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Frequent Internet Drops

RS_Shady
By RS_Shady
in Networking
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A few days ago I accidentally unplugged my router, since then I've been having a random issue with frequent internet drops (whether the two are related or is just coincidence, I don't know). I'm not super techy when it comes to this stuff, but I checked the event log for my router and this is what I found:
 

7/27/2018 17:21 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:23 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:24 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:24 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:26 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:30 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:33 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:34 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:34 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:36 73040100 6 TLV-11 - unrecognized OID;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:39 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:43 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:47 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:55 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 18:00 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 18:04 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 18:08 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;

 

This issue isn't very bad when watching a video on YouTube or anything, it causes occasional buffering and I rarely notice it then. But whenever I'm playing any sort of online game like CS:GO, PUBG, Fortnite, etc, my game will either freeze for a solid 3-10 seconds or I'll just flat out lose connection to the server and be kicked from the game.

 

My ISP is cox and my router/modem is an Arris model (TG1682G). Again, I'm not super techy and I don't want to have to call anyone from Cox or get the router replaced unless it's my only option. I'd like to know if anyone knows the cause of this issue and how to fix it.

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Posted

Are you playing over WiFi or Ethernet? and have you changed your method of connection since the issue has started occurring?

 

A general tip can be to reset your settings for the router. You can usually find it when directly connecting to your router via any browser. (you can find your specific router IP online)

"May your frame rates be high and your temperatures low"

I misread titles/posts way too often--correct me if I don't.

 

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1 minute ago, Jasun said:

Are you playing over WiFi or Ethernet? and have you changed your method of connection since the issue has started occurring?

 

A general tip can be to reset your settings for the router. You can usually find it when directly connecting to your router via any browser. (you can find your specific router IP online)

I'm using Ethernet. I tried to use WiFi with a USB dongle, but it wouldn't connect to the network. But considering the frequent drops also affect my phone and other mobile devices, I think it's fair to say that the issue would persist with WiFi. And yes, I've also tried resetting the router.

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Posted

Reset your QOS?

 

If you have time to look through QOS, you can set up rules which will always process game packets first compare to streaming. I have my own rules which make overall streaming a bit slower loading(if there is alot of users) but it allow all important traffic go process first compare to streaming. Also this allow me to block any pirating/torrenting and limiting their speed/response time to the bottom of queue. 

 

Magical Pineapples


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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10 minutes ago, MrUnknownEMC said:

Reset your QOS?

 

If you have time to look through QOS, you can set up rules which will always process game packets first compare to streaming. I have my own rules which make overall streaming a bit slower loading(if there is alot of users) but it allow all important traffic go process first compare to streaming. Also this allow me to block any pirating/torrenting and limiting their speed/response time to the bottom of queue. 

 

I don't touch QOS, and it shouldn't be the issue here since nothing in it has changed since the issue has started occurring. The problem has to do with

 

36 minutes ago, RS_Shady said:

No Ranging Response received

36 minutes ago, RS_Shady said:

SYNC Timing Synchronization failure

and

 

36 minutes ago, RS_Shady said:

RCS Partial Service

Again, I'm not super techy so I don't really know what this means but it shouldn't be related to QOS. Especially since I don't use QOS (I never have problems with too much internet traffic to the point I need to prioritize anything) and they should be at default.

 

Does anyone know if this could perhaps be a hardware issue or some kind of issue on Cox's end? I don't believe any software is to blame.

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1 hour ago, RS_Shady said:

A few days ago I accidentally unplugged my router, since then I've been having a random issue with frequent internet drops (whether the two are related or is just coincidence, I don't know). I'm not super techy when it comes to this stuff, but I checked the event log for my router and this is what I found:
 

7/27/2018 17:21 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:23 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:24 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:24 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:26 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:28 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:30 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:33 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:34 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:34 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:36 73040100 6 TLV-11 - unrecognized OID;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:39 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:43 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:47 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:55 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:56 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 17:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 18:00 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 18:04 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;
7/27/2018 18:08 84000700 5 RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1.1;CM-VER=3.0;

 

This issue isn't very bad when watching a video on YouTube or anything, it causes occasional buffering and I rarely notice it then. But whenever I'm playing any sort of online game like CS:GO, PUBG, Fortnite, etc, my game will either freeze for a solid 3-10 seconds or I'll just flat out lose connection to the server and be kicked from the game.

 

My ISP is cox and my router/modem is an Arris model (TG1682G). Again, I'm not super techy and I don't want to have to call anyone from Cox or get the router replaced unless it's my only option. I'd like to know if anyone knows the cause of this issue and how to fix it.

Go to your signals page and compare it to here: https://www.dslreports.com/faq/16085. Im guessing you have signal issues. 

I just want to sit back and watch the world burn. 

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