xlbob

Hi Team,
 
Right now products get deleted from the website after being sold out, plenty of people like to keep the products on the store. 
they don't have to be under the actual products, you can have a seperate archive page for it. 
 
websites like Limited Run Games and Super Rare Games run on shopify and have separate pages for old products, archives.
so it is not listed with the products that are still in stock, and links to the products remain intact. 
 
It is really annoying when you order a product and see the product page being deleted even though the product itself has not even shiped yet. 
Also any links on the internet to the product do not work anymore which just looks unprofessional tbh.
 
if you do choose to archive instead of delete it would be great if old products pages could be restored.
 
Thanks. 
 

Finally got a letter today back from the Border Force confirming a full refund on import duties & VAT owed. Minus the £12 paid to Royal Mail for them to process the original import duties & VAT, and the cost of a stamp to send the claim in.  Overall a successful outcome. An additional £12 down is still a great saving on the Black Friday deals!
For anyone else who has this issue, send the requested items on this form to the address listed.

I guess scrolling down a little was too hard for you. Not unexpected considering the thread in your signature.

Happy to report that they have refunded me the unexpected costs. (or at least I got the confirmations, probably a couple of days to actually get it back on my card) 
 
So aside from the big delays because of all this I ended up paying the correct price 🙂
Hopefully the packages show up soon now 😄

Okay so both of my packages got reviewed and costs have been cut down. 
 
There no longer are import costs. However VAT and customs formalities remain. This is of course because they had to handle taxes due to wrong custom declarations. (normally if tax is prepaid you do not pay customs formalities) 
 
VAT has been adjusted to the real price so that in combination with no more import costs did cut the costs for both from around 100 each to around 45-50 each. 
 
For anyone interested I'll still keep updating this, going to see what support says. 
I assume that at the very least they'd refund the vat they charged, and hopefully they'll also help with the extra costs.

Okay so I got a reply, they told me they can't do anything about customs but that I should be able to dispute it with my confirmation email.
 
I have no idea how it'll work since some costs have been made on the customs side even if they do agree it was incorrect, never did this before, but I'll try and dispute, I'll keep you all updated 😛
 

Another one of my orders seems to have the exact same issue...
Kind of disappointing

In Europe, VAT is 18-24%. So that's not the problem. Imo LMG trying pay for the import fees at the checkout is causing more problems than helping end user.

Hi, 
 
I know that it's the holidays so slower replies are expected, but on the 18th I contacted support because they seem to have put a way higher value on my package than what I paid for it, causing a lot of extra fees. 
 
I ordered stuff valued under 150 euro, but in the photo customs sent me it's marked as 220 dollars, and once you go over 150 euro there is a heap of extra costs and they are asking me to pay over 100 euro in costs. 
 
I only have a couple days left to pay before it's automatically returned, but this doesn't seem right at all? 
 
Has anyone had this happen before? 
 

I would not recommend using vinegar on things that has rubber in it. Vinegar can damage the rubber and I don't know what that does to the smell.

You could try cleaning it like this (unless the deskpad is glued together, idk if it is😞
I would expect that to get rid of allot of the smell and after cleaning it just hang it to dry for a day or so (if you hang it outside it should get rid of more of the smell).

Hey, I know it may sound a bit lazy and petty, but are there any plans to add metric to the size guides like most apparel web sites do?

We've done pullover hoodies before and I'm sure more will be coming along in the future. 🙂

The merino shirt is 180gsm, and that information has also been added to the product page.

Hi,
 
you do not have fabric weight info on any of your T-shirts. It didn't bother me that much for normal T-shirts, but not having it specified for the Merino one is raising a lot of red flags for me.
 
Linus said to compare the price with competition, and that you are quite competitive, but that comparison can't be made if we do not know the fabric weight.
 
Good Merino T-shirts have a grammage around 180g/m² - 160g/m², ok-ish have around 130g/m² - 120g/m², anything 100g/m² and below is just not really worth it.
 
A Merino T-shirt with fabric weight of 160g/m², from a good quality shop, costs about 65$ to 70$ (a final price, including VAT etc.), compared to your T-shirt which is 73$ (including 21% VAT and 12% customs, ignoring shipping, handling etc.).
So if your fabric weight is 160g/m² or more, then you would be competitive, if it's 100g/m² or lower, I would hardly call that competitive (a 155g/m² 89% Merino 11% Polyamid, with sleeves from 98% merino costs about 24$ here).
 
Please, add the fabric weight info to the store.
 
Thank you.

this please make this i DESPISE zippered hoodies because at that point its just a thin jacket

Hi, I like the hoodies currently available, but I almost never wear hoodies with zip-up fronts. I would like to suggest a pull-over hoodie style. I particularly like the hoodie styles with a flat front - really steps them up from a lazy sweatshirt look to more sophisticated. See the hoodies linked below for an examples.
 
I hope to see more pullover options in the future! Thanks!
 
https://rungne.com/products/jug-hoodie
 
https://www.kuhl.com/kuhl/mens/long-sleeve/spekter-pullover-hoody/
 
 

Would be nice to have a zipperless hoodie, would be interested in what designs they'd make with them. A Wan Show/LTT color scheme or perhaps something along those lines I think would be really cool!

I want to get off Mr. Bones' Wild Ride.

Don't put washer fluid concentrate in your water bottle. You really don't want to drink methanol.

Yeah LMG is done. Sexual harassment is no fucking joke

So everyone gets to do the apology tour except the guy who actully caused all the shit and let it happen sounds about right.

 

Yeah LMG is done. Sexual harassment is no fucking joke

Yeah LMG is done. Sexual harassment is no fucking joke

This is what Linus wants you to think that this is just a joke
 
It's ok Riley I know it's a call for help stay strong 🙏🙏🙏