Threadripper logging down in Adobe

[Big Head Tech]

So a PC I put together for a friend is having issues with 4k raw in Adobe. These are LARGE uncompressed files and when he scrubs the timeline it lags 5-8 seconds behind before it catches up. Playback is impossible and lags horribly. He has a Threadripper 1950x, 64gb ddr4 ram (running at 2133mhz) a GTX 1080 to SC and a Samsung 960 Evo 500gb NVME SSD. This computer should not be lagging in any program. It games fine.  One thing I noticed is, the board sees all 4 16gb sticks but the bios says 48gb and windows says 64gb 48gb (usable) cpu-z sees all 64gb. Any thoughts?

 

Edit: he's using a few hundred clips of 4k raw ranging from 1-4gb each in some cases.  So he has to export files several hundred GB in size at times.  When scrubbing timelines that large it lags.

[Enderman]

More cores is only beneficial for rendering faster.

Adobe programs perform better with high single core performance.

[iamdarkyoshi]

Board's BIOS up to date? Also, any reason for choosing low speed DDR4? Ryzen chips love fast ram, not entirely sure if it applies to threadripper as well though, but I'd imagine it does

[TheSLSAMG]

7 minutes ago, iamdarkyoshi said:

Board's BIOS up to date? Also, any reason for choosing low speed DDR4? Ryzen chips love fast ram, not entirely sure if it applies to threadripper as well though.

It should apply to Threadripper as well since the CCXes are bound by the same/similar "Infinity Fabric" as the normal Ryzen chips. In testing, Puget Systems found an up to 6% uplift from 2666MHz (max supported officially) to 3200MHz.

[Big Head Tech]

8 minutes ago, iamdarkyoshi said:

Board's BIOS up to date? Also, any reason for choosing low speed DDR4? Ryzen chips love fast ram, not entirely sure if it applies to threadripper as well though, but I'd imagine it does

The ram is 3000mhz but won't post past 2133mhz atm

1 minute ago, TheSLSAMG said:

It should apply to Threadripper as well since the CCXes are bound by the same/similar "Infinity Fabric" as the normal Ryzen chips. In testing, Puget Systems found an up to 6% uplift from 2666MHz (max supported officially) to 3200MHz.

Yes I agree but we are looking for a 500-800% increase not a little bit.

[iamdarkyoshi]

3 minutes ago, Snaeb said:

The ram is 3000mhz but won't post past 2133mhz atm

Definitely sounds like you are in need of a bios update. I'd bump the voltage up a bit on your ram after updating the bios, should help it reach higher clocks.

 

I usually check to make sure everything's stable by running cinenbench and memtest.

[Big Head Tech]

2 minutes ago, iamdarkyoshi said:

Definitely sounds like you are in need of a bios update. I'd bump the voltage up a bit on your ram after updating the bios, should help it reach higher clocks.

 

I usually check to make sure everything's stable by running cinenbench and memtest.

While the bios is not up to date, Cinebench was fine when I built it and it passed memtest.  I do have a question though.  Should he be working with raw uncompressed files at 300-400GB in size for a single file?  I feel like Adobe cannot handle that and he should be compressing first.  Like I said, we are looking for a 5-8 times performance increase, not a 6% bump.

[meenmeen1103]

Also, sounds like you may have "hardware reserved" RAM, you can check under Task Manager>Performance>Memory. If it shows your missing 16GB there, indication of problem.

[Big Head Tech]

1 minute ago, meenmeen1103 said:

Also, sounds like you may have "hardware reserved" RAM, you can check under Task Manager>Performance>Memory. If it shows your missing 16GB there, indication of problem.

Yep, it is caching about 16GB of ram.

[iamdarkyoshi]

1 minute ago, Snaeb said:

While the bios is not up to date, Cinebench was fine when I built it and it passed memtest.  I do have a question though.  Should he be working with raw uncompressed files at 300-400GB in size for a single file?  I feel like Adobe cannot handle that and he should be compressing first.  Like I said, we are looking for a 5-8 times performance increase, not a 6% bump.

They do sound like rather large files to me, but I've never worked with this kind of stuff. However, I'd first try to get that ram running quickly. I meant using cinebench and memtest to see if it is stable after getting it to 3,000mhz.

 

Running threadripper with 2133mhz DDR4 is like running a supercar with manhole covers as tires

[meenmeen1103]

13 minutes ago, Snaeb said:

Yep, it is caching about 16GB of ram.

On problematic computer, windows key, type system configuration, go to boot tab, advanced options and make sure the Maximum memory box is unticked

[airdeano]

dunna know if you'd seen this, but others also are having ryzen issues with the adobe premier