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Gaming wheel supporting USB 3.0 and bricked G920

DatNapk1n47
By DatNapk1n47
in Peripherals
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 A few months ago, I purchased the Logitech G920, and it worked fine, But recently it stopped working, and the logitech support guy said that it doesn't support USB 3.0. Because I have a x399 motherboard, I don't have any 2.0 ports, so now apparently I have nothing to do with it. I tried changing the port it is plugged into, updating the firmware, the LGS software and updating Windows 10. Windows detects the wheel and its inputs, LGS detects the wheel and it inputs, but games receive no input. If you have any solutions to the problem or know about any gaming wheels that support the 3.0 protocol, I would really appreciate it. Thank you.

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...I don't think there's actually such a thing as a USB2 device that doesn't work on a USB3 controller, the controller just reverts to USB2 mode for that port.

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U dont have any software that takes over mouse controls during gaming?

MAIN PC (Beast) - Asus ROG Crosshair Hero VII WIFI  with BIOS 4703, AMD Ryzen R9 3900XT + Corsair H115i Pro RGB XT Cooling, 32GB G.Skill 3200Mhz 16,18,18,38 1.35v DDR4, Inno3d HerculeZ Design Nvidia GTX 1080 X2 8GB GDDR5,  1 x Samsung U28E590D & 1 x Samsung U32J59XUQ 3840 x 2160 4K, 1 x Samsung Evo 970 Evo Plus NVME PCI-E 1TB, 1 x Samsung Evo 850 250GB, 1 X Sandisk Ultra II SSD 240GB + 2 X 3TB Seagate Barracuda SATA III, 1 x LG BH16NS40 16x BR\DVDRW, ICYBOX IB3740-C31 & ICYBOX IB3640-03,  MZHOU 7 Ports PCIe USB 3.0 Card, 1 x XIAOLO 2.5G Intel I225V Ethernet Card, 2 x UGREEN Hard Drive Enclosure 3.5 inch External SATA Disk Caddy Reader USB 3.0 2.5 3.5 HDD SSD 16TB UASP Case Dock Station With 12V 2A Power Adapter For Windows with 6TB Seagate Barracuda SATA III, Corsair Obsidian 750D Wind Force Edition Case + 5 Corsair ML140 140mm Case Fans, EVGA 750 g3 750w Gold 80+ PSU, Logitech MX Vertical Mouse, Logitech MX Vertical & MX Ergo Trackball Mouse using same USB unifying device, Microsoft Ergonomic Keyboard, Windows 11 Pro x64 Retail, Synology ds215j NAS + 1x3TB WD Reds connected to a 6TB Seagate USB 3.0 Backup Plus Hub, Blue Yeti Microphone, Logitech C922 Pro HD,  Logitech C920 Pro HD, Bit Defender Total Security 2021.

 

Second PC (Cyclops) - MSI 990FXA Gaming, AMD FX 8370 4Ghz, Corsair 16GB Vengeance Red 9-9-9-24 1600Mhz, Arctic Cooling Freezer 13, Asus Strix 1050TI 4GB, 1 X Acer 27" Full HD Monitor, 1 X Sandisk Ultra II SSD 240GB, 1 x Samsung Evo 850 250GB, 2 X Seagate Barracuda 2TB, 1 X WD Black 2TB, 1 x ASUS 16x DVDRW, X-Case Eagle III Case, 3 X Corsair AF 120 Case Fans, EVGA 850 G2 80+ Gold + PSU, Logitech MX Master Mouse, Corsair K30 Keyboard, Logitech C920 Webcam, R0DE NT1-A Microphone, Scarlet 212 Audio Interface (Revision 2), Windows 10 Pro X64 Retail, Bit Defender Total Security 2021, 2TB Seagate Expansion USB Hard Drive.

 

Third PC (Old Trustie) - Acer Aspire M3400, OEM Mainboard, AMD FX Athlon II X3 425 2.7Ghz, 16GB Corsair Value 1600Mhz Ram, OEM CPU Cooler, AMD R7 260 2GB GPU, 1 X Acer 27" Full HD Monitor, 1 X Sandisk Ultra II SSD 240GB, 2TB Samsung SATA III, 1 X OEM 16X DVDRW, 1 X Acer OEM Case, 1 X Corsair AF120 Case Can, Corsair CX500 Bronze+ CPU, Logitech MX Master Mouse, Corsair K30 Keyboard, Windows 10 Home X64 OEM, Logitech C920 Webcam, Bit Defender Total Security 2021.

 

Printers Include - Canon MG5750, Canon, IP8750,  Canon Pixma Mega tank G5050 & 2 X Samsung Xpress C410W.

 

1 X Zexrow Xbox360 Wired Game Controller.

 

TP Link Archer AX6000 Cable Router Wifi6 with a Virgin Media Hub 4.0 in Modem only mode running 1GB Fibre internet.

 

Samsung Galaxy S21+ 256GB Mobile Phone.

 

Internet Speed.....

https://www.speedtest.net/result/9935039193

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2 minutes ago, jimkirk363 said:

U dont have any software that takes over mouse controls during gaming?

Nope.

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4 minutes ago, AshleyAshes said:

...I don't think there's actually such a thing as a USB2 device that doesn't work on a USB3 controller, the controller just reverts to USB2 mode for that port.

That's what I thought, but apparently, after what my boy Kiril said, you NEED an USB 2.0 port. At this point I seriously hope my wheel is broken and I can get a replacement.

2018-03-17.png

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Just now, Memez4Dayz said:

That's what I thought, but apparently, after what my boy Kiril said, you NEED an USB 2.0 port. At this point I seriously hope my wheel is broken and I can get a replacement.

2018-03-17.png

Maybe if I could tweak some settings in the BIOS it would work, but idk.

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1 minute ago, Memez4Dayz said:

That's what I thought, but apparently, after what my boy Kiril said, you NEED an USB 2.0 port. At this point I seriously hope my wheel is broken and I can get a replacement.

2018-03-17.png

I tried Googling this and I can't find any thing to support this.  I have found people ASKING if their device would work on USB3 or having an unrelated problem and mistakenly thinking it's the USB3 controller.  The threads all have other posters saying 'Mine works fine on USB3' so the idea 'It just doesn't work on USB3, period' is debunked by other users of the same wheel.

 

I'm going to go with 'Customer support really knows nothing outside of their script of tech answers'

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2 minutes ago, AshleyAshes said:

I tried Googling this and I can't find any thing to support this.  I have found people ASKING if their device would work on USB3 or having an unrelated problem and mistakenly thinking it's the USB3 controller.  The threads all have other posters saying 'Mine works fine on USB3' so the idea 'It just doesn't work on USB3, period' is debunked by other users of the same wheel.

 

I'm going to go with 'Customer support really knows nothing outside of their script of tech answers'

So I should file an RMA request than? I don't know what else I can do about this.

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5 minutes ago, Memez4Dayz said:

So I should file an RMA request than? I don't know what else I can do about this.

I would start by googling the problem and see if others have had the same problem and if/how they solved it.  ...But I'm weird like that.

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Well if you want to try give it a shot, you can always just buy a PCI card like this and plug in your computer and test it out but i highly doubt that's the issue as the other people say.

I have a Logitech G920 myself, just to make sure, so windows doesn't detect the wheel at all? then tried deleting the drivers and letting the wheel install again? the wheel showing up in windows when plugged in but just not registred in games when they are launched? make sure windows game mode is disabled and that steam controller suppport is all disabled too.

 

Hope some of this helps :)

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13 hours ago, dannniiboyyi said:

Well if you want to try give it a shot, you can always just buy a PCI card like this and plug in your computer and test it out but i highly doubt that's the issue as the other people say.

I have a Logitech G920 myself, just to make sure, so windows doesn't detect the wheel at all? then tried deleting the drivers and letting the wheel install again? the wheel showing up in windows when plugged in but just not registred in games when they are launched? make sure windows game mode is disabled and that steam controller suppport is all disabled too.

 

Hope some of this helps :)

Windows and LGS detect the wheel, but when I try to use it in a game, it detects no inputs. I tried to uninstall all drivers, delete LGS, reinstall them, but no luck, the problem persists.

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14 hours ago, AshleyAshes said:

I would start by googling the problem and see if others have had the same problem and if/how they solved it.  ...But I'm weird like that.

So...I googled the hell out of this problem, and there were many people that said they had the same problem, and fixed it, but I tried all of them (that I could find), and none of them worked.

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8 hours ago, Memez4Dayz said:

Windows and LGS detect the wheel, but when I try to use it in a game, it detects no inputs. I tried to uninstall all drivers, delete LGS, reinstall them, but no luck, the problem persists.

then as said make sure steam controller support is disabled, settings>controllers>General controller settings and then just disable all of them and try to see if the games recognize the wheel

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Still doesn't work. But unrelated to this, now my Xbox controller shows up as a keyboard. Seriously, this is getting really strange.

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