Trouble with Sony Handycam

[Arcanyx]

Hi, so I recently purchased a Sony Handycam FDR-AX40 and it’s been a superb piece of hardware to capture my newborn son’s little moments.

 

We initially just used the internal memory for the first couple of days but when that ran out, we inserted a SD card to continue capturing videos. Today, weeks after we’ve started using it, my wife was browsing the videos via the camcorder and she realised the first few videos - the ones that were captured using the internal memory - were missing. No sign of them whatsoever, which caused some panic at our ends as there were some very important files there.

 

Checked the Sony manual and website as well as numerous forums, but nothing helped, so I’m hoping starting this new thread could shed some light on the problem and hopefully get us back our videos.

 

We’ve already backed up the files from the SD card to a computer, but we’re now looking for any recommendations on what tools we could try to recover the files from the internal memory, or any idea on what could have gone wrong to cause this issue.

 

Any help whatsoever would be very appreciated.

[badreg]

If you still have the SD card in the camera, then it's likely defaulting to that source for playback. You should be able to change the source somewhere in the menu, but just taking the card out of the camera will force it to play back from internal memory.

 

Alternatively, you should be able to plug the camera into a computer by USB, and the internal memory will show up as a mass storage device.

 

Additional info:

https://helpguide.sony.net/cam/1630/v1/en/contents/TP0000933309.html

[Arcanyx]

On 11/3/2019 at 2:37 PM, badreg said:

If you still have the SD card in the camera, then it's likely defaulting to that source for playback. You should be able to change the source somewhere in the menu, but just taking the card out of the camera will force it to play back from internal memory.

 

Alternatively, you should be able to plug the camera into a computer by USB, and the internal memory will show up as a mass storage device.

 

Additional info:

https://helpguide.sony.net/cam/1630/v1/en/contents/TP0000933309.html

You’re right - I was messing around a few minutes after writing this post and that was exactly what I did. The camera was defaulting to the memory card, but once I chose the internal memory within the camera menu I was able to both view the files and transfer them to my PC.

 

Thank you for the reply!