Internet suddenly went down last night

[Nelson Feng]

So my internet suddenly went down completely since last night, though it's not the first time I've experience it not being able to be fixed by a reboot, it is definitely the first time it doesn't come back up by itself in the morning.

 

I've tried doing my own simple tests and concluded that it doesn't have anything to do with my wifi router since it seems there's no connection even after connecting my laptop directly to the modem. I also noticed that the indicator lights show no upstream signal whatsoever, LED it's completely off.

 

Any ideas if this could mean a problem with the modem or the ISP? I'm not very knowledgeable when it comes to networking so any suggestions or tips will be greatly appreciated.

[SImoHayha]

ISP or Modem. That's the only thing I can tell ya. Most likely either the modem which you have reset doesn't work or died or the ISP you're using has failed and it's not receiving the signal which allows your modem to access the internet. 

I would call your ISP to find out more but it sounds like an ISP issue.

3 minutes ago, Nelson Feng said:

 

 

 

[ZeouLs]

It might be an outage at your ISP, could be really anything, in my case it was that one of the distribution boxes that was designated for my area had a lose connection because of heavy storms and rain, the dude pluged it back in and there it is, I got internet again.

[DimasRMDO]

If possible, I'd try to connect something (laptop or your PC) directly to the modem, if it doesn't work, it could be your modem (a bit hasty generalization though).

But.... Just to confirm it, you can also call your ISP and tell what's wrong, hopefully it's just ISP so you don't have to replace anything. But you have to wait until the ISP figures their issue out (which can take some time, can be irritating to be honest).