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Voltage limit Laptop crashes and restarts when playing games.

SuddenLee
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Hi guys,

So i don't know what happened but my laptop has recently started to crash and restart when playing that give load to the GPU. Mainly games like Apex legends.

Things that I have tried so far to fix this issue.

Clean my laptop completely and put new  thermal paste on the required places.

Formatted everything on it and reinstalled windows from scratch

Gave the laptop to an authorized service center, which made things worse, Now my battery doesn't work, The functions are working but when i want to change certain functions like turn on keyboard light and such, Fn+F1 to F7 won't work. I'll attach a pic of the said buttons and their functions.

Yes i have used keyboard checker to see if all the buttons are working and they are.

 

Whenever I play Apex or any other game my FPS drops down to the 20s and everything lags, and eventually when there are too many things happening the whole game freezes a white screen comes up and my laptop crashes.

I have no idea why this happens and I've almost given up on fixing this.

 

Below I have shown the  readings from GPUz TechPowerup, the max load was 64 % and PrefCap Reason was showing Vrel = Voltage Relability and  occasionally it would change to Pwr.
  GPU Clock [MHz] 1822.5   ,        

 Memory Clock [MHz]  2003.4   ,            

   GPU Temperature [°C] 57.0   ,          

Memory Used [MB] 1626   ,       

 GPU Load [%]   64   ,  

  Memory Controller Load [%]     14   ,  

Video Engine Load [%]  0   ,  

Bus Interface Load [%]  1   ,

PerfCap Reason [] 16   , 

GPU Voltage [V] 1.0120   ,

CPU Temperature [°C] 66.0   

System Memory Used [MB] 6501 

 

Futhermore this is my specs,

Asus ROG GL502VS

Nvidia GTX 1070

i7-7700HQ

Windows 10 home 64bit

 

All drivers are updated and i'll also be updating my BIOS now.

 

Please help me out the isolation is a pain and now this is just adding fuel to the fire.

 

Do let me know if you need  more intel.

Thank you

 

====={{{{======{{{{======

QUICK UPDATE !

 

I'VE managed to get my hotkeys to work I deleted some drivers and reinstalled them and my keyboard is fine now. Blue tooth is back and so is my wifi.

 

The only problem I have now is low frames for the games that I play.

 

I've used Heaven to benchmark  attaching that below.

 

Can't update BIOS battery is dead although I don't see any physical damage to the battery.

 

 

IMG_20200414_190527.jpg

DxDiag.txt

IMG_20200415_172723.jpg

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Posted

Hello and welcome.

 

Maybe your power brick is going bad?

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Posted

Sounds like BIOS level issues - try updating it and see if that helps.

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3 minutes ago, 5x5 said:

Sounds like BIOS level issues - try updating it and see if that helps.

yeah I'm going to update it now

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5 minutes ago, nick name said:

Hello and welcome.

 

Maybe your power brick is going bad?

How can i be sure ? How to check this ?

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5 minutes ago, SuddenLee said:

 

 

How can i be sure ? How to check this ?

Unfortunately, I don't know.  

 

What happens when you game without the laptop plugged in?

AMD Ryzen 5800X|  Fractal Design S36 360 AIO w/6 Corsair SP120L fans  |  Asus Crosshair VII WiFi X470  |  G.SKILL TridentZ 4400CL19 2x8GB @ 3800MHz 14-14-14-14-30  |  EVGA 3080 FTW3 Hybrid  |  Samsung 970 EVO M.2 NVMe 500GB - Boot Drive  |  Samsung 850 EVO SSD 1TB - Game Drive  |  Seagate 1TB HDD - Media Drive  |  EVGA 650 G3 PSU | Thermaltake Core P3 Case 

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34 minutes ago, nick name said:

Unfortunately, I don't know.  

 

What happens when you game without the laptop plugged in?

The laptop wont turn on without being plugged in the battery is dead

 

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56 minutes ago, SuddenLee said:

 

 

How can i be sure ? How to check this ?

I doubt it's the power brink since you'd be having CPU throttling as well and many other issues.
You should really try and get in touch with the official Asus service centre

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47 minutes ago, 5x5 said:

I doubt it's the power brink since you'd be having CPU throttling as well and many other issues.
You should really try and get in touch with the official Asus service centre

Yeah they fucked up my laptop bad they didn't even know how to apply  thermal paste. Yes its super bad here so I'm not giving it back to them

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39 minutes ago, SuddenLee said:

Yeah they fucked up my laptop bad they didn't even know how to apply  thermal paste. Yes its super bad here so I'm not giving it back to them

Contact Asus global

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Test memory.

Remove one play game, then the other sticks. If possible.

Sometimes reseating the strips several times to clean contacts works.

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17 hours ago, Nunya_ said:

Test memory.

Remove one play game, then the other sticks. If possible.

Sometimes reseating the strips several times to clean contacts works.

i did this didn't make a difference

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18 hours ago, 5x5 said:

Contact Asus global

They can't help right now

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20 hours ago, 5x5 said:

Sounds like BIOS level issues - try updating it and see if that helps.

Can't update my BIOS as my battery is dead and for the update to work I need to have atleast 20 percent charge

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27 minutes ago, SuddenLee said:

Can't update my BIOS as my battery is dead and for the update to work I need to have atleast 20 percent charge

Are you sure the battery is plugged in? Could just be unplugged

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1 hour ago, 5x5 said:

Are you sure the battery is plugged in? Could just be unplugged

Yeah it's plugged in I completely removed it and checked the connector. All seems fine there 

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