Evga g3 exploded

[Nechako9]

So I went to replace my semi modular evga 650 gq today and picked up a evga 650w g3 from memoryexpress got home plugged it all in heard a horrible popping noise and before Ik it my pc was filling with smoke. Is it with rmaing or this a common issue (can’t return to store)

[NelizMastr]

You can't return it? Of course you can... if it blows up the second it's powered on that's obviously a defective PSU. The Supernova PSUs aren't called that because they resemble one  

 

The manufacturer isn't responsible for repairing the unit for you directly, your supplier is (in this case memoryexpress) so they have to handle the RMA.

[Nechako9]

1 minute ago, NelizMastr said:

You can't return it? Of course you can... if it blows up the second it's powered on that's obviously a defective PSU. The Supernova PSUs aren't called that because they resemble one  

 

The manufacturer isn't responsible for repairing the unit, your supplier is (in this case memoryexpress) so they have to handle the RMA.

They said sale is final

[NelizMastr]

2 minutes ago, Nechako9 said:

They said sale is final

That's great, but they still have to take it back for RMA. You won't get your money back, but they are obligated to take it for repair unless you signed some document that stated it doesn't have a warranty.

[NMS]

2 minutes ago, Nechako9 said:

They said sale is final

What they said doesn't matter.

They sold you a defective PSU, as far as I can tell.

And if it is the PSU then they should contact EVGA or you and need to replace any other damaged component in the system (yes EVGA does this pretty well).

Customer support is great there.

[Nechako9]

1 hour ago, NelizMastr said:

That's great, but they still have to take it back for RMA. You won't get your money back, but they are obligated to take it for repair.

Ah okay never thought of getting it repaired wasn’t sure if that was safe

 

1 hour ago, NMS said:

What they said doesn't matter.

They sold you a defective PSU, as far as I can tell.

And if it is the PSU then they should contact EVGA or you and need to replace any other damaged component in the system (yes EVGA does this pretty well).

Customer support is great there.

Thank you what a pain was looking forward to having a fully modular one and getting some coloured cables tmo

[OrionFOTL]

Did you use cables from the G3, or did you reuse cables from GQ? 

[Nechako9]

23 minutes ago, OrionFOTL said:

Did you use cables from the G3, or did you reuse cables from GQ? 

Used the cables that came with my g3 obviously 

[Stefan Payne]

1 hour ago, Nechako9 said:

So I went to replace my semi modular evga 650 gq today and picked up a evga 650w g3 from memoryexpress got home plugged it all in heard a horrible popping noise and before Ik it my pc was filling with smoke. Is it with rmaing or this a common issue (can’t return to store)

That's what people in the Industry call DOA -> Dead on Arrival.

If the guy from the shop is an experienced, good guy, he knows that and will just replace the PSU when you come back to him and tell him what happened...

 

I know things like that might be frustrating but its not your fault. Stuff like that happens and its not something anybody can do much about. That is what Warranty is for!

[Nechako9]

4 minutes ago, Stefan Payne said:

That's what people in the Industry call DOA -> Dead on Arrival.

If the guy from the shop is an experienced, good guy, he knows that and will just replace the PSU when you come back to him and tell him what happened...

 

I know things like that might be frustrating but its not your fault. Stuff like that happens and its not something anybody can do much about. That is what Warranty is for!

True but as I stated he did say final sale so I have a feeling they aren’t just gonna hand over money or a new psu the worst part is I just plugged my old psu in and it looks like it took my board with it

[Stefan Payne]

21 minutes ago, Nechako9 said:

True but as I stated he did say final sale so I have a feeling they aren’t just gonna hand over money or a new psu the worst part is I just plugged my old psu in and it looks like it took my board with it

Do you have a receit for the PSU??

It is from a Dealer, is it?

[Nechako9]

2 minutes ago, Stefan Payne said:

Do you have a receit for the PSU??

It is from a Dealer, is it?

I do have a receipt and Yeah local place big shop memoryexpress  Linus has shown it off before  but they did say it’s final sale

[Stefan Payne]

41 minutes ago, Nechako9 said:

I do have a receipt and Yeah local place big shop memoryexpress  Linus has shown it off before  but they did say it’s final sale

Ask them nicely. 

They can't do more than say no.

 

If they say no, contact EVGA.