DH57JG not accepting keyboard input during post

[DrMacintosh]

1 minute ago, Tabs said:

Is it still stuck at Post Code 5A as well? Did you also remember to reconnect the jumper and remove the USB stick?

I removed the USB drive, put the jumper back, and started the machine just now. Same situation as when I started. 

[Tabs]

1 minute ago, DrMacintosh said:

I removed the USB drive, put the jumper back, and started the machine just now. Same situation as when I started. 

At this point I'm pretty much out of ideas then mate. If you disconnect everything non-essential from the board and it still doesn't POST, it could be a hardware failure - possibly the motherboard - or it could simply be that it doesn't like your keyboards. Both would be hard to diagnose further right now.

[DrMacintosh]

4 minutes ago, Tabs said:

Is it still stuck at Post Code 5A as well? Did you also remember to reconnect the jumper and remove the USB stick?

 

Just realised I didn't even mention you should try that. My bad. Try it now if you can.

Some searching says people have had 5A show up from a bad GPU. It is possible that the R9 380 is bad. It did come with a bent bracket where the screw belongs and the seller was a little flaky on the shipping. 

 

Though idk why that would cause me to not be able to input keyboard commands. 

[Tabs]

8 minutes ago, DrMacintosh said:

Some searching says people have had 5A show up from a bad GPU. It is possible that the R9 380 is bad. It did come with a bent bracket where the screw belongs and the seller was a little flaky on the shipping. 

 

Though idk why that would cause me to not be able to input keyboard commands. 

According to the intel documentation, this particular board tries to reinitialise hardware (possibly loading the rom from the gpu) before doing an initialisation of the keyboard.

 

https://www.intel.com/content/www/us/en/support/articles/000005500/boards-and-kits.html

 

At the bottom is the standard POST routine; it resets all devices (it mentions SATA/PATA first), and then it tries to detect the keyboard. If it's getting hung up on device initialisation it might never get to the keyboard.

 

Do you have another gpu you could test - any at all?

 

Edit: Do you know what processor is installed on the board? This is a first generation Core series board for the mainstream segment, some of the i5's and i3's in that generation have integrated intel graphics you could try to use. Unfortunately the i7's don't.

Edited July 25, 2018 by Tabs

[DrMacintosh]

24 minutes ago, Tabs said:

At the bottom is the standard POST routine; it resets all devices (it mentions SATA/PATA first), and then it tries to detect the keyboard. If it's getting hung up on device initialisation it might never get to the keyboard.

 

Do you have another gpu you could test - any at all?

Yes, I just hooked up my working Sapphire Nitro+ RX 580 and got the same 5A code. So I know the GPU is fine. 

 

The Processor is a Xeon X3440

[DrMacintosh]

29 minutes ago, Tabs said:

According to the intel documentation, this particular board tries to reinitialise hardware (possibly loading the rom from the gpu) before doing an initialisation of the keyboard.

 

https://www.intel.com/content/www/us/en/support/articles/000005500/boards-and-kits.html

 

At the bottom is the standard POST routine; it resets all devices (it mentions SATA/PATA first), and then it tries to detect the keyboard. If it's getting hung up on device initialisation it might never get to the keyboard.

 

Do you have another gpu you could test - any at all?

 

Edit: Do you know what processor is installed on the board? This is a first generation Core series board for the mainstream segment, some of the i5's and i3's in that generation have integrated intel graphics you could try to use. Unfortunately the i7's don't.

OMG, I think I found the issue. This board does not support XEONS! 

[Tabs]

32 minutes ago, DrMacintosh said:

OMG, I think I found the issue. This board does not support XEONS! 

Yes; this is a consumer board and only "officially" supports the i3 and i5's. i7's do work but are not "supported". Xeons of this generation fit in the socket but need a different chipset, they will never work on H57 chipset.

 

Was this sold as a working machine? There no way it would ever have POST'ed with that CPU without heavy modification. You'd need a board with a 3400 series chipset.

 

Edit: To prevent from misleading anyone I updated this post to clarify that this board does not support i7's - the chipset does, but this board only officially supports i3 and i5 processors. 

Edited July 25, 2018 by Tabs

[DrMacintosh]

5 minutes ago, Tabs said:

Yes; this is a consumer board and only "officially" supports the i3 and i5's. i7's do work but are not "supported". Xeons of this generation fit in the socket but need a different chipset, they will never work on H57 chipset.

 

Was this sold as a working machine? There no way it would ever have POST'ed with that CPU without heavy modification. You'd need a board with a 3400 series chipset.

I bought all the parts separably. The Seller of the Xeon offers returns so I think I'll do that, take the return shipping out of pocket, and get my friend to order a i7-860 and not ask for my labor fee. 

 

There shouldn't be any damage to either the CPU or board right? The socket is correct so no pin damage should have occured, its just not supported. The BIOS also could not be touched it seems since the CPU was wrong so I think that is fine. 

[Tabs]

Just now, DrMacintosh said:

I bought all the parts separably. The Seller of the Xeon offers returns so I think I'll do that, take the return shipping out of pocket, and get my friend to order a i7-860

Remember that won't have an iGPU - but if you can test the R9-380 separately to make sure it's okay, that sounds like a solid choice.

 

Sorry the fix wasn't software based mate, but at least you have options.

[DrMacintosh]

Just now, Tabs said:

Remember that won't have an iGPU - but if you can test the R9-380 separately to make sure it's okay, that sounds like a solid choice.

 

Sorry the fix wasn't software based mate, but at least you have options.

I am 90% sure the R9 380 is fine. My RX 580 had the same symptoms as the 380 did when I plugged it in. All the issues seems to have been from the CPU being incompatible. 

[Tabs]

4 minutes ago, DrMacintosh said:

I am 90% sure the R9 380 is fine. My RX 580 had the same symptoms as the 380 did when I plugged it in. All the issues seems to have been from the CPU being incompatible. 

For what it's worth, "officially" that board will only support up to 87W CPU's - that i7 is a 95W CPU.

 

Although I know the chipset supports it, Intel could easily have locked that board down to only support i3's and i5's. Here's the official cpu support list for the board: http://processormatch.intel.com/Processors/CompatibleProcessors?componentName=DH57JG

 

The board has no official support for any kind of quad core CPU; the highest is the i5-661. I'm sorry to say I've never tested it personally but you may need to get a different board if you're set on a quad core.

[aisle9]

10 hours ago, DrMacintosh said:

OMG, I think I found the issue. This board does not support XEONS! 

Actually, yes it does, just not officially. Mine was running the latest BIOS with an X3440, and was just as wonky as it was with an i5-750

[DrMacintosh]

On 7/24/2018 at 7:14 PM, Tabs said:

Is it still stuck at Post Code 5A as well?

New CPU arrived. Same symptoms with absolutely no change. It would not the BIOS update thing either because it still had that 5A at the bottom right. 

 

It has to be the motherboard, I'm going to file a return. 

[Tabs]

10 minutes ago, DrMacintosh said:

New CPU arrived. Same symptoms with absolutely no change. It would not the BIOS update thing either because it still had that 5A at the bottom right. 

 

It has to be the motherboard, I'm going to file a return. 

I'm so sorry

 

I was so sure it was an incompatibility issue after we dealt with everything else.

 

@aisle9 said it was compatible too, and has been using that exact configuration for a while, so I was hoping it was just a weirdness with the specific CPU you got.

 

I hope you have better luck with your next board mate.

[DrMacintosh]

Just now, Tabs said:

I'm so sorry

 

I was so sure it was an incompatibility issue after we dealt with everything else.

 

@aisle9 said it was compatible too, and has been using that exact configuration for a while, so I was hoping it was just a weirdness with the specific CPU you got.

 

I hope you have better luck with your next board mate.

The Refund resolution was very fast. I got the full refund and get to keep the item. So there is that upside. The only problem now is finding another board.

 

I can stay with the i5-660 but I'm not really finding any mITX boards at reasonable prices. I could also switch to a different socket, like LGA 1155, but then I need to buy another CPU on top of the other mobo. 

[aisle9]

1 hour ago, DrMacintosh said:

The Refund resolution was very fast. I got the full refund and get to keep the item. So there is that upside. The only problem now is finding another board.

 

I can stay with the i5-660 but I'm not really finding any mITX boards at reasonable prices. I could also switch to a different socket, like LGA 1155, but then I need to buy another CPU on top of the other mobo. 

I'm to a point where I don't bother with ITX pre-LGA 1155. For whatever reason, the few ITX boards I've had for LGA 775, AM2 and LGA 1156 have all had problems. I don't know if it's age or poor build quality or what, but I just stick to mATX or bigger with older systems at this point. Much less frustration.

[DrMacintosh]

I found a new (but open box) board mITX board that should arrive on August 2nd. Hopefully that board being new means everything will work. 

 

Its an H55 board which supports first gen i7 parts but at this point I just wan't the rig to be done. I've already lost money on building it and waved my labor fee because of how shitty of an experience this has been. 

 

I'm waiting on my refunds. Apparently it can take a few days with a Debit card (which is what I used). 

[DrMacintosh]

Audio log of what has happened so far

 

[Noel24]

DrMacintosh,

 

Not sure if you are still on here but I had the same issues with this motherboard. The solution I found was that the motherboard doesn't like PCIE 3.0 graphics cards. When I tested a PNY 1660Super, an AMD RX570, and a GTX 1060 6GB to no avail. When I put in a GT 610, it booted and worked perfectly. 

 

Also, these intel boards only like 10600u 1333mhz RAM.

 

I was going to use this board for crpyto mining but I will just turn it to a misc computer.

 

Hopefully this helps someone.