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Intel i5-9400F problems

Isaac Nerdin
By Isaac Nerdin
in Troubleshooting
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Before I start

 

Specs:

MSI MPG Z390 Gaming Edge AC

Intel i5-9400F

GTX 1060 3GB, Single fan

8x2 8GB T-Force RAM

Hitachi 750GB HDD

WD Blue 3D NAND SATA SSD M.2 250GB

EVGA 750GQ PSU

 

Anyways, I built my computer (first time ever building one so I wouldn’t be surprised if I got something wrong) and it turns on and my RGB fans are up and spinning but my USB ports and HDMI out on my graphics card is not working. I can’t exactly plug it into the motherboard because the i5-9400F doesn’t have an onboard GPU or graphics. 

 

Anybody have any idea as of what I should do?

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https://linustechtips.com/topic/1161312-intel-i5-9400f-problems/
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What does the debug LED say? It's right above the ATX 24pin

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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22 hours ago, Srijan Verma said:

GPU Power connected? GPU fan working? The case USB or the MOBO USB not working?

Yes, GPU power is connected. Yes, GPU fan is working. The case USB, MOBO USB and HDMI/ Display Port on the graphics card isn’t working either.

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1 hour ago, Isaac Nerdin said:

Wait, that’s the CPU debug light. Did I screw up my CPU?

Could be, did you plug in the CPU power connector?

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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11 minutes ago, The_Geek said:

14-487-263-13.jpg

THE GPU has to have power connected to it...

Have you done that?

Plus... There are NO USB Ports on the GPU.. What do you mean by : "but my USB ports and HDMI out on my graphics card is not working"?

Yes, I have connected the power to the GPU. I didn’t clarify with the USB’s. I was meaning my front panel USB’s and my Motherboard USB’s. I know that there’s no USB’s on a GPU. 

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5 hours ago, Isaac Nerdin said:

Should I remove my CPU cooler and look? Take it out of the socket, inspect it then put it back in place?

sure, check the pins.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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2 hours ago, Isaac Nerdin said:

I took a look at the pins finally and there are some bent ones. Is there any way to fix this? Could I delicately use tweezers to fix them?

They are all bent in some way, you mean some in odd directions?

 

Could fix this with tweezers, but just fixing one pin can be tiring if you have shaky hands and it also stresses your eyes

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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4 hours ago, The_Geek said:

There is a video by Linus for fixing the bent pins... watch that, BUT I dont think Intel has pins that can bend.... can you post a pic of the bent pins?

I’m sorry, I should’ve clarified. It looks like some of the motherboard pins in the socket are bent but it’s hard to tell. 

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2 hours ago, Jurrunio said:

They are all bent in some way, you mean some in odd directions?

 

Could fix this with tweezers, but just fixing one pin can be tiring if you have shaky hands and it also stresses your eyes

They are some in odd directions. I’ll try to take a picture and send it.

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2 hours ago, The_Geek said:

You can straighten them out, but I would suggest that you RMA the MB and get a replacement.... When you are fixing ghr pins, they could break, or be straight but not have fill contact... So the best would be to get a replacement.

I didn’t but it directly from a site or place. I bought it off of a guy on Facebook Marketplace so I don’t think I could RMA it.

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21 minutes ago, Isaac Nerdin said:

I didn’t but it directly from a site or place. I bought it off of a guy on Facebook Marketplace so I don’t think I could RMA it.

That's probably why he sold you this...

How much did you pay for it?

Try to reach out back to him... if you can.

Did your rig ever run?

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4 minutes ago, The_Geek said:

That's probably why he sold you this...

How much did you pay for it?

Try to reach out back to him... if you can.

Did your rig ever run?

The CPU cover is was still on when I bought it. This is my first time building a PC so I probably tightened the CPU cooler too much or something. I paid $80 for it. The rig ran but it never had any video anything like that. The fans ran and everything but not the peripherals. I’ll try to reach out to him. I only bought it because it was being sold for around half the value and I thought I could get a better deal.

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Ok...

One of the lessons learnt is never to buy PC components from unknown sources...

Since you cannot return this, can you buy a CPU compatible MB just for testing? You should be able to return it back.

Did you buy all your components from sources like this?

If you can get another MB, we need to test if these pins are even bad, or it could be another component, we can only find out after testing.

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3 minutes ago, The_Geek said:

Ok...

One of the lessons learnt is never to buy PC components from unknown sources...

Since you cannot return this, can you buy a CPU compatible MB just for testing? You should be able to return it back.

Did you buy all your components from sources like this?

If you can get another MB, we need to test if these pins are even bad, or it could be another component, we can only find out after testing.

Yeah, I understand that now. That was the only thing I bought from sources like that. Everything else was from Amazon or Newegg. I’ll get a new MB eventually but I don’t have the spare money for it.

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