Need some help quick!

[kss306]

Sooo I had my pc for like 2 years and it worked great. But yesterday I dropped it down a staircase ( my dog stepped in front of my feet ). I quickly tried to revive it and it worked. I watched some YouTube and than when I booted up a game the pc just turned itself off after like 10 minutes of gaming. Is it the Mainboards fault or the cpu or ram? In the drop the cpu couldn't get damaged and I stress tested the ram but do Mainboards behave like that?

 

The video shows the superposition bnenchmark at 8k and prime 95. both cpu, ram and gpu work to 100% workload without crashing

https://youtu.be/XozeqroziMQ

 

I played Boneworks or BlackMesa for 10 minutes and it always crashes but my pc isn't even close to 100% workload at these games. Normal browsing and discord usage don't crash the system...

 

plz help ty

[Fasauceome]

Check PCIe slots, those are easily damaged. Ram slots as well. Take the whole thing apart and put it back together.

 

I don't really see how we can help, you dropped your PC down the stairs.

[boggy77]

try to reseat ram, check all the cables are connected etc.

[kss306]

1 minute ago, Fasauceome said:

Check PCIe slots, those are easily damaged. Ram slots as well. Take the whole thing apart and put it back together.

 

I don't really see how we can help, you dropped your PC down the stairs.

I know help is a bit late for my machine but I want to know what I have to order. New Mainboard, memory or something else

[piratemonkey]

4 minutes ago, kss306 said:

Sooo I had my pc for like 2 years and it worked great. But yesterday I dropped it down a staircase ( my dog stepped in front of my feet ). I quickly tried to revive it and it worked. I watched some YouTube and than when I booted up a game the pc just turned itself off after like 10 minutes of gaming. Is it the Mainboards fault or the cpu or ram? In the drop the cpu couldn't get damaged and I stress tested the ram but do Mainboards behave like that?

 

The video shows the superposition bnenchmark at 8k and prime 95. both cpu, ram and gpu work to 100% workload without crashing

https://youtu.be/XozeqroziMQ

 

I played Boneworks or BlackMesa for 10 minutes and it always crashes but my pc isn't even close to 100% workload at these games. Normal browsing and discord usage don't crash the system...

 

plz help ty

Check physical slots. Move the GPU to another slot and see if that helps.  Also move Ram around. It could be possible the cpu cooler got loose, so I would remount and put new thermal paste on. I would also verify the game files on Steam to remove variables. You can DM me if you need help doing those things. At this point I can't tell you that it broken out not

[kss306]

3 minutes ago, Fasauceome said:

Check PCIe slots, those are easily damaged. Ram slots as well. Take the whole thing apart and put it back together.

 

I don't really see how we can help, you dropped your PC down the stairs.

And I rebuild the whole thing 2 times bc my case was broken af after the fall. The little clip that holds the gpu tight broke off too

[Fasauceome]

2 minutes ago, kss306 said:

I know help is a bit late for my machine but I want to know what I have to order. New Mainboard, memory or something else

Gonna guess that the motherboard is what failed, but without testing you can't know for sure. Got a friend's PC you could pop your PSU and GPU into for evaluation?

[kss306]

1 minute ago, piratemonkey said:

Check physical slots. Move the GPU to another slot and see if that helps.  Also move Ram around. It could be possible the cpu cooler got loose, so I would remount and put new thermal paste on. I would also verify the game files on Steam to remove variables. You can DM me if you need help doing those things. At this point I can't tell you that it broken out not

Thanks for the reply. I needed to switch cases bc the case was broken after the fall. The Mainboard was a mini itx so switching slots isn't an option. I want to know if it's the Mainboards fault for this mis behavior bc I can run stress tests just fine but games not. I reinstalled every game bc my hdd broke on the way down too

[piratemonkey]

3 minutes ago, kss306 said:

And I rebuild the whole thing 2 times bc my case was broken af after the fall. The little clip that holds the gpu tight broke off too

When it restarts, is it a bsod? Or does it just turn off?

[Tristerin]

There could be a great many of things wrong with this machine.  I would start with monitoring everything with Logs (HWMonitor for example) so that when the crash occurs I can check the logs to see what was happening at that time.  Compare logs with stress tests (that don't fail per your explanation) to when you game and a crash occurs.

[kss306]

2 minutes ago, Fasauceome said:

Gonna guess that the motherboard is what failed, but without testing you can't know for sure. Got a friend's PC you could pop your PSU and GPU into for evaluation?

My brother has a similar system in performance and it would fit my Mainboard too but my gpu won't fit bc he has one of those cases that you could but in ur bag and I have the founders edition 1070ti soo that's a no for the gpu. But the if he will let me borrow his PC is the question. And going to a friend is forbidden I'm Germany bc of the stupid virus

[kss306]

2 minutes ago, piratemonkey said:

When it restarts, is it a bsod? Or does it just turn off?

Just off. And I have to unplug the psu, count to 5 and plug it back in. Than it can boot up again

[kss306]

3 minutes ago, Tristerin said:

There could be a great many of things wrong with this machine.  I would start with monitoring everything with Logs (HWMonitor for example) so that when the crash occurs I can check the logs to see what was happening at that time.  Compare logs with stress tests (that don't fail per your explanation) to when you game and a crash occurs.

Ok I will try that

[kss306]

9 minutes ago, Tristerin said:

There could be a great many of things wrong with this machine.  I would start with monitoring everything with Logs (HWMonitor for example) so that when the crash occurs I can check the logs to see what was happening at that time.  Compare logs with stress tests (that don't fail per your explanation) to when you game and a crash occurs.

But does hwmonitor logs data if the pc just powers off instantly? How to save the data bc that is what is always happening

[Tristerin]

2 minutes ago, kss306 said:

But does hwmonitor logs data if the pc just powers off instantly? How to save the data bc that is what is always happening

As far as I understand it, its a persistent log.  I personally (and I mean this with no offense) have never had to use it due to being inclined to figure it out (whatever the issue is) a ton more easily when I have the PC in front of me.

[kss306]

1 minute ago, Tristerin said:

As far as I understand it, its a persistent log.  I personally (and I mean this with no offense) have never had to use it due to being inclined to figure it out (whatever the issue is) a ton more easily when I have the PC in front of me.

I hope it's a persistent log bc the ui only gives me an option to save manually and not to turn on autosave for example

[Tristerin]

3 minutes ago, kss306 said:

I hope it's a persistent log bc the ui only gives me an option to save manually and not to turn on autosave for example

Just read into it, seems its not persistent.  Maybe try HWInfo, it may have autosaving features (again sorry I have never had to do this with my own rigs)

[kss306]

23 minutes ago, Tristerin said:

Just read into it, seems its not persistent.  Maybe try HWInfo, it may have autosaving features (again sorry I have never had to do this with my own rigs)

In HWinfo you can bind logging to a hotkey. But you have to press it manually. Maybe I can use a program that presses that hotkey every 10 seconds or so

[Tristerin]

1 minute ago, kss306 said:

In HWinfo you can bind logging to a hotkey. But you have to press it manually. Maybe I can use a program that presses that hotkey every 10 seconds or so

Don't know if I asked this - what does Windows Event Viewer say caused the crash?

[kss306]

6 minutes ago, Tristerin said:

Don't know if I asked this - what does Windows Event Viewer say caused the crash?

I searched the event viewer but I don't know where windows logged the crash

[papajo]

1) check thermals maybe the cpu cooler got slightly off (check all thermals GPU CPU etc and while under load not idle) if thermals are ok then

 

2) run perfmon (windows key + R on the windows that pops up type in perfmon and hit enter) on the tree like structure on the left go to data collection sets > system and right click on the two diagnostics and run them (first wait for one to finish then start the second) if everything is green then hit windows key + R and type in perfmon /report and hit enter if everything is green then

 

3)Download crystal disk info to check on your the health of your hard drives https://crystalmark.info/en/software/crystaldiskinfo/ if everything is ok then

 

4) download memtest https://www.techpowerup.com/memtest64/ to check on the health of your RAM if everything is ok

5)  download https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html (for intel) or if you have amd (also works for intel) try stressing it with prime 95 if everything is ok then

 

6) press windows key + r and enter dxdiag.exe and press enter and and browse the tabs if everything is ok then

 

7) right click on your computer >click on properties> on the left click on device manager  do you see any red icons or yellow ones? if not then

 

8 ) download occt https://www.ocbase.com/ if everything is OK then

 

9 ) download furmark https://geeks3d.com/furmark/ and unigine heaven https://benchmark.unigine.com/heaven run them at the same time both not timing wise but let them both run then run the stress test several times (also notice performance and temps ) then download intel burn test

 

(https://www.techpowerup.com/download/intelburntest/) works for AMD as well choose very high (or if you cant chose the next highest setting if everything is ok then

 

10) run all the windows troubleshooters like this https://support.microsoft.com/en-us/help/4028430/windows-10-use-a-fix-it-tool if everything is ok then post again here and ill think of something

[papajo]

Forgot to mention a good freeware tool for monitoring thermals(and many other things) is HWinfo https://www.hwinfo.com/download/ 

But occt (link in my post above) is simpler and more user friendly 

[Stockholmes]

Yeah it's probably the motherboard. More likely other components got damaged too. Just as others have already said, you should try your components in another machine. Weird that you can run benchmarks without issues but not games. A load is a load, right? Apparently not.

[kss306]

1 hour ago, papajo said:

1) check thermals maybe the cpu cooler got slightly off (check all thermals GPU CPU etc and while under load not idle) if thermals are ok then

 

2) run perfmon (windows key + R on the windows that pops up type in perfmon and hit enter) on the tree like structure on the left go to data collection sets > system and right click on the two diagnostics and run them (first wait for one to finish then start the second) if everything is green then hit windows key + R and type in perfmon /report and hit enter if everything is green then

 

3)Download crystal disk info to check on your the health of your hard drives https://crystalmark.info/en/software/crystaldiskinfo/ if everything is ok then

 

4) download memtest https://www.techpowerup.com/memtest64/ to check on the health of your RAM if everything is ok

5)  download https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html (for intel) or if you have amd (also works for intel) try stressing it with prime 95 if everything is ok then

 

6) press windows key + r and enter dxdiag.exe and press enter and and browse the tabs if everything is ok then

 

7) right click on your computer >click on properties> on the left click on device manager  do you see any red icons or yellow ones? if not then

 

8 ) download occt https://www.ocbase.com/ if everything is OK then

 

9 ) download furmark https://geeks3d.com/furmark/ and unigine heaven https://benchmark.unigine.com/heaven run them at the same time both not timing wise but let them both run then run the stress test several times (also notice performance and temps ) then download intel burn test

 

(https://www.techpowerup.com/download/intelburntest/) works for AMD as well choose very high (or if you cant chose the next highest setting if everything is ok then

 

10) run all the windows troubleshooters like this https://support.microsoft.com/en-us/help/4028430/windows-10-use-a-fix-it-tool if everything is ok then post again here and ill think of something

did all the steps and got no error. i bought a new mainboard bc i think that is the broken part 

[papajo]

So during all that nothing shut down or froze or anything? also no high temps? 

 

Then what you have to do is just check that all the PSU cables are in place and not slightly off or something. 

 

If everything seems fine then it could be just coincidental that your PC turned off just use it for a couple of days more to avoid the extra expense.