Jump to content
Phishing Emails & YouTube Messages - Fake Giveaway Read more... ×
Search In
  • More options...
Find results that contain...
Find results in...
Matrooper

My 144Hz monitor is locked at 23-24fps and can't find a solution for it

Recommended Posts

Posted · Original PosterOP

My monitor model is: XB270HU

GPU: Zotac GTX 1070

All my DP's are connected to my GPU

I'm using Windows 10

 

The steps i have taken are:

- Going to windows or nvidia settings and trying to change the Hz

- Checking for windows updates

- Going back to a previous nvidia gpu driver

- Trying my old displayport cable & one from a friend

- Disabling G-Sync

- Searching online (found nothing)

- Contacting Acer support (still need an response from them)

- Trying to make an custom resolution with custom framrate

- using a different power cable and different wall outlet

- trying my other displayports on my pc

- connecting the monitor to my friends pc (wich also has the same graphics card) still the same

- going into the settings with the buttons on my screen itself and trying stuff out

- unplugging 2nd screen

- unplugging the monitor from power for a day

- deleting my monitor's drivers

- trying the reset button on my screen

 

Link to post
Share on other sites

Try the reset function in the on screen display?

aHR0cDovL21lZGlhLmJlc3RvZm1pY3JvLmNvbS9Z


¯\_(ツ)_/¯

 

 

Desktop:

Intel Core i7-3820 | Corsair H100i | ASUS P9X79-LE | 16GB Patriot Viper 3 1866MHz DDR3 | MSI GTX 970 Gaming 4G | 2TB WD Blue M.2 SATA SSD | 2TB Hitachi Deskstar HDD | 1TB WD Black HDD | Corsair CX750M Fractal Design Define R5 Windows 10 Pro / Linux Mint 19 Cinnamon

 

Laptop:

Dell XPS 15 9560 4K Touch | Intel Core i5-7300HQ | 12GB Generic (Crucial?) 2133MHz DDR4 | Nvidia GTX 1050 | 256GB Toshiba M.2 NVMe SSD | Windows 10

Link to post
Share on other sites
Posted · Original PosterOP
1 minute ago, Taf the Ghost said:

The one I don't see you having listed, but I'm assuming you tried: a different DP cable?

- Trying my old displayport cable & one from a friend

Link to post
Share on other sites
1 minute ago, Matrooper said:

- Trying my old displayport cable & one from a friend

I read the list twice and didn't see, haha.

 

Anyway, a few thoughts, though I'm going to assume the logic board on the monitor is probably damaged.

 

Unplug the monitor, then hold down the power button for 15s. Then plug it back in & turn it on. It's a Power Cycle and it occasionally works on "sticky" problems.

 

Is the monitor new? Because you'll probably need to RMA it.

Link to post
Share on other sites
Posted · Original PosterOP
5 minutes ago, Taf the Ghost said:

I read the list twice and didn't see, haha.

 

Anyway, a few thoughts, though I'm going to assume the logic board on the monitor is probably damaged.

 

Unplug the monitor, then hold down the power button for 15s. Then plug it back in & turn it on. It's a Power Cycle and it occasionally works on "sticky" problems.

 

Is the monitor new? Because you'll probably need to RMA it.

no, it's not new..iv'e used it 2 years now

Link to post
Share on other sites
Just now, Matrooper said:

no, it's not new..iv'e used it 2 years now

If you've testing it on other systems and it won't go beyond 24 Hz, then it has to be hardware. If some sort of power cycling or reset systems aren't working, something must have broke at the hardware level.  It's possible cracking opening the paneling and cleaning it out might work, but you're looking at probably a toasted monitor.

 

Any electrical storms or power outages lately?

Link to post
Share on other sites
Posted · Original PosterOP
4 minutes ago, Taf the Ghost said:

If you've testing it on other systems and it won't go beyond 24 Hz, then it has to be hardware. If some sort of power cycling or reset systems aren't working, something must have broke at the hardware level.  It's possible cracking opening the paneling and cleaning it out might work, but you're looking at probably a toasted monitor.

 

Any electrical storms or power outages lately?

well, like a week ago my monitor gave same strange pixel screens when launching a surntain program..but only if i launched that program so idk if that was a sign or not..+ when i got the problem my room was cleaned by the cleaning lady..you think something silly like some water or stuff can cause this? Because i don't have a clue what to do

Link to post
Share on other sites
Just now, Matrooper said:

well, like a week ago my monitor gave same strange pixel screens when launching a surntain program..but only if i launched that program so idk if that was a sign ort not..+ when i got the problem my room was cleaned by the cleaning lady..you think something silly like some water or stuff can cause this? Because i don't have a clue what to do

https://static.acer.com/up/Resource/Acer/Docs/US/Standard Warranty/PanAm-20140218/20140219/Acer_MON_WTY_DOC_3_YR_MICI_US_CA_MX_LA_46.AD159.003_040213.pdf

 

Looks like there is a standard 3 year warranty. So I'd start tracking down the paperwork/invoices for the monitor.

 

The locked at 24 Hz is weird, but it's also possible the G-Sync module died. Something could have gotten in there, or some other issue could have cropped up. Bad silicon batch that just takes a while to go. I don't know if there are capacitors within the monitor, but a cap could go bad.

Link to post
Share on other sites

While you tried CRU, what was actually available in the listing?

 

You might also be able to dump the EDID and examine that, though I don't think there's much saving the monitor from duty as TV.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×