Plex media Server double nat

[Strayan_Hades]

Hi,

 

I'm trying to enable remote access via my Plex server. I'm encountering the following error:

 Not available outside your network

Your server is signed in to Plex, but is not reachable from outside your network. Learn moreTip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this "Double-NAT" scenario. Learn more

 

I've tried fowarding the following port on my modem and router 32400 with still no luck.

 

Any help on this would be great.

 

Cheers

 

Modem: Huawei HG659

Router:  Asus RT-AC88U

[Denned]

No way out of that, unless you pay for a static IP from you ISP.

[Donut417]

2 hours ago, Strayan_Bass said:

Hi,

 

I'm trying to enable remote access via my Plex server. I'm encountering the following error:

 Not available outside your network

Your server is signed in to Plex, but is not reachable from outside your network. Learn moreTip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this "Double-NAT" scenario. Learn more

 

I've tried fowarding the following port on my modem and router 32400 with still no luck.

 

Any help on this would be great.

 

Cheers

 

Modem: Huawei HG659

Router:  Asus RT-AC88U

The issue is you have a gateway not a modem. A gateway is a modem and router in one. As result you have two layers of NAT and 2 firewalls between you and the internet. 

[Strayan_Hades]

3 hours ago, Donut417 said:

The issue is you have a gateway not a modem. A gateway is a modem and router in one. As result you have two layers of NAT and 2 firewalls between you and the internet. 

Is it possible to fix?

[Mdgtman91]

5 minutes ago, Strayan_Bass said:

Is it possible to fix?

You can forward the ports from the modem/gateway to the router and then forward to the plex server.

Also depending on the ISP and the modem they give you, you might be able to put in bridge mode which effectively passes everything through to your router making it so your router then has the public ip. 

[Strayan_Hades]

On 10/22/2018 at 1:43 PM, Mdgtman91 said:

You can forward the ports from the modem/gateway to the router and then forward to the plex server.

Also depending on the ISP and the modem they give you, you might be able to put in bridge mode which effectively passes everything through to your router making it so your router then has the public ip. 

Ok, I managed to put my modem in bridge mode and remote access says it works. But when I try to connect it says unable to connect to server via my mobile on 4G.

 

Is there another step I need to do for enabling bridge mode via my router?

 

Cheers.

[Alex Atkin UK]

If the Plex Server says connectivity is good then I'd be fairly sure that part is solved as it asks the Plex Cloud to verify connectivity.

Are you sure you are using your public IP address not your private one?  Or I believe you can get to it via the Plex website.

[intertan]

On 10/21/2018 at 8:35 PM, Strayan_Bass said:

Is it possible to fix?

Another option is bridge a port on the isp gateway and have it act just like a modem. like port1,then have your router do all the work.

what kind of connection do you have? fiber, dsl coax?

[Donut417]

18 hours ago, Strayan_Bass said:

Ok, I managed to put my modem in bridge mode and remote access says it works. But when I try to connect it says unable to connect to server via my mobile on 4G.

 

Is there another step I need to do for enabling bridge mode via my router?

 

Cheers.

No once the modem is in bridge mode you then only have one layer of NAT and Firewall between you and the internet. The next step would be making sure that everything is port forwarded correctly in your router. Then like stated above when connecting outside your network make sure your using your IP address that the ISP gives you. Keep in mind this address can change periodically at random. 

[Strayan_Hades]

5 hours ago, Donut417 said:

No once the modem is in bridge mode you then only have one layer of NAT and Firewall between you and the internet. The next step would be making sure that everything is port forwarded correctly in your router. Then like stated above when connecting outside your network make sure your using your IP address that the ISP gives you. Keep in mind this address can change periodically at random. 

I've already port forwarded the port to my servers ip would I port it to my modem ip aswell?