My PC Freezes/locks up after new hardware upgrade.

Petirdo · September 8, 2018

Hello guys,
I hope you can help fix this problem because i have reached a wall...
Recently I upgraded my rig by getting a new GPU which is MSI GTX GeForce 1060 6GB Gaming X along with a new seasonic 620W 80+ bronze PSU and a 2TB Western Digital HDD Black.
Before the upgrade, I was working using my iGPU.
This is my build.
[PCPartPicker part list] (https://pcpartpicker.com/list/3tCgZR) / [Price breakdown by merchant](https://pcpartpicker.com/list/3tCgZR/by_merchant/)
The problem I am facing:
My screen would freeze on the last picture it stayed on, no sounds, no power to keyboard or mouse, fans are working but it feels like the computer has shut down or something. All i can do is to hard reset my computer from my case power buttons, and when i open it again it boots normally. This happens randomly ingame and not ingame.
One time, after I hard reset my PC, it just wouldn't boot up again. I looked at my motherboard and i saw this blinking LED on DRAM. I looked it up and found that it means there is something wrong with my ram. So, i thought maybe that was the problem all along. However, when i changed the ram slot i was using before, it booted up normally. So, i put it back in the old slot thinking that the that slot was damaged, and to my surprise it booted up normally too. This made me think that it wasn't a ram problem, and it was a temperature problem. The motherboard didn't boot up until it cooled down.
My idle GPU temperature is 42-45°C
Full load GPU temperature is 63°C with fans at 75% according to my custom curve.
GPU temperature during games (such as overwatch on epic settings) reaches 55°C with fans at 50%.
My idle CPU temperature is 39°C
Full load CPU temperature is 85°C
Things I have tried to try and fix this problem:
I updated my BIOS.
I tested my ram using memtest and made like 1000 loops with no errors.
I moved my PC to an air-conditioned room, set a fan curve to meet my comfort zone for the GPU temperature. This solved my problem for like 4 days continuously, but then I got a normal power outage on the fourth day, and on the fifth day the problem showed up again. It disappeared on the sixth day.
I renewed my thermal paste on the CPU on the seventh day as well, and after that by a few hours the problem showed up again.
I stress tested my GPU with FurMark for 30 minutes, no crashes.
Details of the test:
I used:
1600*900 Full Screen which is my screen resolution
Anti-aliasing 8x MSAA
3D test options: Dynamic Background
Burn-in
Xtreme burn-in
Post-Fx
My fps was stable at 48, and my GPU temperature increased gradually to 63°C.
I stress tested my CPU with Prime95 v26.6 (Small FFT) for like an hour, no errors.
Details of the test:
CPU temperature before I reapplied thermal paste was increasing to 100-105°C. After I applied the new thermal paste it only increased to around 85°C.
I stress tested both my GPU and my CPU at the same time while monitoring my PSU voltages, no errors or crashes.
Details of the test:
CPU VCORE: Min 0.808V Max 1.096V
+12V: Min 12.096V Max 12.192V
AVCC: Min 3.360V Max 3.402
3VCC same as AVCC
+5V: Min 4.960 Max 5.04
According to these values they are well inside the tolerance boundaries.
I monitored my computer using HWiNFO64 and I attached a file (Test.CSV) that has the details although it is saying no errors.
I checked the Event Viewer as well, and it is showing errors that happens when a PC is not shutdown properly.
Here is the sequence when the problem occurs.
The forced shutdown happened at 10:30 AM (I woke up and found the PC frozen)
Error: The previous system shutdown at 6:25:36 AM on ‎9/‎6/‎2018 was unexpected. Event Source: EventLog, Event ID: 6008
Critical error: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Source: Kernel-Power, Event ID: 41
Warning: The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000. Event Source: Kernel-PnP, Event ID: 219
I don't know if this is related to the problem or because I force shutdown my PC, because the same events are there when I had an electrical outage.
The only difference is the time in error with the event ID: 6008
When I have electrical outage, the time seems to be at the moment the computer shuts down. However, when the PC freezes, as you can see in the times provided, I shut down the PC at 10:30 AM when I woke up, and the event log said "system shutdown at 6:25:36 AM"
So, what's left for me to do or think of is:
- It's a faulty GPU to begin with.
- There is a problem with GPU drivers although I have it updated to the latest.
- There is a problem with windows 10 which was working fine before the new hardware.
- My old hardware is just not compatible with my new hardware.
- There is actually a problem with my ram that memtest can't show.
- Rest my CMOS and update BIOS again.
Right now, I am back to using my iGPU to figure out if the problem will occur again or not.
The PC had been open for one day with no problems since then.
I know I have been talking a lot to explain everything. First of all, thank you for reading all that and your patience. Secondly, if you have any suggestion on how to figure this out, I would really appreciate the help.
Again, thank you for your time and effort.

Test.CSV

Petirdo · September 9, 2018

Anyone can help me here?

Prince Xaine · September 9, 2018

Things to try:

Replace the CPU Heatsink/fan: Your CPU should not be over 70C under any circumstances. That processor can't be overclocked, which means it shouldn't be running that hot.
Is your system free of dust and does it have good airflow?
All cables are managed properly and plugged tightly into the motherboard?
The motherboard is seated correctly? Take it out and inspect underneath it. Make sure you have no loose screws and such hiding beneath it.
The PSU is seated correctly? If it isn't, this could cause fluctuations in voltage and allow electricity to travel across the chassis.
Have you tried a different PCI-e slot?

Hope this helps!