noctua Noctua AM4 mounting issue

[wpan2002]

I bought a Noctua NH-D14 off of my friend who bought it from NCIX 4years ago. He went back to get a proof of purchase from NCIX but then they didn't have it... Show how am I going to RMA or get a AM4 mounting bracket for free???

 

Can I get a free mounting bracket from NCIX since I can't get it though Noctua and NCIX didn't have the receipt or the build invoice?

 

Also why do I need proof to get a mounting bracket?

[tp95112]

http://noctua.at/en/nm-am4-mounting-kit

http://noctua.at/en/nm-am4-mounting-kit-order-form

Straight from noctua, did you email them to check or did you just assume they wont send you one?

[manikyath]

4 minutes ago, wpan2002 said:

Also why do I need proof to get a mounting bracket?

because otherwise every "el random jokester" with a bad sense of humor is gonna order hundreds of them.

[dany_boy]

You need proof so that you can't scam them. As for your situation, I would just buy the brackets and be done with it.

[manikyath]

Just now, tp95112 said:

http://noctua.at/en/nm-am4-mounting-kit

http://noctua.at/en/nm-am4-mounting-kit-order-form

Straight from noctua, did you email them to check or did you just assume they wont send you one?

i think the issue is he doesnt have his proof of purchase anymore...

 

which.. isnt really something either noctua or NCIX can do anything about

[tp95112]

Just now, manikyath said:

i think the issue is he doesnt have his proof of purchase anymore...

 

which.. isnt really something either noctua or NCIX can do anything about

 

Im pretty sure they will be leniant and let you take a picture of the cooler as a proof with some sort of writing.

http://noctua.at/en/support he could try email support and asking alternative way besides a invoice

[manikyath]

Just now, tp95112 said:

Im pretty sure they will be leniant and let you take a picture of the cooler as a proof with some sort of writing.

http://noctua.at/en/support he could try email support and asking alternative way besides a invoice

i'm sure they'll make an exception if he explains the situation and can provide proof of an AM4 invoice (which in theory should be unique on its own too.)

[oriol]

Quote

In case you've lost the invoice of your Noctua CPU cooler, please write your full name and the current date on a piece of paper, take a photo of the paper next to your CPU cooler and upload it as proof of purchase. Please note that your name has to be clearly readable and that we can't process requests without proper proof of purchase.

http://noctua.at/en/nm-am4-mounting-kit-order-form