NLE programs crash/ freeze when relinking files

[natebayless]

So we've had a major problem with one of the computers in our office where it frequently but not always will crash when we try to relink clips in different NLEs. Primarily this has happened with Premiere Pro but it does also happen in Resolve. Basically, as you try to open a project from our server that was previously opened on a different computer and your asked to relink clips, with Premiere it will either freeze up right as you click "Locate", or it will get through all the relinking and crash as soon as it tries to actually open the project. In Resolve it seems to just crash after importing an XML when it asks you to search for the missing files. We've noticed in the task manager that when Premiere Pro freezes up one logical processor will max out at full utilization for a little while, then it will switch to a different logical processor maxed out, and kind of bounce around between processors but nothing will ever unfreeze. Usually though, after going through this a few times eventually everything will work out fine and we'll be able to relink files and get back to work, but it's a crap shoot on how long it may take to open the project.

 

Here's the system info:

 

OS Name    Microsoft Windows 10 Pro
Version    10.0.17763 Build 17763
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    MS-TITANIC
System Manufacturer    Dell Inc.
System Model    Precision Tower 7910
System Type    x64-based PC
System SKU    0619
Processor    Intel(R) Xeon(R) CPU E5-2687W v4 @ 3.00GHz, 3001 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date    Dell Inc. A30, 3/27/2019
SMBIOS Version    2.8
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Dell Inc.
BaseBoard Product    0NK5PH
BaseBoard Version    A00
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "10.0.17763.529"
User Name    MS-TITANIC\Dell Monster
Time Zone    Pacific Daylight Time
Installed Physical Memory (RAM)    128 GB
Total Physical Memory    128 GB
Available Physical Memory    116 GB
Total Virtual Memory    147 GB
Available Virtual Memory    129 GB
Page File Space    19.0 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

EVGA GeForce GTX 1080 Ti SC

1300W power supply

 

Also, the server we're connecting to is a an SNS Evo. I've made sure that everything I can think of is updated, including the bios and the network drivers. Premiere Pro and Resolve are both fully updated.

 

We're pretty much out of ideas after like a year of dealing with this and think that there may be some weird issue with the motherboard so we're looking at buying a new mobo and trying things then. Any suggestions would be appreciated! Thanks!