laptop dedicated GPU not used

[stefanDB]

A friend of mine has an HP Pavilion 15 bc400nd with both an intel GPU and a GTX 1050. The problem is that the 1050 isn't being used even when gaming. He tried disabling the intel GPU, updating the drivers and such things but I have no idea what could couse this issue out of nowhere on a new laptop. does anyone know what could be the problem?

[Electronics Wizardy]

What gpu is chosen in the nvidia driver? there is probably optimus here. Don't disable the igpu, you need it as its connected to the display.

[stefanDB]

2 minutes ago, Electronics Wizardy said:

What gpu is chosen in the nvidia driver? there is probably optimus here. Don't disable the igpu, you need it as its connected to the display.

the problem is that he can't acces the Nvidia controll panel, maybe because HP is using a different app for that kind of thing

 

[Electronics Wizardy]

28 minutes ago, stefanDB said:

the problem is that he can't acces the Nvidia controll panel, maybe because HP is using a different app for that kind of thing

 

Do you have the nvidia driver installed?

[stefanDB]

40 minutes ago, Electronics Wizardy said:

Do you have the nvidia driver installed?

yes, it had all of the standard software on it. but the problem is fixed, it was something with the intel GPU not working properly

[genexis_x]

Uninstall dGPU driver and reinstall, then go to Nvidia Control Panel and select preferred graphics processor to high performance Nvidia processor