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Crucial MX500 Not Showing in BIOS (Or anywhere else)

'fixed' it in the dumbest way possible - reseating it around 5 times

 

computers, gotta love 'em

 

thanks for the help everyone :)

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Posted · Original PosterOP

Hi guys,

 

I have a Crucial MX500 Sata based M.2 SSD that I've been using for a year or so now in an Asus X399-A, and has been working fine.

 

I just swapped systems, and have installed it into an AsRock Phantom Gaming 4 (X570) in slot M2.3 (M2.1 taken up by an NVMe boot drive, works fine) however the Crucial isn't showing in bios, windows, or anywhere. It has a green light on it that it illuminated, so it's definitely connected fine. The wierd thing is, moving it back to the X399 board also now yields the same result - it doesn't show. I have three other drives in SATA ports that are also working fine.

 

For reference, BIOS states that M2.3 is unoccupied.

 

I remember I had issues initially when installing this drive in the X399, but overcame them somehow, and hadn't had any issues since.

 

Has anyone experienced something like this, or know how to fix it? I'm about to pull my hair out! ?

 

I'm 99% certain the drive is working fine, I had it going in my other system less than 24 hours ago :(


Dell Inspiron 15 Gaming | Intel Core i5 7300HQ | 16GB DDR4 | NVIDIA GTX1050ti | Corsair Force LS 120GB | Crucial MX200 1TB | 6TB Seagate Barracuda

Acer 21" IPS | 15" in-built | Logitech MX Master | Das Keyboard 4C Ultimate | Windows 10 Pro

 

 

iPad Pro 10.5" 2017 | A10X | 4GB | 64GB | Silver | Silicone Cover

Huawei Mate 10 Pro | Kirin 970 | 6GB | 128GB | Mocha Brown | Dbrand Carbon Fibre Black Skin

 

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what CPU is that?


CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: 1TB HP EX920 PCIe x4 M.2 SSD + 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172), 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Posted · Original PosterOP
1 hour ago, Jurrunio said:

what CPU is that?

Old one was a 1920X, new one is a 3900X


Dell Inspiron 15 Gaming | Intel Core i5 7300HQ | 16GB DDR4 | NVIDIA GTX1050ti | Corsair Force LS 120GB | Crucial MX200 1TB | 6TB Seagate Barracuda

Acer 21" IPS | 15" in-built | Logitech MX Master | Das Keyboard 4C Ultimate | Windows 10 Pro

 

 

iPad Pro 10.5" 2017 | A10X | 4GB | 64GB | Silver | Silicone Cover

Huawei Mate 10 Pro | Kirin 970 | 6GB | 128GB | Mocha Brown | Dbrand Carbon Fibre Black Skin

 

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Posted · Original PosterOP
10 minutes ago, TrigrH said:

try updating the bios, sata drives only work in M2.3 which you have got it in anyway.

Just did unfortunately, still nothing. About to put in my older laptop to confirm it's not dead, will report back!


Dell Inspiron 15 Gaming | Intel Core i5 7300HQ | 16GB DDR4 | NVIDIA GTX1050ti | Corsair Force LS 120GB | Crucial MX200 1TB | 6TB Seagate Barracuda

Acer 21" IPS | 15" in-built | Logitech MX Master | Das Keyboard 4C Ultimate | Windows 10 Pro

 

 

iPad Pro 10.5" 2017 | A10X | 4GB | 64GB | Silver | Silicone Cover

Huawei Mate 10 Pro | Kirin 970 | 6GB | 128GB | Mocha Brown | Dbrand Carbon Fibre Black Skin

 

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Posted · Original PosterOP

Update: Its working fine in my Dell Inspiron Gaming Laptop - I'm copying data over now so that's a positive! However, I would still like to keep using my drive in the main PC rather than buy a new one lol


Dell Inspiron 15 Gaming | Intel Core i5 7300HQ | 16GB DDR4 | NVIDIA GTX1050ti | Corsair Force LS 120GB | Crucial MX200 1TB | 6TB Seagate Barracuda

Acer 21" IPS | 15" in-built | Logitech MX Master | Das Keyboard 4C Ultimate | Windows 10 Pro

 

 

iPad Pro 10.5" 2017 | A10X | 4GB | 64GB | Silver | Silicone Cover

Huawei Mate 10 Pro | Kirin 970 | 6GB | 128GB | Mocha Brown | Dbrand Carbon Fibre Black Skin

 

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plugged in regular sata drives? . on asus sata port 5 and 6 if occupied makes trouble for m2, read the manual for asrock board.. 

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Posted · Original PosterOP
2 minutes ago, Robchil said:

plugged in regular sata drives? . on asus sata port 5 and 6 if occupied makes trouble for m2, read the manual for asrock board.. 

Yeah I've tried swapping them around too. I have read the manual, doesn't say anything about sharing lanes or anything like that - only that using Thunderbold will disable M.2 sata, which I'm not using :/


Dell Inspiron 15 Gaming | Intel Core i5 7300HQ | 16GB DDR4 | NVIDIA GTX1050ti | Corsair Force LS 120GB | Crucial MX200 1TB | 6TB Seagate Barracuda

Acer 21" IPS | 15" in-built | Logitech MX Master | Das Keyboard 4C Ultimate | Windows 10 Pro

 

 

iPad Pro 10.5" 2017 | A10X | 4GB | 64GB | Silver | Silicone Cover

Huawei Mate 10 Pro | Kirin 970 | 6GB | 128GB | Mocha Brown | Dbrand Carbon Fibre Black Skin

 

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sure you put it in the right m2 port? it's one for wifi, one for pcie, and one for pcie/sata 

could it be that the nvme disk are in M2_1 that support sata and pcie M2_SSD supports only pcie, m2_2 support wifi/bt modules .. 

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Posted · Original PosterOP
1 minute ago, Robchil said:

sure you put it in the right m2 port? it's one for wifi, one for pcie, and one for pcie/sata 

could it be that the nvme disk are in M2_1 that support sata and pcie M2_SSD supports only pcie, m2_2 support wifi/bt modules .. 

I've checked against the manual - they were wrong initially. M2.1 has the NVMe, M2.2 is empty (wifi), M2.3 had the crucial. I checked it with my laptop boot M.2, and it ran just fine. So confused, drive and port both work, so why not together?


Dell Inspiron 15 Gaming | Intel Core i5 7300HQ | 16GB DDR4 | NVIDIA GTX1050ti | Corsair Force LS 120GB | Crucial MX200 1TB | 6TB Seagate Barracuda

Acer 21" IPS | 15" in-built | Logitech MX Master | Das Keyboard 4C Ultimate | Windows 10 Pro

 

 

iPad Pro 10.5" 2017 | A10X | 4GB | 64GB | Silver | Silicone Cover

Huawei Mate 10 Pro | Kirin 970 | 6GB | 128GB | Mocha Brown | Dbrand Carbon Fibre Black Skin

 

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check in diskmanager if it is visible there, as unformated?  this might happend when you swap mainboard to a different vendor. 

and on my bios pcie/raid/opane was enabled on both slots, i only have two, you will have to set M2_3 to sata i guess. 

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Posted · Original PosterOP · Best Answer

'fixed' it in the dumbest way possible - reseating it around 5 times

 

computers, gotta love 'em

 

thanks for the help everyone :)


Dell Inspiron 15 Gaming | Intel Core i5 7300HQ | 16GB DDR4 | NVIDIA GTX1050ti | Corsair Force LS 120GB | Crucial MX200 1TB | 6TB Seagate Barracuda

Acer 21" IPS | 15" in-built | Logitech MX Master | Das Keyboard 4C Ultimate | Windows 10 Pro

 

 

iPad Pro 10.5" 2017 | A10X | 4GB | 64GB | Silver | Silicone Cover

Huawei Mate 10 Pro | Kirin 970 | 6GB | 128GB | Mocha Brown | Dbrand Carbon Fibre Black Skin

 

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