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RAM recognized in BIOS but Windows won't boot

segusantos
By segusantos
in Troubleshooting
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I have an Asus Vivobook 15 f512da-wh31, which comes with 128gb ssd m.2 SATA storage, 4gb RAM (soldered) and a ryzen 3 3200u. I wanted to have 8gb of RAM, so I bought a 4gb RAM stick from Kingston (model: KVR24S17S6/4). Before installing it, I updated the BIOS. However, after having installed the module, Windows 10 Home Edition wouldn't boot but when I entered the BIOS all 8gb of RAM where there, recognized. Then, I tried booting Ubuntu from USB and everything went normal. I also tried disabling secure boot, but Windows didn't boot either. To clarify, the laptop works normally when I use it without the new 4gb RAM module. Do you have an idea of what can be causing this problem? Thanks in advance.

 

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Posted

I have no clue. Maybe try re-installing windows from bootable media?

(and although I highly doubt it, make sure it's not 32-bit windows)

QUOTE/TAG ME WHEN REPLYING

Spend As Much Time Writing Your Question As You Want Me To Spend Responding To It.

If I'm wrong, please point it out. I'm always learning & I won't bite.

 

Desktop:

Delidded Core i7 4770K - GTX 1070 ROG Strix - 16GB DDR3 - Lots of RGB lights I never change

Laptop:

HP Spectre X360 - i7 8560U - MX150 - 2TB SSD - 16GB DDR4

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