Has anyone else ever bought a computer to find out there was parts missing?

[Vance44]

So I bought a pre-built cyber power desktop from Best Buy try to install a liquid CPU cooler to find out that on my AM4 socket the standard CPU bracket was never put in they are missing!! 

After talking to customer support with Corsair and Asus because they are the manufacturer of my motherboard... Turns out I have to refer back to Best Buy...I hope they don't say well you tried to install an aftermarket cooler that voids the warranty so we cannot replace it or get you the parts missing?? 

 

I'm sure I can order one on eBay or even Amazon but I'm concerned I will get it and it will be the wrong one at this point I certainly don't want to end up with the wrong part

[Jurrunio]

I thought best buy give you back the boxes of the components? 

[Madster]

I work at BestBuy. Do not take what I say as customer support or on the behalf of bestbuy in any way shape or form.

 

Did you but the computer as open box, a shelf display, or as new in box?

[NineEyeRon]

Ive yet to have a single rig come with extra skill and increased reaction time...

[Dujith]

5 minutes ago, NineEyeRon said:

Ive yet to have a single rig come with extra skill and increased reaction time...

I have to ask: wth are you smoking?  

 

@Vance44 What do you mean by the bracket is missing? Is there another cooler in it with its own bracket? Or was the cooler mounted faulty?

If they used another cooler with its own bracket then they prob just tossed the standard cpu bracket.

 

Prebuilt systems tend to not include the original boxes with all the spare parts.  

[GoldenLag]

its probably just using the included metal bracket

[Gareque]

3 hours ago, Dujith said:

 What do you mean by the bracket is missing?

I'd guess that this means the PC came with an aftermarket cooler and the original m/b bracket needed removing to fit it, as such, they didn't include the bracket with the system so they can't use it.

 

I'd say contact BestBuy and see what they can do.  Depending on age/warranty, they may not 'have' to do anything, in which case you could always buy the same cooler as is currently in use?

[Vance44]

6 hours ago, Dujith said:

I have to ask: wth are you smoking?  

 

@Vance44 What do you mean by the bracket is missing? Is there another cooler in it with its own bracket? Or was the cooler mounted faulty?

If they used another cooler with its own bracket then they prob just tossed the standard cpu bracket.

 

Prebuilt systems tend to not include the original boxes with all the spare parts.  

There are two plastic rails or a plastic bracket that is supposed to come standard on the AM4 sockets with all the research that I've done and calling aces because they are the manufacturer of the motherboard they say yes it's supposed to have one

It came with a crappy stock CPU heat sink and fan this crappy stock air cooler has its own built-in screws and bracket so when I took it off I found out it does not have the stock am4 socket bracket that I need that you are supposed to screw in the courser liquid cooler bracket to I cannot install this because it is not there it's missing they never put it on

They used this stock cooler instead which didn't require it

[Vance44]

8 hours ago, Jurrunio said:

I thought best buy give you back the boxes of the components? 

Gave what boxes of what components?

[Vance44]

8 hours ago, Madster said:

I work at BestBuy. Do not take what I say as customer support or on the behalf of bestbuy in any way shape or form.

 

Did you but the computer as open box, a shelf display, or as new in box?

Brand new

[Jurrunio]

1 hour ago, Vance44 said:

Gave what boxes of what components?

the boxes and extra stuff that comes with the motherboard (even graphics card, SSD etc) if you buy it as a single part. The packaging from the part maker basically

[Vance44]

1 hour ago, Jurrunio said:

the boxes and extra stuff that comes with the motherboard (even graphics card, SSD etc) if you buy it as a single part. The packaging from the part maker basically

No I never got anything extra just what came in the box 

I ended up returning and going with the computer that's $100 more 

I made them open it up and checked it all over this one does have the bracket on the CPU that allows me to upgrade to liquid cooling later if needed

[Madster]

21 hours ago, Jurrunio said:

the boxes and extra stuff that comes with the motherboard (even graphics card, SSD etc) if you buy it as a single part. The packaging from the part maker basically

That's not on bestbuy to give that, that's on the manufacturer. The whole system comes in one box and we put it on the shelf.

 

23 hours ago, Vance44 said:

Brand new

Just take it back, and explain. If you are within the 14 days of return policy, they should have no issue returning it regardless if you tried to add a different cooler.

[Vance44]

On 3/15/2019 at 8:37 AM, Madster said:

That's not on bestbuy to give that, that's on the manufacturer. The whole system comes in one box and we put it on the shelf.

 

Just take it back, and explain. If you are within the 14 days of return policy, they should have no issue returning it regardless if you tried to add a different cooler.

yea i ended up taking it back bc it turns on none of that models has that part on it .. even looked at the floor model not there all the others have it tho \

so i just paid the difference for another computer 

no have no issues with over heating and i make sure its got the bracket i need to in stall cooler later 

and these case from the get go is better i have more options for better cooling and more fans 

and no issues with over heating i render video's in about 10 min tops as long as they arent to loaded lol 

 

so far so good