So my pc is acting up once again

[TMobile]

Hi there!

 

So my pc is acting up, and this video shows what is the result. I had dinner and when I came back it was like this. I have been busy sending back the psu but the company that sold it couldn't find any problems.

In the meantime i used a different psu and had no problems. I was using the psu outside of the case for a while without problems and put it all together today, and today the problem reoccured.

Do any of you have a clue what it might be?

If you have any remaining questions: let me know!

Thanks in advance!

 

specs:

r5 2600 (no oc)

asus b450-f strix

gigabyte rtx 2070 windforce (no oc)

cryorig h7

g.skill tridentz rgb 2x8gb 3000 (oc to 3200 @ 1.35v)

seasonic focus plus gold 650

phanteks p300

2 corsair ml120 & 2 corsair ml140

1 seagate barracuda 1tb

1 samsung 970 evo 500gb (m.2)

1 sandisk 240gb ssd

1 set of cablemod extensions

[BurstHearts]

AMD is kinda picky to Ram, try removing the overclock and if it is on turn off the XMP

[TMobile]

1 minute ago, BurstHearts said:

AMD is kinda picky to Ram, try removing the overclock and if it is on turn of the XMP

before i had the psu excange thing the the seller, i tried running the ram on all different speeds, 2133, 2933, 3000 and now 3200, all except 3000 are absolutely stable. also did memtest, result showed no errors

[TMobile]

Btw here is a link to my older post about the same problem: no parts have changed https://linustechtips.com/main/topic/1028467-my-pc-keeps-crashing/?tab=comments#comment-12254450

[.Apex.]

@TheThymo

"Other times my keyboard will lose power, and my monither will lose signal (just black). I then have to flip the psu switchm, as the power button doesn't do anything, and wait for the system to "drain". only then I can restart it." (from your other post)

that sounds like a short, does it happen with the current PSU? you have to flip the switch and wait?

[TMobile]

1 minute ago, _Syn_ said:

@TheThymo

"Other times my keyboard will lose power, and my monither will lose signal (just black). I then have to flip the psu switchm, as the power button doesn't do anything, and wait for the system to "drain". only then I can restart it." (from your other post)

that sounds like a short, does it happen with the current PSU? you have to flip the switch and wait?

what i have to do is mostly in the video, I have to turn off the powerbrick I use (when the monitor and keyboard go black), to be able to restart.

[.Apex.]

@TheThymo

Ah yes, i see that you did flip the switch in the video, but the power was still there (light), just that the power button doesn't do anything, that means the short is detected by the motherboard, not the PSU? i think? either way there's something not connected right here

[Eastman51]

1 minute ago, _Syn_ said:

"Other times my keyboard will lose power, and my monither will lose signal (just black). I then have to flip the psu switchm, as the power button doesn't do anything, and wait for the system to "drain". only then I can restart it." (from your other post)

This sounds EXACTLY like an issue I had with my Ryzen system. 

@TheThymo Do you have Asus' AI Suite III installed? I had it installed, where uninstalling it was my fix for the issue in the above quote. If you have it installed, try uninstalling it. This has worked for other people as well.

 

For reference, here's my specs
R5 2600x stock speeds

Asus Strix B350-F

Corsair Vengeance LPX 3000Mhz (4x8)

Asus Strix 2080

Seasonic Focus Plus Platinum 750W

[TMobile]

Just now, _Syn_ said:

@TheThymo

Ah yes, i see that you did flip the switch in the video, but the power was still there, just that the power button doesn't do anything, that means the short is detected by the motherboard, not the CPU? i think? either way there's something not connected right here

but what xD, I think that this problem occurs when the pc goes into sleep by itself.

[TMobile]

1 minute ago, Eastman51 said:

This sounds EXACTLY like an issue I had with my Ryzen system. 

@TheThymo Do you have Asus' AI Suite III installed? I had it installed, where uninstalling it was my fix for the issue in the above quote. If you have it installed, try uninstalling it. This has worked for other people as well.

 

For reference, here's my specs
R5 2600x stock speeds

Asus Strix B350-F

Corsair Vengeance LPX 3000Mhz (4x8)

Asus Strix 2080

Seasonic Focus Plus Platinum 750W

if this is the sollution i'm gonna be so mad

 

The weird thing is that this problem occured months after I had been using my pc?

 

I want to go for Zen 2 and gigabyte mobo in the summer, so thats will be my final fix.

[.Apex.]

1 minute ago, TheThymo said:

but what xD, I think that this problem occurs when the pc goes into sleep by itself.

do what @Eastman51 said, but if that doesn't work, I think that It is possible that it's a defective motherboard, if you have a spare board to test i would advise that you do that

[Eastman51]

Just now, TheThymo said:

if this is the sollution i'm gonna be so mad

It probably will be. Idk why it does it, but AI Suite breaks something with Windows power management that causes the system to hard crash. Only seems to happen on Ryzen too, my Haswell system runs AI Suite with no stability issues.

[.Apex.]

that's a really weird issue for software to cause this kind of chaos... ASUS you done f***ed it up

[Eastman51]

1 minute ago, _Syn_ said:

that's a really weird issue for software to cause this kind of chaos...

shrug

 

Who knows. AI Suite isn't essential though, so its not a big deal to go without it. Pretty much all the software does is give you access to certain BIOS settings while the system is booted into Windows, where you still have to reboot to apply some settings; imo its kinda useless when you can just set all the settings in the BIOS anyways.

[TMobile]

Just now, Eastman51 said:

shrug

 

Who knows. AI Suite isn't essential though, so its not a big deal to go without it. Pretty much all the software does is give you access to certain BIOS settings while the system is booted into Windows, where you still have to reboot to apply some settings; imo its kinda useless when you can just set all the settings in the BIOS anyways.

one problem, I Just remered that do not have AI Suite, I had it for a bit, but after one month when I got my pc I upgraded the storage, and never bothered to install it again. I do have asus grid...

[.Apex.]

1 minute ago, Eastman51 said:

Who knows. AI Suite isn't essential though, so its not a big deal to go without it. Pretty much all the software does is give you access to certain BIOS settings while the system is booted into Windows, where you still have to reboot to apply some settings; imo its kinda useless when you can just set all the settings in the BIOS anyways.

Yeah I understand that, but for a PC to hard reset by software is messed up, and it's still not fixed, who knows how long that's been going on.

I always advise people to never use software that controls BIOS settings, it messes everything up but i didn't know that it could be that bad

[.Apex.]

1 minute ago, TheThymo said:

one problem, I Just remered that do not have AI Suite, I had it for a bit, but after one month when I got my pc I upgraded the storage, and never bothered to install it again. I do have asus grid...

You mentioned that this only happens when the PC goes into sleep mode and it fails to wake up again? or does it hard reset while you are using it and it fails to turn on?

[Eastman51]

Just now, _Syn_ said:

Yeah I understand that, but for a PC to hard reset by software is messed up, and it's still not fixed, who knows how long that's been going on.

I always advise people to never use software that controls BIOS settings, it messes everything up but i didn't know that it could be that bad

Works fine on 4th gen Intel, and doesn't seem to work properly on most Asus Ryzen boards. idk why its not fixed yet, I tried an updated version at some point on my system and had the same issues. 

[TMobile]

Just now, _Syn_ said:

You mentioned that this only happens when the PC goes into sleep mode and it fails to wake up again? or does it hard reset while you are using it and it fails to turn on?

it only happens when I not at my pc  I have never seen it happen

[Eastman51]

3 minutes ago, TheThymo said:

one problem, I Just remered that do not have AI Suite, I had it for a bit, but after one month when I got my pc I upgraded the storage, and never bothered to install it again. I do have asus grid...

Try removing Asus Grid. You could also try removing the automatic sleep timer in the Windows power settings, and/or changing power plans.

[.Apex.]

5 minutes ago, TheThymo said:

it only happens when I not at my pc  I have never seen it happen

Well if it's a sleep issue then it's possible that it's software or BIOS related, so updating your BIOS might help? another thing to note is that sleep mode is highly dependent on RAM, that's how it's able to "wake up" so quickly, so try taking out all of the RAM sticks and have only 1 in there and switch between them if it still happens. (no XMP or overclocking)

[TMobile]

2 minutes ago, Eastman51 said:

Try removing Asus Grid. You could also try removing the automatic sleep timer in the Windows power settings, and/or changing power plans.

sleep was already disabled (im finding out allot i already tried lol), powerplan is ryzen balanced.

[TMobile]

3 minutes ago, _Syn_ said:

Well if it's a sleep issue then it's possible that it's software or BIOS related, so updating your BIOS might help? another thing to note is that sleep mode is highly dependent on RAM, that's how it's able to "wake up" so quickly, so try taking out all of the RAM sticks and have only 1 in there and switch between them if it still happens.

apparantly i already had disabled sleep mode, and when i do it manually everything works fine.

[.Apex.]

1 minute ago, TheThymo said:

sleep was already disabled (im finding out allot i already tried lol), powerplan is ryzen balanced.

omg you're confusing the shit out of me, that means that the PC hard resets if sleep mode is disabled

[TMobile]

1 minute ago, _Syn_ said:

omg you're confusing the shit out of me, that means that the PC hard resets if sleep mode is disabled

sorry about it being confusing, I dont know what is up myself xD. I think that the pc indeed does something when it is not being used which causes it to crash.