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Grumble, grumble, Amazon, grumble, grumble

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Posted · Original PosterOP
3 hours ago, yolosnail said:

A bit of advice, if Hermes and Royal Mail drop offs are in the same place, always go Royal Mail as they issue the refund as soon as you drop it off, whereas with Hermes they wait until they receive it, which in my experience takes a good week

I'll bear that in mind for the next time.

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Posted · Original PosterOP

The never ending saga of Amazon's ineptitude continues.


Today some one turned up to 'collect' the defective mattress...  Where's the replacement I ask... and where's the other guy you're going to need to move it?


Cue blank stares...


So in spite of Amazon specifically stating that when the replacement is ready for delivery... then and only then will they arrange co deliver it and collect the defective one at the same time.... The replacement hasn't even been despatched yet.


It took me 6 days to speak to some one last time... and now I have to do it all over again because they can't get a single fucking thing right.


I swear I will never buy anything of substance from them ever again.

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Posted · Original PosterOP

Last week they finally delivered the replacement.


After unboxing and leaving it to expand fully all day, I measured it and it's around 24cm... Which is close enough to the 25cm it should be... less than 21cm was not.


As for the old defective mattress... they still haven't collected it and it's currently blocking half my stairs.


I finally got notified that they were actually refunding me for the keyboard I sent back on the 19th July... Only took 17days... could be a few more days before I actually get it back in my account... taking the delay to around 3 weeks.

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