networking NEED HELP WITH NETWORK SITUATION

[RAEV3NN]

We recently had fibre installed in our house. The fibre provider, provided an ONT (model: EchoLife EG8141A5). I have a Netgear XR300 router. I connected the lan1 port from the ONT to the WAN port on the Netgear. The problem I’m having is that I’m running into double NAT and my speed is less than half. When I run a tracert 8.8.8.8, it hops through 2 private ip addresses. From my understanding the ONT is assigning a private ip to the Netgear and it’s using that address as the wan address. I’ve contacted my isp and they aren’t willing to set the ONT into bridge mode. I’ve tried putting the router in DMZ, but when I run a tracert it still hops through two private ip addresses and the speed is still less than half.

Any suggestions on what I could do?

[ckinfos]

Did you disable the dhcp server on one of them? you must do it on the "inner" router? Which one will be the main router?

also on the second "inner" one : Disable UPnP. on the "inner" router set as gateway the firsts IP address.

Some more info on design and ips will help us give you more guidance.

it is sure that your main and internet access must be from the OTN router. the other one should give the addresses and act as a DHCP.

The hop will always have 2 private IPs due to the fact of 2 routers infrastructure. you just need to deal with the slowness of other stuff like the DHCP

 

[Donut417]

42 minutes ago, RAEV3NN said:

We recently had fibre installed in our house. The fibre provider, provided an ONT (model: EchoLife EG8141A5). I have a Netgear XR300 router. I connected the lan1 port from the ONT to the WAN port on the Netgear. The problem I’m having is that I’m running into double NAT and my speed is less than half. When I run a tracert 8.8.8.8, it hops through 2 private ip addresses. From my understanding the ONT is assigning a private ip to the Netgear and it’s using that address as the wan address. I’ve contacted my isp and they aren’t willing to set the ONT into bridge mode. I’ve tried putting the router in DMZ, but when I run a tracert it still hops through two private ip addresses and the speed is still less than half.

Any suggestions on what I could do?

Run the second router as an AP. Or see if the Bridge mode is available on the ONT, you might need to call the ISP for that. 

[RAEV3NN]

1 hour ago, ckinfos said:

Did you disable the dhcp server on one of them? you must do it on the "inner" router? Which one will be the main router?

also on the second "inner" one : Disable UPnP. on the "inner" router set as gateway the firsts IP address.

Some more info on design and ips will help us give you more guidance.

it is sure that your main and internet access must be from the OTN router. the other one should give the addresses and act as a DHCP.

The hop will always have 2 private IPs due to the fact of 2 routers infrastructure. you just need to deal with the slowness of other stuff like the DHCP

 

I want to use the Netgear as the main router. I get the internet from the ONT. Disabled dhcp on the ONT 

[RAEV3NN]

50 minutes ago, Donut417 said:

Run the second router as an AP. Or see if the Bridge mode is available on the ONT, you might need to call the ISP for that. 

ISP say they can't do it. I want to use the second router (Netgear) as the main router not as an access point. The problem is the ONT is a modem/router combo. I want it to act like a modem and let the Netgear do the routing, dhcp, NAT, etc 

[Windows7ge]

It's important that you confirm with a new ISP that what you want to do is possible prior to agreeing to any of their services.

 

To the best of my knowledge you're SOL. If the ONT doesn't let you set bridged mode and if the ISP won't enable the feature for you the only other option I see is to get a different ISP or look into if they support 3rd party modem/routers. From there you may be able to configure bridged mode.

[RAEV3NN]

24 minutes ago, Windows7ge said:

It's important that you confirm with a new ISP that what you want to do is possible prior to agreeing to any of their services.

 

To the best of my knowledge you're SOL. If the ONT doesn't let you set bridged mode and if the ISP won't enable the feature for you the only other option I see is to get a different ISP or look into if they support 3rd party modem/routers. From there you may be able to configure bridged mode.

I'm pretty sure the ONT is capable of being bridged but the isp say they can't do it (I think they don't want to since it would require the ONT to be re-configured with bridge mode being the only option being changed). I would configure the wan myself but all options on the ONT has been disabled so I can't change anything on the ONT 

[Windows7ge]

13 minutes ago, RAEV3NN said:

I'm pretty sure the ONT is capable of being bridged but the isp say they can't do it (I think they don't want to since it would require the ONT to be re-configured with bridge mode being the only option being changed). I would configure the wan myself but all options on the ONT has been disabled so I can't change anything on the ONT 

If the settings are all disabled that means they don't want you touching them. Which means they want them left as is. Since they're saying no to doing it for you that means yes the hardware is capable but the service doesn't want you tinkering with it.

 

It may be possible to circumvent it with a Router level VPN service but that'd be an additional cost.

[Donut417]

1 hour ago, RAEV3NN said:

I want to use the Netgear as the main router. I get the internet from the ONT. Disabled dhcp on the ONT 

Seeing how that’s not possible. Use it as an AP, deal with double NAT or don’t use it at all. Those seem to be your options. 

[RAEV3NN]

4 hours ago, Windows7ge said:

If the settings are all disabled that means they don't want you touching them. Which means they want them left as is. Since they're saying no to doing it for you that means yes the hardware is capable but the service doesn't want you tinkering with it.

 

It may be possible to circumvent it with a Router level VPN service but that'd be an additional cost.

What do you think about dmz. Would that work for how I want my network set up 

[RAEV3NN]

4 hours ago, Donut417 said:

Seeing how that’s not possible. Use it as an AP, deal with double NAT or don’t use it at all. Those seem to be your options. 

That sucks. Thanks for the feedback 

[Windows7ge]

15 minutes ago, RAEV3NN said:

What do you think about dmz. Would that work for how I want my network set up 

I don't have knowledge on what DMZ is. I've never needed to touch it. It does appear to be re-occuring when it comes to home networking though so I aught to look it up.

[RAEV3NN]

2 hours ago, Windows7ge said:

I don't have knowledge on what DMZ is. I've never needed to touch it. It does appear to be re-occuring when it comes to home networking though so I aught to look it up.

If you do look it up, I don't mind hearing your feedback 

[Windows7ge]

2 hours ago, RAEV3NN said:

If you do look it up, I don't mind hearing your feedback 

So it basically creates a network segment with less security but the perk of higher exposure to the Internet. From a security perspective I wouldn't recommend this especially since that means you have to ensure you have bulletproof firewalls in place on the exposed clients something most people don't have the knowledge to setup.