New build windows installed but frequent crashes

[wombat84]

I put together a new PC yesterday, and at first everything seemed fine. The BIOS loaded and the windows instillation went smoothly and I started doing updates. Everything went fine for probably 90 minutes: windows did its updates; I updated the motherboard bios to the latest version (7B87v1B); and I installed the drivers for the GPU without any issues. The CPU fan seemed to be cycling up and down a bit, but nothing to crazy, and CPU temperatures were in the 40-50 degrees celsius range.

After I installed the recommended sound divers (but before rebooting for them) the system froze, the screen went black and the system crashed. The peripherals still had power, after a bit of spooling up and down the CPU and case fans ran at a low, stable rate, and the motherboard had an error light on for the GPU. After turning off the system and booting it up again, it seemed to cycle through the boot process once or twice before going back to the login screen, but then crashed again.

I have tried to boot it again a few times, and it fails at various points. Sometimes it will work for 5-10 minutes before freezing, sometimes it only makes the login screen, and sometimes it fails in boot up. It always fails in the same manner. How ling until it crashes seems related to how long since I last turned it on. It has also crashed in the windows boot up troubleshooting screen, but seems fine in the bios program.

I have checked the motherboard and power connections, and have taken them all out and reinserted them a couple times now. The only issue there was the reset switch may have been loose on its pins, but fixing that has not improved anything. I have also done a Windows reset. Nothing crashed when the reset ran, and it stayed running long enough for a few Windows updates to run, but the issue happened again after about 20 minutes, before I even tried any driver updates.

Any help you can offer would be greatly appreciated!

System specs:

MSI B450m Gaming Plus motherboard

AMD 3600X

RX 5600 XT graphics card

2x8 gb Corsair Vengeance LPX 3200 ram

500gb WD Blue SN550 NVE SSD

EVGA BQ 600w power supply.

[LIGISTX]

3 minutes ago, wombat84 said:

I put together a new PC yesterday, and at first everything seemed fine. The BIOS loaded and the windows instillation went smoothly and I started doing updates. Everything went fine for probably 90 minutes: windows did its updates; I updated the motherboard bios to the latest version (7B87v1B); and I installed the drivers for the GPU without any issues. The CPU fan seemed to be cycling up and down a bit, but nothing to crazy, and CPU temperatures were in the 40-50 degrees celsius range.

After I installed the recommended sound divers (but before rebooting for them) the system froze, the screen went black and the system crashed. The peripherals still had power, after a bit of spooling up and down the CPU and case fans ran at a low, stable rate, and the motherboard had an error light on for the GPU. After turning off the system and booting it up again, it seemed to cycle through the boot process once or twice before going back to the login screen, but then crashed again.

I have tried to boot it again a few times, and it fails at various points. Sometimes it will work for 5-10 minutes before freezing, sometimes it only makes the login screen, and sometimes it fails in boot up. It always fails in the same manner. How ling until it crashes seems related to how long since I last turned it on. It has also crashed in the windows boot up troubleshooting screen, but seems fine in the bios program.

I have checked the motherboard and power connections, and have taken them all out and reinserted them a couple times now. The only issue there was the reset switch may have been loose on its pins, but fixing that has not improved anything. I have also done a Windows reset. Nothing crashed when the reset ran, and it stayed running long enough for a few Windows updates to run, but the issue happened again after about 20 minutes, before I even tried any driver updates.

Any help you can offer would be greatly appreciated!

System specs:

MSI B450m Gaming Plus motherboard

AMD 3600X

RX 5600 XT graphics card

2x8 gb Corsair Vengeance LPX 3200 ram

500gb WD Blue SN550 NVE SSD

EVGA BQ 600w power supply.

If it happened when you were installing the sound driver, I would assume it related to a driver issue...

 

You can try and boot into safe mode and remove that driver. What are the "recommended sound drivers" your talking about here? I would let Windows find all the drivers via windows update, and not use any of the software that comes on the motherboard CD or via the mobo website. Just let windows handle all of it as Win 10 actually does a decent job.

[wombat84]

Yes, it was what the motherboard website recommended.

 

When I reset Windows, does it not remove the drivers?

[wombat84]

39 minutes ago, LIGISTX said:

If it happened when you were installing the sound driver, I would assume it related to a driver issue...

 

You can try and boot into safe mode and remove that driver. What are the "recommended sound drivers" your talking about here? I would let Windows find all the drivers via windows update, and not use any of the software that comes on the motherboard CD or via the mobo website. Just let windows handle all of it as Win 10 actually does a decent job.

I tried this, and it ran for maybe 20 minutes, then crashed again.