

Spec are a Ryzen 5 3600x CPU, 32GB RAM, 2070 SUPER 8GB, Integrator 700w Power supply.

 

Someone please help me because this just isn’t fair on me at all.

 

Thank you!!

Also try a different PSU if you have one. And try your memory sticks individually to see if there is a problem with one of the stick.

System Specs:

  • CPU: AMD Ryzen 5 2600 @3.40ghz (6C/12T)
  • Motherboard: Asus Prime B450M-K
  • RAM: Corsair LPX 2*8GB DDR4 @3200mhz CL16
  • GPU: Zotac Nvidia GeForce RTX 2060 (TU-104 variant) 6GB GDDR6
  • Case: Antec GX202
  • Storage
  • SSD: WD 240GB,
    HDD: Toshiba 1 TB @7200rpm
  • PSU: Corsair CX550 (2017 grey unit)
  • Display(s): BenQ 22 inches monitor, 1080p @ 60hz
  • Cooling: 3 Antec case fans 120 mm (2 blue LED front intake and 1 non LED rear exhaust)
  • Sound: Behringer UMC22 USB Audio interface, AudioTechnica ATH M20x studio headphones
  • Operating System: Windows 10 Pro 64 bit.
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17 minutes ago, okaysalami said:

Is it completely new or used? Sounds like that would fall under some kind of warranty. 

 

Also:

 

 

I can’t try resist any parts as that voids my warranty, also it was brand new built.

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10 minutes ago, okaysalami said:

Where did you buy it from? If it's brand new then contact the store. You shouldn't have to mess around with a prebuilt, that's why people buy them. With those specs you shouldn't freeze in any game.

It’s so bloody annoying!! I bought it off Fierce PC about two weeks ago, I have insurance and warranty on it but the store closes on weekends so I need to phone them tomorrow 

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1 hour ago, okaysalami said:

Has it always been freezing or did it start just recently? And yeah, it's always shitty getting defect products, but I think contacting them when you can is the safest bet.

Maybe about two days after I set it up it started freezing, it just froze on me there again, I’m gonna ring them in the morning and see what they say

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So I believe I have fixed the freezing, my mates uncle told me to switch off the antivirus and it hasn’t froze since

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