Crucial MX500 Not Showing in BIOS (Or anywhere else)

[Zade_95]

Hi guys,

 

I have a Crucial MX500 Sata based M.2 SSD that I've been using for a year or so now in an Asus X399-A, and has been working fine.

 

I just swapped systems, and have installed it into an AsRock Phantom Gaming 4 (X570) in slot M2.3 (M2.1 taken up by an NVMe boot drive, works fine) however the Crucial isn't showing in bios, windows, or anywhere. It has a green light on it that it illuminated, so it's definitely connected fine. The wierd thing is, moving it back to the X399 board also now yields the same result - it doesn't show. I have three other drives in SATA ports that are also working fine.

 

For reference, BIOS states that M2.3 is unoccupied.

 

I remember I had issues initially when installing this drive in the X399, but overcame them somehow, and hadn't had any issues since.

 

Has anyone experienced something like this, or know how to fix it? I'm about to pull my hair out!

 

I'm 99% certain the drive is working fine, I had it going in my other system less than 24 hours ago

[Jurrunio]

what CPU is that?

[Zade_95]

1 hour ago, Jurrunio said:

what CPU is that?

Old one was a 1920X, new one is a 3900X

[TrigrH]

1 minute ago, Lukozade said:

Old one was a 1920X, new one is a 3900X

try updating the bios, sata drives only work in M2.3 which you have got it in anyway.

[Zade_95]

10 minutes ago, TrigrH said:

try updating the bios, sata drives only work in M2.3 which you have got it in anyway.

Just did unfortunately, still nothing. About to put in my older laptop to confirm it's not dead, will report back!

[Zade_95]

Update: Its working fine in my Dell Inspiron Gaming Laptop - I'm copying data over now so that's a positive! However, I would still like to keep using my drive in the main PC rather than buy a new one lol

[Robchil]

plugged in regular sata drives? . on asus sata port 5 and 6 if occupied makes trouble for m2, read the manual for asrock board.. 

[Zade_95]

2 minutes ago, Robchil said:

plugged in regular sata drives? . on asus sata port 5 and 6 if occupied makes trouble for m2, read the manual for asrock board.. 

Yeah I've tried swapping them around too. I have read the manual, doesn't say anything about sharing lanes or anything like that - only that using Thunderbold will disable M.2 sata, which I'm not using

[Robchil]

sure you put it in the right m2 port? it's one for wifi, one for pcie, and one for pcie/sata 

could it be that the nvme disk are in M2_1 that support sata and pcie M2_SSD supports only pcie, m2_2 support wifi/bt modules .. 

[Zade_95]

1 minute ago, Robchil said:

sure you put it in the right m2 port? it's one for wifi, one for pcie, and one for pcie/sata 

could it be that the nvme disk are in M2_1 that support sata and pcie M2_SSD supports only pcie, m2_2 support wifi/bt modules .. 

I've checked against the manual - they were wrong initially. M2.1 has the NVMe, M2.2 is empty (wifi), M2.3 had the crucial. I checked it with my laptop boot M.2, and it ran just fine. So confused, drive and port both work, so why not together?

[Robchil]

check in diskmanager if it is visible there, as unformated?  this might happend when you swap mainboard to a different vendor. 

and on my bios pcie/raid/opane was enabled on both slots, i only have two, you will have to set M2_3 to sata i guess. 

[Zade_95]

'fixed' it in the dumbest way possible - reseating it around 5 times

 

computers, gotta love 'em

 

thanks for the help everyone