Single Status Update
Friday ; I get a ticket escalation, it's to recover a folder that's been deleted accidentally.
* I recover the folder during the weekend *
Monday ; I close the ticket and give the path to the recovered folder (user had already made a new folder with the same name, containing similarly named files)
Today ; I get a ticket to recover a folder ... the same folder ... erased "accidentally" by the same person ... I see a pattern here!
* recovers the folder, but not before removing her access to delete the folder *
* close the ticket *
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That's a possibility that I'm not the one that gets the ticket to give her back access to delete that folder
... I wish I could add note one group / user combo, so that the next admin that tries to assign the "full access" group for that folder get a warning "hey, she deleted that folder twice, in 4 days, maybe don't give her access to do that again!"
Worked retail when I was young, that's way worse IMO. People are horrible to retail workers and restaurant staff !
At least with IT, there's very little "bad" people, but a lot of "dumb" people
Yes indeed. I had a client before where every time she puts in a request, she would type up a giant story as to why this needs to be done. Like ma'am, I get it, you have new employee and they need a user account. I don't need to know when the interview was, which other company they're coming from, or what they'll be doing with each shared folder access.