Can won't hit XMP speeds, stuck at 2400

[Gr0g]

Hello,

 

I built a new PC recently and have had a bad time trying to get my Ram running correctly.  I reset motherboard back to defaults, and if I set XMP i fail AIDA64 memory tests almost immediately.  I even RMA'ed my ram and have the same issue. 

 

Specs:

9700k

MSI z390 gaming edge

32gb ballistix 3200  ( https://www.newegg.com/ballistix-32gb-288-pin-ddr4-sdram/p/N82E16820164140?Item=N82E16820164140 )

 

I've tried upping voltages to 1.4 and 1.45 on DRAM, fiddled with SA and IO voltages, but it seems no matter what I do AIDA64 fails quickly.  The only thing I can think of is I've seen people saying ram can learn the timings wrong.  I don't know much about timings except the basics.  Here is my stock timings vs XMP

 

Any ideas?  I've been reading posts by @MageTank but I can't really tell if something is completely out of whack.

[Anghammarad]

Another thing could be a compatibility issue with that ram and the motherboard. 

 

a case of "does not compute together" 

 

Then, don't use Asrock tools for MSI Boards. Activate XMP in the bios.

[Gr0g]

1 minute ago, Anghammarad said:

Another thing could be a compatibility issue with that ram and the motherboard. 

 

a case of "does not compute together" 

 

Then, don't use Asrock tools for MSI Boards. Activate XMP in the bios.

The asrock tool is just to get a picture of the timings, it doesn't change them

[Anghammarad]

8 minutes ago, Gr0g said:

The asrock tool is just to get a picture of the timings, it doesn't change them

As from a quick glimpe on Crucial and MSIs Page I would say, that ram with this board... not a happy match... 

 

for short not compatible with each other.

[Gr0g]

Just now, Anghammarad said:

As from a quick glimpe on Crucial and MSIs Page I would say, that ram with this board... not a happy match... 

 

for short not compatible with each other.

Why do you say that?

[Anghammarad]

2 minutes ago, Gr0g said:

Why do you say that?

I searched the compatibility list at MSIs page for your board, and the ram isn't listed.

 

The Crucial compatibility checker wouldn't even let me picj the motherboard you got (it was in the drop down but not clickable, which could also be a problem on the website) 

 

Ram Specifications are 16-18-18 • Unbuffered • NON-ECC • DDR4-3200 • 1.35V 

 

In many years of hammering together machines, I can say from experience that some vendors stick to the specifications for DDR4, as long as they do, and the motherboard vendor didn't pull any tricks for the speeds "advertized" those should work. Then there are vendors, that try to step around the specifications of DDR4 to reach their speeds, and those modules may only work on boards that don't stick to the ddr4 specifications that hard to function. 

 

You can search for your ram in this list : 

 

https://de.msi.com/Motherboard/support/MPG-Z390-GAMING-EDGE-AC#support-mem-3

 

You also said, that you RMAd thoe modules and got replacements, getting 2 times broken modules is, well not that usual. So I would hint that those ram sticks just aren't made to work at their full potential with your board. 

[Gr0g]

I don't think the ram is broken, I think there is something else going on.  It should be compatible. 

 

EDIT:  Adding this here - If you go to the crucial site and put in my motherboard, my ram is listed as compatible.

[Gr0g]

Board: MSI z390 Gaming Edge AC
BIOS:  E7B17IMS.A50
VGA:   MSI 2060
PSU:  Thermaltake 850w toughpower https://www.amazon.com/gp/product/B01MQU6CWU/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1
CPU:  Intel® Core™ i7-9700K Processor
MEM: Ballistix Sport LT 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model BLS2K16G4D32AESE https://www.newegg.com/ballistix-32gb-288-pin-ddr4-sdram/p/N82E16820164140?Item=N82E16820164140
HDD/SSD: Crucial P1 nvme 1tb https://www.amazon.com/gp/product/B07J2Q4SWZ/ref=ppx_yo_dt_b_asin_title_o04_s01?ie=UTF8&psc=1
COOLER: Reeven Okeanos
Keyboard: Corsair k70
Mouse: Corsair m65 elite
OC:  None
OS: Windows 10 64bit Professional

[Gr0g]

If you go to the crucial site and put in my motherboard, my ram is listed as compatible.

[SpookyCitrus]

29 minutes ago, Gr0g said:

I don't think the ram is broken, I think there is something else going on.  It should be compatible. 

The ram you are trying to use isn't listed as a compatible match on the motherboards compatibility list, it is still DDR4 and should still work but since it was not tested to be compatible and not listed as such, it may have problems like not being overclockable or compatible with XMP. It's not a problem with your ram it's a problem with your ram being able to work correctly with  your motherboard. I would suggest getting a 32GB kit of ram that is tested and listed as compatible with your motherboard by the manufacturer. They have ram compatibility lists on the motherboards page on the manufacturer website.

[Gr0g]

You replied right as I edited that post, its listed as compatible via Crucial's website.

[SpookyCitrus]

1 minute ago, Gr0g said:

If you go to the crucial site and put in my motherboard, my ram is listed as compatible.

It is not listed as compatible on MSI's page and when you look up the exact model number of your ram and then select the Z390 Gaming Edge AC as the mobo you  want to use on crucials site it also says they are not compatible....

[Gr0g]

If I enter my exact motherboard on crucials site the memory comes up as compatible. 

[SpookyCitrus]

1 minute ago, Gr0g said:

You replied right as I edited that post, its listed as compatible via Crucial's website.

I just checked and it is not... it is not listed as compatible on either site when you search or check by actual product numbers.

[Tristerin]

Are you up to date on your motherboards BIOS?

[Gr0g]

3 minutes ago, SpookyCitrus said:

I just checked and it is not... it is not listed as compatible on either site when you search or check by actual product numbers.

Please stop responding.  That is not cruicials site, you are just trolling.

[Gr0g]

2 minutes ago, Tristerin said:

Are you up to date on your motherboards BIOS?

Yup, A.50 just came out and I updated today and tried it, still same thing.  Speeds above 2400 fail instantly.  I really feel like my timings are just completely off somewhere.

[SpookyCitrus]

2 minutes ago, Gr0g said:

Please stop responding.  That is not cruicials site, you are just trolling.

Excuse me? I've been in computer repair for almost 9 years, I most definitely am not trolling, ask anyone on this site. Go to crucial.com type in your model number in the search bar then open the page for your ram and check compatibility for your board...

[Tristerin]

1 minute ago, Gr0g said:

Yup, A.50 just came out and I updated today and tried it, still same thing.  Speeds above 2400 fail instantly.  I really feel like my timings are just completely off somewhere.

Loosen up timings to 20's @ 3200mhz and see if it will post then tighten timings as you go if it will post.  I have been lucky across the 3 kits I own to always hit the xmp.

[SpookyCitrus]

@Gr0g This is crucial's page for your exact ram kit... https://www.crucial.com/Product2_10151_10151_3230003_-1____

Search your motherboard in the compatibility checker on here and you will get exactly the same thing I screenshot and posted here. I know it sucks but this stuff happens.

[Gr0g]

2 minutes ago, Tristerin said:

Loosen up timings to 20's @ 3200mhz and see if it will post then tighten timings as you go if it will post.  I have been lucky across the 3 kits I own to always hit the xmp.

I've been backing off the primary timings but no luck so far, it would be nice if someone has the same set, I feel like the system is training the teritary timings incorrectly.

[SpookyCitrus]

13 minutes ago, Gr0g said:

Please stop responding.  That is not cruicials site, you are just trolling.

Those are two separate screenshots by the way, the top one is your ram model number in the ram compatibility chart for your motherboard on MSI's page for it and the second one on the bottom is the result from the compatibility checker on Crucial's page for your exact ram kit after checking your mobo, I'm just trying to help. No trolling here, I wouldn't have a good reputation or still be allowed on here if I was trolling.

[Gr0g]

When I filtered by motherboard and hit show more all of the sport LT kits were listed.  Why wouldn't it be compatible?  There is no reason it shouldn't work, I'm not interested in going back and forth about the website.  I'm interested in the technical and fixing this.  I ran memtest and it passes at 2400 but not @XMP 3200 speeds.  Previous threads for the sale of this ram was full of people saying they overclock to 3600.

[Gr0g]

One other thing I've noted, in troubleshooting I've tried raising both CPU SA and IO to 1.2 but HWMonitor shows as just under 1v and .9v respectively.  I'm not sure if this just a display error since in BIOS they show correct as what I set them too.  I've been able to OC this system to 5.1 @ 1.31v stable as long as I leave ram at 2400.

[-rascal-]

1 hour ago, Gr0g said:

One other thing I've noted, in troubleshooting I've tried raising both CPU SA and IO to 1.2 but HWMonitor shows as just under 1v and .9v respectively.  I'm not sure if this just a display error since in BIOS they show correct as what I set them too.  I've been able to OC this system to 5.1 @ 1.31v stable as long as I leave ram at 2400.

 

Have you been trying to run DDR4-3200 XMP while your CPU is overclocked to 5.1 GHz??

 

Run the CPU at *STOCK* settings, and see if XMP still works.