Computer crashes with 3 monitors

[zakilhussein89]

Hi guys, new member of the forum here. I just wanted to get some help as I can't seem to crack whats wrong. The issue I am encountering is the computer crashing during games within 30s to a min of running a game, regardless of what game it was. There will be a sudden loss of signal to the monitors but the fans still spin and the system appears to be on. 

 

This only started happening after I added a 3rd monitor to my system. I only run the game on 1 monitor and not on an Eyefinity setup. Outside of games the system runs fine on all 3 monitors without any crashes, even when playing a 4K video on Youtube or VLC. If I unplug one of the monitors, regardless of which one, the system runs fine in-game again. Some troubleshooting I have done to no avail:

 

1) Replaced the 3rd monitor with another just in case it was a faulty monitor

2) Replaced the DP to HDMI cable with a more expensive brand name one

3) Abandoning DP entirely and running 1 monitor on HDMI and the other 2 on DVI to HDMI cables

4) Using AMD support's advice and doing a clean uninstall of AMD drivers with DDU and installing the latest drivers again 

5) Replaced the thermal paste on my GPU as well as CPU although there was not change in running temperatures on the new setup

6) Running games at low settings, although prior to this the same games were running fine on high or ultra

 

I am considering replacing my graphics card at this point thinking it might be the problem but before I do I just wanted to ask you guys for an opinion.

 

Here are my system specs :

AMD FX 8350 not overclocked

AMD R9 290 4GB reference cooler 

Gigabyte 970A-DS3P motherboard running bios version 2.7 

2 x Kingston 1600MHx 8GB DDR 3 RAM

1TB Verbatim SSD

4TB Seagate 3.5inch 7200RPM HDD 

750W EVGA SuperNOVA 750 B1, 80+ Bronze PSU

3 x Dell S2340L 23inch 1080p monitor (1 on HDMI, 1 on DP to HDMI cable, 1 on a DVI to HDMI cable)

 

Thank you very much!

 

 

 

[jaslion]

What's your psu and can you monitor your systems temps when doing this setup?

[zakilhussein89]

Thanks Jaslion, I have edited my specs to include the PSU (which is an EVGA 750W 80+ bronze), apologies for the exclusion earlier. CPU temps during gaming are around 50+C GPU runs to 92-93C, but that was also how hot it normally gets when it was working before

[Haro]

20 minutes ago, zakilhussein89 said:

Thanks Jaslion, I have edited my specs to include the PSU (which is an EVGA 750W 80+ bronze), apologies for the exclusion earlier. CPU temps during gaming are around 50+C GPU runs to 92-93C, but that was also how hot it normally gets when it was working before

Does the problem still occure when the 3rd monitor is unplugged and do you have automatic driver installer on ?

[narrdarr]

Your not the first person to have this problem. gaming on all 3 will probably be unstable. But I'll let you decide after its working.

 

Your using a dvi to hdmi connector.

Do you know what kind?

 

[zakilhussein89]

24 minutes ago, TofuHaroto said:

Does the problem still occure when the 3rd monitor is unplugged and do you have automatic driver installer on ?

No it doesn't occur when I unplug one monitor. But doesn't have to be my new one. Any one of the monitors unplugged returns the system back to normal. When uninstalled the driver I left automatic driver installer off

[zakilhussein89]

2 minutes ago, narrdarr said:

Your not the first person to have this problem. gaming on all 3 will probably be unstable. But I'll let you decide after its working.

 

Your using a dvi to hdmi connector.

Do you know what kind?

 

Thanks for your reply. I actually only use one monitor to game. I'm using the triple monitor setup for productivity mostly.

I'm using the Amazon Basics DVI to HDMI cable

[narrdarr]

Is it dvi a , dvi d single link, dvi d dual link, dvi I , ect?

 

If you are not sure you can post a pic of the connecting.

[zakilhussein89]

16 minutes ago, narrdarr said:

Is it dvi a , dvi d single link, dvi d dual link, dvi I , ect?

 

If you are not sure you can post a pic of the connecting.

It's this one

 

https://www.amazon.sg/dp/B014I8UQJY/ref=cm_sw_r_other_apa_i_tY6XEbSC3MJH1v

 

Although I've been using this same cable for years without a problem

[narrdarr]

It's a dvi d dual link which is fine. 

In safe mode with all monitors connected do any of them turn on?

[zakilhussein89]

16 minutes ago, narrdarr said:

It's a dvi d dual link which is fine. 

In safe mode with all monitors connected do any of them turn on?

Yeah they all turn on fine in safe mode. They also work as per normal when I'm doing anything else other than gaming

[narrdarr]

When you did ddu. Did you do it in safe mode and disable windows from installing drive upon reboot?

[zakilhussein89]

25 minutes ago, narrdarr said:

When you did ddu. Did you do it in safe mode and disable windows from installing drive upon reboot?

Yes I did

[narrdarr]

The only other thing I can think of besides your GPU being the problem would be your psu.

[Haro]

1 minute ago, narrdarr said:

The only other thing I can think of besides your GPU being the problem would be your psu.

It's not the PSU 

[zakilhussein89]

Hi guys, thanks for all your help. I just went on a whim and replaced my graphics card. Got a really good deal got a Vega 64 for $250 USD with 2 years of warranty left so went with that! And it solved the problem!