PCIe WiFi and Bluetooth card only working with Bluetooth

[Fredlas]

----------------------------------------New info has come to light suggesting I have a hardware fault. Item is being replaced---------------------------------------------

Hi,

Quick disclaimer, I am not sure if I am posting this in the right place but it's a network card so I'm assuming networking is where to be

 

I recently bought a Fenvi FV8801 off of Amazon here: https://smile.amazon.co.uk/fenvi-802-11AC-Bluetooth-2-4Ghz-300Mbps-5Ghz-867Mbps/dp/B01K4EAN58/

I installed it and everything else that I've found suggested - downloaded drivers from their site, checked device manager etc

Yet it still does not work. To be clear, the Bluetooth appears to function fine and in Device Manager there are a couple of Bluetooth devices under network adapters, but no WiFi.

I'm not sure how much detail is needed here so any questions are welcome.

 

Thanks!