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Wink Hub Wifi connecting

Vandorlot
By Vandorlot
in Troubleshooting
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I had a wink hub (1) and I already set it up fully. Recently I updated my wifi and now it can't connect to the wifi and I cant connect to it through my phone. The reset button on the back only restarts it and I held it for 30 second anyway just in case that would work. The faq on their site says

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What if I just updated my Wi-Fi network? Will my Wink Hub automatically connect to my new networkT?he Wink Hub will not automatically reconnect, since you've changed the credentials that the Hub currently knows. In order to update those credentials, power cycle your Wink Hub by unplugging it and plugging back in. Wait for it start flashing purple (may take several minutes). Then, go to the Wink app Wi-Fi Settings menu under Wink Hub Settings. Enter the new Wi-Fi credentials, tap "Update," and your Wink Hub should connect to your newly updated network!

Edit: I already did this and plugged and unplugged it many time but it didn't work.

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